Nortel Networks P0936571 02 manual Using keyboard shortcuts, Access keys, Help menu contains

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The Help menu contains:

Tip of the Day	shows or hides the Tip of the Day dialog box when Attendant
	starts.

Attendant Help	displays Help files.

About Attendant	displays program information, revision number, copyright
	information, and system information.

Using keyboard shortcuts

You can use the keyboard to do many tasks quickly in Attendant Console. There are three kinds of keyboard shortcuts. The first two are standard to Windows. The third shortcut is unique to Attendant Console. The keyboard shortcuts are:

•Access keys, which are the letters underlined in menu names and commands. For more information, refer to “Access keys” on page 30.

•Shortcut keys defined on the menus. For more information, refer to “Shortcut keys defined on the menus” on page 30.

•Shortcuts initiated by pressing the Alt key and another key. For more information, refer to “Shortcuts initiated by pressing the Alt key and another key” on pag e31.

Access keys

In Attendant Console, each menu name and each command in the menu has an underlined letter called an access key.

To use the Access keys:

1Press the Alt key.

This gives you access to the menu names in the menu bar.

2Press the Access key for the menu name. For example, to open the Edit menu, press Alt and then E.

3Press the Access key for the desired command. For example, to select Caller Information from the Edit menu, press I and the Edit Caller Information dialog box appears.

Shortcut keys defined on the menus

Shortcut key combinations are shown beside some menu commands. When you use the Ctrl key and another key, press Ctrl key while you press the other key. The additional shortcut keys are shown in Table 5 to Table 7.

P0936571 02

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Contents Business Communications Manager Attendant Console User Guide Copyright 2001 Nortel Networks TrademarksContents Chapter Handling calls Glossary Index Contents P0936571 Preface Indicates command names and options and text thatExample Use the dinfo command Text conventionsEllipsis points BootP Bootstrap ProtocolCarrier sense multiple access/collision detection BothMedia access unit Integrated Services Digital NetworkMedia access control Nonbroadcast multi-accessAcronyms P0936571 Chapter Introduction to Attendant Console Components of the Attendant ConsoleServer component Reports component Attendant Console featuresClient component PC compatibilityGraphical User Interface GUI Advanced software capabilitiesAttendant types Attendant Console’s advanced software capabilitiesMinimizing and maximizing the Attendant Console window Chapter Getting startedStarting the Client component Quitting the Client componentInitializing and configuring the Client component Starting the Client component for the first timeTypes of attendant setups Full-time main attendant setupPart-time main attendant setup Backup attendant setupOverflow attendant setup Assistant attendant setupSetting up other attendant features Call notificationSetting the Attendant Selected option Restoring the Attendant Console windowDisabling Transfer options Chapter Using the Attendant Console window Components of the Attendant Console windowAttendant Console window components are shown in Figure Toolbar Title barMenu bar Loop buttonsFile menu Using the menu barStatus Bar File menu containsEdit menu contains Edit menuView menu View menu containsTools menu contains Tools menuTransfer menu Transfer menu containsCaller menu Caller menu containsHelp menu Target menuAttendant menu Target menu containsShortcut keys defined on the menus Using keyboard shortcutsAccess keys Help menu containsUsing right-click capability Shortcuts initiated by pressing the Alt key and another keyUsing the toolbar Linking and Joining calls onUsing Caller Information options Words and colors on Loop buttonsEdit Caller Information dialog box To the caller’s name Using the call processing area Following buttons are in the call processing areaUsing the Directory options Search and edit functions in the Directory optionsEdit Employee Information dialog box Entered Directory list tab views Directory list employee and extension informationSorting information in the Directory list tabs Other columns in the Directory list areP0936571 Chapter Handling calls Answering calls as an attendantP0936571 Using the Contacts boxes Using the Directory tab views Using the Directory Find boxUsing the Department list box Transferring a callParking, holding and screening calls Parking calls and paging employeesAttendant Console User Guide Placing and retrieving calls on hold Contacting employees using Voice Call Screening callsLinking and Joining calls Joining a call on holdCreating a conference call Handling a callback call Responding to a callback that an extension did not answerResponding to a callback that a called party returned Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Chapter Maintaining caller and employee information Maintaining caller informationCreating a new caller record P0936571 Finding and editing caller information Maintaining employee information Using the Directory list Finding an employee recordResetting the Full tab view Using the Make Caller button Editing employee informationCreating a new name for an extension Adding notes to employee records Attendant Console User Guide P0936571 Calls by Customers report Chapter Generating reportsReport types Calls to Employees reportDatabase box Using the Reports windowExtension Directory report Information list boxPeriod list box Employees and Customers optionsCreating and viewing reports Customer and Employee Selection dialog boxSetting the report period Loading the databaseSelecting a report type P0936571 Clearing a date Selecting employees and customers for the reportCreate Report button Viewing the report Printing a reportAttendant Console User Guide P0936571 Glossary Do not disturbTelephone system that Attendant Console works with Local area network Voice mail or voice message mailbox Glossary P0936571 Index NumbersP0936571 LAN P0936571