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Verizon Verizon One manual Technical Support 136

Models: Verizon One

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Verizon One User Guide

20.8.4	View Services	135
20.8.5	View Clients	135
20.9	Setup My Connection	135
20.9.1	Setup FiOS Connection	135
20.9.2	Setup DSL Connection	135

21.	Technical Support	136
21.1	Getting Help	136
21.1.1 Touch-Screen Help		136
21.1.2	Help with Your DSL Service	136
21.1.3	Helpful Web Sites	137
21.1.4	Important Troubleshooting Tips	137
21.1.5	Contact Us	137
21.1.6 Automatic Software Updates		137
21.1.7	Verizon One Customer Notiﬁcations	138

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Verizon Verizon One manual Technical Support 136

Contents

Verizon OneTM Table of Contents Verizon One Handset Controls Using Intercom and Call Transfer Functions 18.1 Base, Stylus and Touch-ScreenVerizon One User Guide Choose Content Manage Calls My Choices Using Manage Calls19.13.1.7 Entertainment Settings 19.10.3 Reply to an E-mailVerizon One Home Network Technical Support 136 Installation Requirements To install Verizon One, you will need the followingProduct Description Networking RequirementsNetworking Requirements cont’d Words Enclosed in Symbols Conventions Used in This DocumentSafety Instructions Safety InstructionsBattery Safety Instructions Never install any telephone wiring during a lightning stormBy turning the Product off and on, Regulatory InformationFCC Compliance Note Getting To Know Verizon One Base Unit FeaturesCordless Handset Features Cordless Handset Features cont’d Touch-Screen FeaturesIobi Home on the Web Touch-Screen Features cont’dVerizon Customer Notiﬁcations Automatic Software Updates Checking Kit Contents Verizon One Set-UpInstalling the Verizon One Base Unit Choosing a Location to InstallInstalling the Base Unit on a Desktop or Flat Surface StepInstalling the Base Unit on a Desktop or Flat Surface cont’d Wall Mounting on a Hollow Drywall Surface OptionalWall Mounting on a Hollow Drywall Surface Optional cont’d Handset Battery Installing the Handset BatteryParking or Charging the Handset Battery HandsetBattery Charge Indication Battery icon is not displayedBattery Charge Indication cont’d Using the Handset Belt Clip Turning On the HandsetRegistration Procedure Registering the Handset to the Base UnitSelect the Menu function on the Handset Each Verizon One phone comes with oneRegistration Procedure cont’d Verizon One Handset Controls Handset Control ButtonsHandset Control Buttons cont’d Button Function Key Keypad Redial Intercom Handset Activity LEDTalk/Flash Hold Microphone Charging Contacts Backlighting No New Calls Verizon One Handset ScreensStandby New Calls, No Messages Waiting, Line in Use New CallsRinger Off New Calls, Messages Waiting, Line in Use Dialing Functions Off-Hook Dialing and Dialing ScreenPreview or On-Hook Dialing Off-Hook & On-Hook Dialing Alternatives Placing a Handset Call On HoldRedial Incoming Call ScreenIncoming Call Screen cont’d Call Waiting ScreenUsing the Verizon One Handset Menu Using the Handset. Instructions are detailed in Section Menu Option Sub-Menu Options Incoming Calls LogThis log, you will be able to do the following Save Save incoming callIncoming Calls Log Place a CallSave a Record to your Phonebook Erase Call from the Incoming Calls LogVerizon One User Guide Ringer Volume Ringer Tone MelodyKeypad Tones Handset Name Menu Date and Time Menu View Your Phonebook Using the Handset Phonebook MenuPhonebook and Phone Quality Number Features View Your Phonebook cont’d Add a New NameAdd a New Name cont’d Select Clear to delete backspace charactersString Screen Format Digits Press Up/Down to go back to the Name input screen. OrEdit a Phonebook Entry Following screen will be displayedEdit a Phonebook Entry cont’d Erase a Phonebook Entry Place a Call Using Intercom and Call Transfer Functions Intercom Functions Paging the BaseUsing the Intercom During an Active Call No Answer From aCall Transfer Functions Completing a Call Transfer With an external call on Hold with Call Back15.3 3-Way Conferencing Handset may select one of the following options Out-of-Range Detection Headset Support Outgoing call was established Verizon One Base Unit ControlsBase Speakerphone Control Buttons Base Speakerphone Control Buttons cont’d May be turned down to the point that it is turned offAudible to the party on the other end of the telephone call HoldBase Activity LED Base Activity LED cont’d Handset sitting in cradleMenu Functions Keys Line In-Use Address Book Speaker Button Control ButtonsMaking and Ending Calls Verizon One Base Unit OperationsBase, Stylus and Touch-Screen Transferring Calls from the Handset to the Base Answering Incoming CallsTransferring Calls from the Base to the Handset Verizon One User