AT&T EP5962 user manual Case of difficulty

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91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 45

Appendix

In case of difficulty

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1-800-222–3111.

Telephone does not work at all

•Make sure the battery is installed and charged correctly (see page 8).

•Make sure the AC adapter is plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the base unit and the modular jack.

•If these suggestions do not work, unplug the base, remove and re- insert the battery, then place the handset in the charger to re-initial- ize.

Phone does not ring

•Make sure the ringer is on (see pages 18-19).

•Make sure the telephone line cord and AC adapter are plugged in properly (see pages 6-7).

•Move the handset closer to the base.

•You might have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of them.

If you hear noise or interference during a call

•You may be out of range. Move closer to the base.

•Appliances plugged into the same circuit as the base can cause interference. Try moving the appliance or base to another outlet.

•The layout of your home or office might be limiting the operating range. Try moving the base to another location, preferably on an upper floor.

•Disconnect the base from the modular jack and plug in a corded tele- phone. If calls are still not clear, the problem is probably in your wiring or local service. Call your local telephone service company.

•Do you have DSL service? If so, you need to have a DSL filter installed at every phone jack that has a phone connected to it. Contact your DSL service provider for filter information.

•Do you have a wireless router or a computer with a wireless LAN card? If so, place the corded base unit and the cordless handset at least 3 feet away from your wireless router, computer, or cordless remote charger to avoid interference.

Buttons don’t	•	If the cordless handset buttons don’t work, try placing the handset in
work		the charger for at least 15 seconds.
	•	If the corded base buttons don't work, try unplugging the AC adapter
		and then plug it back in again.

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Contents GHz 2-Line Corded/Cordless Answering System EP5962 Handset Add new handsets to make your phone more versatile seeTable of contents Menus Quick reference guideSee menu Press to activate headset Base ringer volume while ringingCall Waiting is activated Base handset Telephone base Cordless Parts checklistTelephone operating range Before you beginAbout Caller Identification Connect the black line cord to jack Telephone base installation 2-line jackLine identification Line 1 + LineLine 1/L1+L2 Telephone base installation separate line jacksLine Follow the steps below Battery & charger installationInstallation of Battery Pack in Handset Charging of the Handset Battery PackInstall belt clip as shown below if desired Belt clip & accessoriesLast number redial Basic handset operationMaking and answering calls Hands-free speakerphone callsCall transfer HoldBasic base operation Onds, the call will end Call waiting To adjust volumeVolume Flash VolumeTemporary tone dialing Switching between linesPress Intercom Intercom callsIntercom calls Handling incoming callsWay conference calls Conference callsHandset settings Set pulse/tone Base settingsHighlight Setup Base Call screeningHandset 50 entries Base 50 entries DirectoriesStoring the entry New directory entriesTo enter a number To enter a nameTo call a displayed number To browse through the directoryTo search alphabetically To change an entry To dial, delete or change entriesTo dial a number To delete an entryHandset and Base call logs How Caller ID worksPress 7 to copy to directory To review your call logTo return a call Other optionsTo dial a call log entry-Handset and Base Dialing optionsMessages with Caller ID-Handset and Base Message capacity Handset accessHighlight SET DAY & Time Day and time announcementsTo set day and time Highlight MailboxesHighlight REVIEW/CHNG OGA Outgoing announcementsTo record your outgoing announcement To review or delete your announcementHighlight mailbox Message playbackTo delete all messages Base Press mailbox buttonChoose desired answer mode Answering modeTo select answering mode Highlight current answer modeChoose number of rings Number of rings before answerHighlight # of Rings Highlight AUD Alert OFF Choose settingAudible message alert Select mailbox To record a memo Base OnlyTo record a phone conversation Base Only To play back a memo or 2-Way RecordingEnter 4-digit security code Change security codeHighlight SEC. Code Remote access Status icons Battery power levelsDisplay screen status icons Screen display messages Display screen messages-Handset and BaseLine 1/2 Alert tones and indicator lightsIndicator lights Alert tonesBase ID Adding new handsetsTo add a new handset Base will display Replacing a handsetTo deregister all handsets Handset Select NEW Re-Registering a handsetTo re-register a handset Power failure operation Charging a spare batteryCase of difficulty Incomplete Index Index Output Technical specificationsFold card here Remote access wallet cardCut along dotted line

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