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Verizon Verizon One manual Helpful Web Sites, Important Troubleshooting Tips, Contact Us

Models: Verizon One

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21. Technical Support

137

Verizon One User Guide

21.1.3 Helpful Web Sites

•About Verizon One: www.verizon.com/verizon-one

•Verizon Online DSL Start Page: http://dslstart.verizon.net

•Verizon Online DSL with MSN Premium Start Page: www.verizon.msn.com

•Verizon Online DSL Help & Support: http://onlinehelp.verizon.net

•Verizon Products and Services: www.verizon.com

•More about iobi Home: http://www.verizon.com/iobihome

21.1.4 Important Troubleshooting Tips

Trouble Establishing an Internet

Connection?

1.Reboot the modem within Verizon One by holding down the “1” numeric hard key and “Volume Up” hard key at the same time – for 3 seconds.

2.Reboot your computer.

Trouble with Verizon One or the Touch- Screen Display?

Use the black power switch on the back of the Base Unit to turn Verizon One OFF and then back ON again. This may help solve the problem.

21.1.5 Contact Us

The Verizon One DSL Customer Support team is available 24/7 at

1-800-567-6789. The FiOS Customer

Service Center takes all support calls for customers with FiOS and can be reached at 888-553-1555.

21.1.6 Automatic Software Updates

Verizon One provides automatic software updates from Verizon to ensure that you have the most current features and enhancements. Updates are performed during periods when Verizon One is not in use, and does not require any interaction from you, the user. After an update has been downloaded, Verizon One will wait for a period of inactivity before a reset function is performed, enabling the new enhancements to become active. You can view a list of all software updates, including date and time of each update, within the Settings menu on the Verizon One display.

© 2006 Verizon

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Verizon Verizon One manual Helpful Web Sites, Important Troubleshooting Tips, Contact Us, Automatic Software Updates

