AT&T EL42108 user manual Troubleshooting

Appendix C

Troubleshooting

The answering system does not respond to remote commands.

•Make sure your remote access code is correct (page 38).

•Make sure you are calling from a touch-tone telephone. When dialing a number, you should hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.

Common cure	• If the telephone is not responding normally, try putting
for electronic	the cordless handset in the telephone base. If it does
equipment.	not seem to respond, try the following (in the order
	listed):
	1.	Disconnect the power to the telephone base.
	2.	Disconnect the battery on the cordless handset.
	3.	Wait a few minutes before connecting power to the
		telephone base.
	4.	Re-install the battery and place the cordless handset
		into the telephone base .
	5.	Wait for the cordless handset to synchronize its
		connection with the telephone base. Allow up to one
		minute for this to take place.

48