Nortel Networks P0936571 02 manual Lan

Page 85

Index 85

I

In and Out buttons 32

Introduction to Business Communications Manager Attendant Console 11

J

Join button 33

L

LAN	80
Link	29
Link button		32
Link Transfer button			22
Linking and Joining calls 52
Log to File		27
Loop button		17, 19, 20, 33, 44
Loop buttons 24
Loop Overflow icon			19, 25, 43

M

Main attendant, full-time 17 Maintaining caller information 59 Maintaining employee information 62 Making a call from the attendant’s extensi on54 Managing calls using telephone display buttons 55

Menu ba r24 using 25

Menus available from the main window 24 My Extension 18

My extension rings 21

N

Name box 35, 39, 62

Networked model 80

New Caller button 61

New Name butto n39

Note 25

O

Off-hook 41

One Month button 71

One Week button 71

On-hook 41

Options 27

Options dialog box 16, 18

Selected tab 21

Orange Loop button 33

Out button 18

Overflow attendant 14, 19

P

Page button 37

Park	28
Park/Page button		34
Parked calls box		49
Parking calls and paging employees			48
Parking, holding and screening calls			48
Part-time main attendant 18
Paste	26
Period list box 71
Person status icon		40
Phone box 39
Placing and retrieving calls on Hold			50
Postal Code of an employee 39

R

Record Number box 39

Red Loop button 33

Redirect calls to 18, 19

Release 28

Release button 34

Reports 27 All button 71

calls by customers 69 calls to employees 69 Customer/Employee button 72 Database box 70

extension directory 70 Information list box 70 Select button 72

Reports window 70 using 70

Resetting the Full tab vie w64

Restore minimized Attendant Console screen when 21

Restoring Attendant Console window 21

Right-click capability 31 using 31

Ringing 33

Attendant Console User Guide

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Contents Business Communications Manager Attendant Console User Guide Trademarks Copyright 2001 Nortel NetworksContents Chapter Handling calls Glossary Index Contents P0936571 Example Use the dinfo command Indicates command names and options and text thatPreface Text conventionsCarrier sense multiple access/collision detection BootP Bootstrap ProtocolEllipsis points BothMedia access control Integrated Services Digital NetworkMedia access unit Nonbroadcast multi-accessAcronyms P0936571 Components of the Attendant Console Chapter Introduction to Attendant ConsoleServer component Client component Attendant Console featuresReports component PC compatibilityAdvanced software capabilities Graphical User Interface GUIAttendant Console’s advanced software capabilities Attendant typesStarting the Client component Chapter Getting startedMinimizing and maximizing the Attendant Console window Quitting the Client componentStarting the Client component for the first time Initializing and configuring the Client componentFull-time main attendant setup Types of attendant setupsBackup attendant setup Part-time main attendant setupAssistant attendant setup Overflow attendant setupCall notification Setting up other attendant featuresRestoring the Attendant Console window Setting the Attendant Selected optionDisabling Transfer options Components of the Attendant Console window Chapter Using the Attendant Console windowAttendant Console window components are shown in Figure Menu bar Title barToolbar Loop buttonsStatus Bar Using the menu barFile menu File menu containsView menu Edit menuEdit menu contains View menu containsTransfer menu Tools menuTools menu contains Transfer menu containsCaller menu contains Caller menuAttendant menu Target menuHelp menu Target menu containsAccess keys Using keyboard shortcutsShortcut keys defined on the menus Help menu containsShortcuts initiated by pressing the Alt key and another key Using right-click capabilityLinking and Joining calls on Using the toolbarWords and colors on Loop buttons Using Caller Information optionsEdit Caller Information dialog box To the caller’s name Following buttons are in the call processing area Using the call processing areaSearch and edit functions in the Directory options Using the Directory optionsEdit Employee Information dialog box Entered Directory list employee and extension information Directory list tab viewsOther columns in the Directory list are Sorting information in the Directory list tabsP0936571 Answering calls as an attendant Chapter Handling callsP0936571 Using the Contacts boxes Using the Directory Find box Using the Directory tab viewsTransferring a call Using the Department list boxParking calls and paging employees Parking, holding and screening callsAttendant Console User Guide Placing and retrieving calls on hold Screening calls Contacting employees using Voice CallJoining a call on hold Linking and Joining callsCreating a conference call Responding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Maintaining caller information Chapter Maintaining caller and employee informationCreating a new caller record P0936571 Finding and editing caller information Maintaining employee information Finding an employee record Using the Directory listResetting the Full tab view Editing employee information Using the Make Caller buttonCreating a new name for an extension Adding notes to employee records Attendant Console User Guide P0936571 Report types Chapter Generating reportsCalls by Customers report Calls to Employees reportExtension Directory report Using the Reports windowDatabase box Information list boxEmployees and Customers options Period list boxCustomer and Employee Selection dialog box Creating and viewing reportsLoading the database Setting the report periodSelecting a report type P0936571 Selecting employees and customers for the report Clearing a dateCreate Report button Printing a report Viewing the reportAttendant Console User Guide P0936571 Do not disturb GlossaryTelephone system that Attendant Console works with Local area network Voice mail or voice message mailbox Glossary P0936571 Numbers IndexP0936571 LAN P0936571