Guide Using the Hold Button Using the Menu and Address Book ButtonsTouch-Screen Navigation Touch-Screen FeaturesOne-Touch Screen Features Menu Menu cont’d Touch-Screen Keyboard and Numeric Keypad Incoming Calls, Outgoing Calls and Voice Mail LogsFrom Calls & Memos From MenuCall Log* Features Commands & Symbols ActionView Caller Calls the Contact number displayedUpdate a Contact Map a CallerReceiving an Incoming Call Placing an Outgoing Call To place a callVoice Mail Speed DialAdd a Contact to Your Speed Dial List Select Speed DialEdit a Contact on Your Speed Dial List Dial a Contact on Your Speed Dial ListEmergency Numbers Add an Emergency NumberAddress Book Calling a Contact from your Address BookView Contacts Select Address Book MenuGet Address, Map and Directions Adding Contacts to Your Address BookAdd a Person Add a Person, Add a Business or Add a GroupAdd a Person cont’d Delete a PersonAdd a Business Contact Select Delete from the View ContactAccess Your Calendar Add a GroupCalendar View Your CalendarAppointment. Verizon One will remind you through an audio Appointments 19.6.3.1 Add an AppointmentChoose a Start Time check All-Day Appointment if applicable Edit an Appointment Delete an EventTasks Add a Task Edit a TaskAdd Task screen Select Edit on the Calendar Task Detail screenView Tasks MemosMemo Screen View a MemoTo change the color of the pen when drawing lines Add a Memo cont’dTo change the color of the background of your memo To change the width of the pen for drawingSuperPages Look Up a BusinessTo erase portions of the drawing area To change the size of the area the eraser will coverLook Up a Business cont’d Look Up a PersonReverse Lookup Enter First NameFrom the SuperPages Search Search ResultsSuperPages Map Setup E-Mail Add a SuperPages Search Results Number to Your Address BookMail SuperPages Search Results to yourAlarm/Timer Start TimerSet Alarm Check E-MailChoose Content Start StopwatchCalculator News & MoreMovies WeatherLocal Weather Select for the Map and Driving Directions screensLocal Weather cont’d International WeatherSports News ScoresStocks 19.13.1.8 Lottery Change LocationView Game Restaurants Lookup RestaurantsChange Cuisine Restaurants Near MeWhen you access Horoscopes Restaurants Near Me cont’dHoroscopes Manage CallsUsing Manage Calls Manage Call Forwarding Destinations Phone Numbers Play MessagesForward Messages Destinations Add EntrySchedule Call Forwarding Touch the Date entry ﬁ eld forSelect Date and Time screen Before your Scheduled CallEdit Scheduled Call Forwarding Settings Select Screen Saver from the Settings screenPhone Tips Date/TimeSelect Display from the Settings screen DisplayCell Phones Manage Cell PhonesAdd Cell Phones Authorizing a Cell PhoneView Cell Phone Home NetworkingVolume Ring TonesSet Ring Tone View Ring TonesHandsets Name HandsetsRegister Handsets Edit HandsetsSelect System Info from the Settings screen ShortcutsView Shortcuts Choose ShortcutsWhat is Home Networking Wireless networks EliminateHome Networking Important Information About Your Verizon One Home NetworkInstalling Your Verizon One Home Network Select Settings Select WirelessInternet Explorer 4.x or Netscape Navigator 4.x or higher Home Networking System RequirementsPentium or equivalent and above class machines, Macintosh LED Indicators Verizon One power is OFF or No Link Verizon One power is OFFLink Established Good DSL syncSolid Blue LED Indicators cont’dSolid Red Interface Descriptions Name Type FunctionPreparation Installing a Wired NetworkAdd Computers to your Wired Network Test Connectivity Installing a Wired Network cont’dVerify your Connections Installing a Wireless Network Adding Computers to your Wireless NetworkInstalling a Wireless Network cont’d Installing Both a Wired and Wireless Network Simultaneously Accessing Conﬁguration SettingsAccessing Conﬁguration Settings cont’d Connecting to the Advanced Features Conﬁguration ToolProﬁle that you established in section That you created in sectionAdministrative Password Enter Administrative NameEnter Administrative Password Verify Administrative PasswordWireless Conﬁguration 126 Mode Wireless Conﬁguration Information4x Support Factory Default = Disabled Privacy Settings Privacy Settings cont’d Network Name Ssid to connect to Verizon OneWireless Key Mappings Firewall Conﬁguration Security LevelAuthenticate User Password ProtectionOpen Settings Select My ConnectionSetup Wireless Security 20.7 Conﬁ gure Wireless SettingsSetup Wireless Network Add Services Manage ServicesManage Security Change FirewallView Services Setup My ConnectionSetup FiOS Connection Setup DSL ConnectionGetting Help Touch-Screen Help Help with Your DSL ServiceTechnical Support Important Troubleshooting Tips Automatic Software UpdatesHelpful Web Sites Contact UsVerizon One Customer Notiﬁcations