136

Verizon One User Guide

21. Technical Support

21.1 Getting Help

21.1.1 Touch-Screen Help

There are multiple ways to get help with Verizon One:

• Touch

at the top of any screen to

fi nd instructions and helpful tips for that screen.

From the Home screen, access the Menu, and then the Help icon – to locate general instructions and FAQs.

21.1.2 Help with Your DSL Service

Your PC

You must ensure that your computer meets minimum system requirements. Otherwise, your DSL service will not work properly. Visit our online tool at: http://www.verizon.net/checkmypc for instructions.

Your DSL Service Ready Date

By following the Welcome screens on the Verizon One display (see section

7.2) Verizon One will automatically check for an active DSL connection and notify you when your Service Ready Date has arrived. However, if you would like to fi nd out when your service will be activated, visit: www.verizon.com/dslorderstatus.

DSL Installation

Once Verizon One has detected an active DSL Connection and notifi ed you that your DSL Service Ready Date has arrived, Verizon One will instruct you to insert the DSL Installation CD to complete your DSL registration. Inserting the CD into your primary computer will then provide Step-by-Step Instructions for installing DSL Filters in your home, and assist you with your account set-up.

The Verizon Online Support Center

Once you install your CD software, click the “Verizon Online Support Center” icon (the question mark on your desktop). It works even when your computer is offl ine.

Go to http://onlinehelp.verizon.net if you have an active Internet connection.

© 2006 Verizon

Page 136
Image 136
Verizon Verizon One manual Technical Support, Getting Help Touch-Screen Help, Help with Your DSL Service