Nortel Networks P0936571 02 manual Restoring the Attendant Console window

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Assigned extension rings - The attendant is notified of calls to the assigned extensions. or

My extension rings -The attendant is notified if their extension has an incoming call.

If both check boxes are clear, the attendant is not notified of calls when the window is minimized.

3Click the OK button.

When an outside call arrives for an assigned extension, a Call Notification dialog box appears to inform the assistant attendant of the call. Internal calls from an extension to an assigned extension are not displayed on the assistant attendant’s window.

Restoring the Attendant Console window

Part-time attendants can have the Attendant Console window minimized or under another window. The attendant can restore the Attendant Console window from the taskbar by clicking the Attendant Console taskbar button. A quicker method is to set the Attendant Console window to restore automatically.

The Client component can automatically restore the window when the attendant’s extension goes off-hook (“active”).

To set the Attendant Console window to restore automatically:

1On the Tools menu click Options.

The Options dialog box appears with the Options tab open.

2In the Restore minimized Attendant screen when option, click the Call Answered on Attendant extension check box.

3Click the OK button.

When an outside call arrives for an assigned extension, a Call Notification dialog box appears to inform the assistant attendant of the call. Internal calls from an extension to an assigned extension are not displayed on the assistant attendant’s window.

Setting the Attendant Selected option

The Selected tab lets the attendant view a selected subset of the full directory. This is useful if the attendant’s incoming calls are directed to a limited number of extensions.

To display selected extensions in the Directory list of the Attendant Console window:

1On the Tools menu click Options.

The Options dialog box appears with the Options tab open.

2Click the Selected tab.

3To add an extension, click the extension you want in the All extensions list and click >> to copy it to the Selected extensions list.

Attendant Console User Guide

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Contents Business Communications Manager Attendant Console User Guide Trademarks Copyright 2001 Nortel NetworksContents Chapter Handling calls Glossary Index Contents P0936571 Example Use the dinfo command Indicates command names and options and text thatPreface Text conventionsCarrier sense multiple access/collision detection BootP Bootstrap ProtocolEllipsis points BothMedia access control Integrated Services Digital NetworkMedia access unit Nonbroadcast multi-accessAcronyms P0936571 Chapter Introduction to Attendant Console Components of the Attendant ConsoleServer component Client component Attendant Console featuresReports component PC compatibilityAdvanced software capabilities Graphical User Interface GUIAttendant Console’s advanced software capabilities Attendant typesStarting the Client component Chapter Getting startedMinimizing and maximizing the Attendant Console window Quitting the Client componentStarting the Client component for the first time Initializing and configuring the Client componentFull-time main attendant setup Types of attendant setupsBackup attendant setup Part-time main attendant setupAssistant attendant setup Overflow attendant setupCall notification Setting up other attendant featuresRestoring the Attendant Console window Setting the Attendant Selected optionDisabling Transfer options Chapter Using the Attendant Console window Components of the Attendant Console windowAttendant Console window components are shown in Figure Menu bar Title barToolbar Loop buttonsStatus Bar Using the menu barFile menu File menu containsView menu Edit menuEdit menu contains View menu containsTransfer menu Tools menuTools menu contains Transfer menu containsCaller menu contains Caller menuAttendant menu Target menuHelp menu Target menu containsAccess keys Using keyboard shortcutsShortcut keys defined on the menus Help menu containsShortcuts initiated by pressing the Alt key and another key Using right-click capabilityLinking and Joining calls on Using the toolbarWords and colors on Loop buttons Using Caller Information optionsEdit Caller Information dialog box To the caller’s name Following buttons are in the call processing area Using the call processing areaSearch and edit functions in the Directory options Using the Directory optionsEdit Employee Information dialog box Entered Directory list employee and extension information Directory list tab viewsOther columns in the Directory list are Sorting information in the Directory list tabsP0936571 Answering calls as an attendant Chapter Handling callsP0936571 Using the Contacts boxes Using the Directory Find box Using the Directory tab viewsTransferring a call Using the Department list boxParking calls and paging employees Parking, holding and screening callsAttendant Console User Guide Placing and retrieving calls on hold Screening calls Contacting employees using Voice CallLinking and Joining calls Joining a call on holdCreating a conference call Handling a callback call Responding to a callback that an extension did not answerResponding to a callback that a called party returned Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Chapter Maintaining caller and employee information Maintaining caller informationCreating a new caller record P0936571 Finding and editing caller information Maintaining employee information Finding an employee record Using the Directory listResetting the Full tab view Using the Make Caller button Editing employee informationCreating a new name for an extension Adding notes to employee records Attendant Console User Guide P0936571 Report types Chapter Generating reportsCalls by Customers report Calls to Employees reportExtension Directory report Using the Reports windowDatabase box Information list boxEmployees and Customers options Period list boxCustomer and Employee Selection dialog box Creating and viewing reportsSetting the report period Loading the databaseSelecting a report type P0936571 Clearing a date Selecting employees and customers for the reportCreate Report button Printing a report Viewing the reportAttendant Console User Guide P0936571 Glossary Do not disturbTelephone system that Attendant Console works with Local area network Voice mail or voice message mailbox Glossary P0936571 Numbers IndexP0936571 LAN P0936571