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To place a call on Hold at an active extension:
1With an active call on the Loop button and the employee’s extension in the Target list box, click the Camp On button.
When the active call is camped on the Target list box extension (placed on hold at the Target extension), the Loop button becomes idle.
2The camped call sends a message with tones to the employee either on or off the telephone, indicating a call is camped on their extension.
To retrieve a call on Hold:
1Click the blue Loop button labeled On Hold.
The Caller Information boxes show all of the information related to this call.
2Respond to the call accordingly.
Screening calls
You can screen calls by asking an employee whether they want to talk to the caller.
To screen and transfer a call:
1Click the Screen button.
The active call goes on hold. The Loop button changes color to blue. The extension rings and the Screen Transfer dialog box appears.
2Ask the person being called if they can take the call. If the answer is yes click the Transfer Now button and the call transfers. If the answer is no follow steps 3 to 5.
3Click the Cancel button.
4Click the Loop button on which the call is being held to reconnect with the caller.
5Process the call accordingly.
Contacting employees using Voice Call
You can use this feature as an intercom to talk directly through the speaker of the employee’s telephone.