Contents

Verizon OneTM Table of Contents Verizon One Handset Controls 18.1 Base, Stylus and Touch-Screen Using Intercom and Call Transfer FunctionsVerizon One User Guide My Choices Using Manage Calls Choose Content Manage Calls19.13.1.7 Entertainment Settings 19.10.3 Reply to an E-mailVerizon One Home Network Technical Support 136 To install Verizon One, you will need the following Installation RequirementsProduct Description Networking RequirementsNetworking Requirements cont’d Conventions Used in This Document Words Enclosed in SymbolsSafety Instructions Safety InstructionsBattery Safety Instructions Never install any telephone wiring during a lightning stormBy turning the Product off and on, Regulatory InformationFCC Compliance Note Getting To Know Verizon One Base Unit FeaturesCordless Handset Features Touch-Screen Features Cordless Handset Features cont’dIobi Home on the Web Touch-Screen Features cont’dVerizon Customer Notiﬁcations Automatic Software Updates Verizon One Set-Up Checking Kit ContentsChoosing a Location to Install Installing the Verizon One Base UnitInstalling the Base Unit on a Desktop or Flat Surface StepWall Mounting on a Hollow Drywall Surface Optional Installing the Base Unit on a Desktop or Flat Surface cont’dWall Mounting on a Hollow Drywall Surface Optional cont’d Installing the Handset Battery Handset BatteryHandset Parking or Charging the Handset BatteryBattery icon is not displayed Battery Charge IndicationBattery Charge Indication cont’d Turning On the Handset Using the Handset Belt ClipRegistering the Handset to the Base Unit Registration ProcedureSelect the Menu function on the Handset Each Verizon One phone comes with oneRegistration Procedure cont’d Handset Control Buttons Verizon One Handset ControlsHandset Control Buttons cont’d Button Function Key Keypad Redial Intercom Handset Activity LEDTalk/Flash Hold Microphone Charging Contacts Backlighting No New Calls Verizon One Handset ScreensStandby New Calls, No Messages Waiting, Line in Use New CallsRinger Off New Calls, Messages Waiting, Line in Use Off-Hook Dialing and Dialing Screen Dialing FunctionsPreview or On-Hook Dialing Placing a Handset Call On Hold Off-Hook & On-Hook Dialing AlternativesIncoming Call Screen RedialCall Waiting Screen Incoming Call Screen cont’dUsing the Verizon One Handset Menu Menu Option Sub-Menu Options Incoming Calls Log Using the Handset. Instructions are detailed in SectionThis log, you will be able to do the following Save Save incoming callPlace a Call Incoming Calls LogErase Call from the Incoming Calls Log Save a Record to your PhonebookVerizon One User Guide Ringer Tone Melody Ringer VolumeKeypad Tones Handset Name Menu Date and Time Menu View Your Phonebook Using the Handset Phonebook MenuPhonebook and Phone Quality Number Features Add a New Name View Your Phonebook cont’dSelect Clear to delete backspace characters Add a New Name cont’dPress Up/Down to go back to the Name input screen. Or String Screen Format DigitsFollowing screen will be displayed Edit a Phonebook EntryEdit a Phonebook Entry cont’d Erase a Phonebook Entry Place a Call Intercom Functions Paging the Base Using Intercom and Call Transfer FunctionsNo Answer From a Using the Intercom During an Active CallCall Transfer Functions Completing a Call Transfer With an external call on Hold with Call Back15.3 3-Way Conferencing Handset may select one of the following options Out-of-Range Detection Headset Support Outgoing call was established Verizon One Base Unit ControlsBase Speakerphone Control Buttons May be turned down to the point that it is turned off Base Speakerphone Control Buttons cont’dAudible to the party on the other end of the telephone call HoldBase Activity LED Handset sitting in cradle Base Activity LED cont’dMenu Functions Keys Line In-Use Address Book Speaker Button Control ButtonsMaking and Ending Calls Verizon One Base Unit OperationsBase, Stylus and Touch-Screen Transferring Calls from the Handset to the Base Answering Incoming CallsTransferring Calls from the Base to the Handset Verizon One User Guide Using the Menu and Address Book Buttons Using the Hold ButtonTouch-Screen Navigation Touch-Screen FeaturesOne-Touch Screen Features Menu Menu cont’d Incoming Calls, Outgoing Calls and Voice Mail Logs Touch-Screen Keyboard and Numeric KeypadFrom Calls & Memos From MenuCommands & Symbols Action Call Log* FeaturesView Caller Calls the Contact number displayedMap a Caller Update a ContactReceiving an Incoming Call To place a call Placing an Outgoing CallSpeed Dial Voice MailAdd a Contact to Your Speed Dial List Select Speed DialDial a Contact on Your Speed Dial List Edit a Contact on Your Speed Dial ListEmergency Numbers Add an Emergency NumberCalling a Contact from your Address Book Address BookView Contacts Select Address Book MenuAdding Contacts to Your Address Book Get Address, Map and DirectionsAdd a Person Add a Person, Add a Business or Add a GroupDelete a Person Add a Person cont’dAdd a Business Contact Select Delete from the View ContactAdd a Group Access Your CalendarCalendar View Your CalendarAppointment. Verizon One will remind you through an audio Appointments 19.6.3.1 Add an AppointmentChoose a Start Time check All-Day Appointment if applicable Delete an Event Edit an AppointmentEdit a Task Tasks Add a TaskAdd Task screen Select Edit on the Calendar Task Detail screenMemos View TasksMemo Screen View a MemoAdd a Memo cont’d To change the color of the pen when drawing linesTo change the color of the background of your memo To change the width of the pen for drawingLook Up a Business SuperPagesTo erase portions of the drawing area To change the size of the area the eraser will coverLook Up a Person Look Up a Business cont’dReverse Lookup Enter First NameFrom the SuperPages Search Search ResultsSuperPages Map Add a SuperPages Search Results Number to Your Address Book Setup E-MailMail SuperPages Search Results to yourStart Timer Alarm/TimerSet Alarm Check E-MailStart Stopwatch Choose ContentCalculator News & MoreWeather MoviesLocal Weather Select for the Map and Driving Directions screensInternational Weather Local Weather cont’dSports News ScoresStocks 19.13.1.8 Lottery Change LocationView Game Lookup Restaurants RestaurantsChange Cuisine Restaurants Near MeRestaurants Near Me cont’d When you access HoroscopesHoroscopes Manage CallsUsing Manage Calls Play Messages Manage Call Forwarding Destinations Phone NumbersForward Messages Destinations Add EntryTouch the Date entry ﬁ eld for Schedule Call ForwardingSelect Date and Time screen Before your Scheduled CallEdit Scheduled Call Forwarding Select Screen Saver from the Settings screen SettingsPhone Tips Date/TimeDisplay Select Display from the Settings screenCell Phones Manage Cell PhonesAuthorizing a Cell Phone Add Cell PhonesView Cell Phone Home NetworkingRing Tones VolumeSet Ring Tone View Ring TonesName Handsets HandsetsRegister Handsets Edit HandsetsShortcuts Select System Info from the Settings screenView Shortcuts Choose ShortcutsWireless networks Eliminate What is Home NetworkingHome Networking Important Information About Your Verizon One Home NetworkSelect Settings Select Wireless Installing Your Verizon One Home NetworkInternet Explorer 4.x or Netscape Navigator 4.x or higher Home Networking System RequirementsPentium or equivalent and above class machines, Macintosh LED Indicators Verizon One power is OFF Verizon One power is OFF or No LinkLink Established Good DSL syncSolid Blue LED Indicators cont’dSolid Red Name Type Function Interface DescriptionsPreparation Installing a Wired NetworkAdd Computers to your Wired Network Test Connectivity Installing a Wired Network cont’dVerify your Connections Adding Computers to your Wireless Network Installing a Wireless NetworkInstalling a Wireless Network cont’d Accessing Conﬁguration Settings Installing Both a Wired and Wireless Network SimultaneouslyConnecting to the Advanced Features Conﬁguration Tool Accessing Conﬁguration Settings cont’dProﬁle that you established in section That you created in sectionEnter Administrative Name Administrative PasswordEnter Administrative Password Verify Administrative PasswordWireless Conﬁguration 126 Mode Wireless Conﬁguration Information4x Support Factory Default = Disabled Privacy Settings Network Name Ssid to connect to Verizon One Privacy Settings cont’dWireless Key Mappings Security Level Firewall ConﬁgurationPassword Protection Authenticate UserOpen Settings Select My ConnectionSetup Wireless Security 20.7 Conﬁ gure Wireless SettingsSetup Wireless Network Manage Services Add ServicesManage Security Change FirewallSetup My Connection View ServicesSetup FiOS Connection Setup DSL ConnectionGetting Help Touch-Screen Help Help with Your DSL ServiceTechnical Support Automatic Software Updates Important Troubleshooting TipsHelpful Web Sites Contact UsVerizon One Customer Notiﬁcations