Patton electronic 4940 manual Contacting Patton for assistance, Chapter contents

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Chapter 5 Contacting Patton for assistance
Chapter contents
Introduction	36
Contact information	36
Patton support headquarters in the USA	36
Alternate Patton support for Europe, Middle East, and Africa (EMEA)	36
Warranty Service and Returned Merchandise Authorizations (RMAs)	36
Warranty coverage	36
Out-of-warranty service	37
Returns for credit	37
Return for credit policy	37
RMA numbers	37
Shipping instructions	37

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Contents SmartNode 4940 Series Mailsupport@patton.com Summary Table of Contents Table of Contents Contacting Patton for assistance Cabling List of Figures List of Tables Audience About this guideStructure Precautions Impaired functioningSafety when working with electricity General observations Typographical conventions used in this documentGeneral conventions Chapter contents General informationSmartNode 4940 overview SmartNodeSN4940 model codes SN4941 model codesSmartNode 4940 rear panel SmartNode 4940 rear panel ports are described in tableDC power input SmartNode 4940 front panel SN4940/4E120VLED Applications overview Introduction Application-Convert Legacy PBX to VoIPSmartNode installation Site log Planning the installationNetwork Diagram Network informationInstalling the gateway Connecting the PRI Connecting the power supply Initial configuration Connecting the SmartNode to the network Configuring the desired IP addressFactory-default IP settings Loading the configuration optional Connecting the SmartNode to the networkBootloader Start BootloaderStart-up with factory configuration Load a new application image SmartWare via TftpCopy tftp//tftpserveraddress/server path/b1 flash Additional information Load a new application image SmartWare via the serial linkContacting Patton for assistance Contact information Warranty coveragePatton support headquarters in the USA Out-of-warranty service RMA numbersAppendix a Compliance information Radio and TV Interference SafetyCompliance Pstn RegulatoryFCC Part 68 Acta Statement Industry Canada NoticeCE Declaration of Conformity Authorized European RepresentativeAppendix B Specifications Data connectivity Voice processing signalling dependentVoice connectivity Fax and modem supportIP services Voice signallingVoice routing-session router System ManagementPhysical Identification of the SmartNode devices via Snmp SmartNode Model SysObjectIDSmartNode Model SysObjectID Appendix C Cabling Connecting a serial terminal ConsoleEthernet E1 PRI T1 PRI Appendix D Port pin-outs Pin Signal Console portPRI port Appendix E SmartNode 4940 factory configuration Introduction Appendix F End user license agreement End User License Agreement Termination Other licenses