AT&T EL42258, EL42208, EL42308 user manual Troubleshooting

Appendix C

Troubleshooting

•If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/ surge protector) into a different location. If this doesn't solve the problem, re-locate your telephone or modem farther apart from each other, or use a different surge protector.

•The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably a higher location for better reception.

•Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges may apply).

•Select channels four through 10 for your router (refer to the user’s manual of your router for more information).

•If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges may apply).

•If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your telephone line, you must install a DSL filter between the telephone base and the telephone wall jack (see page 6). The filter will prevent noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

I hear other calls when using the telephone.

•Disconnect the telephone base from the telephone jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company.

The announcement message is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the telephone base.

•Make sure there is no background noise (television, music, traffic, etc.) when recording.

49