Nortel Networks P0936571 02 manual Creating and viewing reports

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generates a report that includes data for the members in the list box.

 

If you click the Select option, the button under the selection list box,

 

either Customer or Employee, is available so you can make your

 

selection.

 

 

list box

displays information if you select a subset of the customers and

 

employees in your database. If you select All, the list box is blank. If

 

the list is long enough, you can scroll to view its contents. You cannot

 

edit the list box by typing in it. Use the buttons under the list box to

 

change the contents of the list.

 

 

Customer and Employee

accesses directories. The Employee and Customer options are

options

active if you choose the Select option. Click these options to display

 

either the Employee or Customer Record Selection dialog box, from

 

which you can make your selection.

 

 

Note: These options are available only if you select a valid database, a report period, and a report type that uses the category Employees or Customers.

Customer and Employee Selection dialog box

From the Customer and Employee Selection dialog boxes, you can choose the Employees or Customers to include in a report.

The program records the items you selected from this dialog box the last time you created a report. When the dialog box opens, the items you selected the last time are highlighted.

Creating and viewing reports

Use the Reports component to generate reports for analyzing telephone use in your company. This section describes the steps required to generate reports:

select a database

select a report type

select a report period

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Contents Business Communications Manager Attendant Console User Guide Copyright 2001 Nortel Networks TrademarksContents Chapter Handling calls Glossary Index Contents P0936571 Indicates command names and options and text that Example Use the dinfo commandPreface Text conventionsBootP Bootstrap Protocol Carrier sense multiple access/collision detectionEllipsis points BothIntegrated Services Digital Network Media access controlMedia access unit Nonbroadcast multi-accessAcronyms P0936571 Chapter Introduction to Attendant Console Components of the Attendant ConsoleServer component Attendant Console features Client componentReports component PC compatibilityGraphical User Interface GUI Advanced software capabilitiesAttendant types Attendant Console’s advanced software capabilitiesChapter Getting started Starting the Client componentMinimizing and maximizing the Attendant Console window Quitting the Client componentInitializing and configuring the Client component Starting the Client component for the first timeTypes of attendant setups Full-time main attendant setupPart-time main attendant setup Backup attendant setupOverflow attendant setup Assistant attendant setupSetting up other attendant features Call notificationSetting the Attendant Selected option Restoring the Attendant Console windowDisabling Transfer options Chapter Using the Attendant Console window Components of the Attendant Console windowAttendant Console window components are shown in Figure Title bar Menu barToolbar Loop buttonsUsing the menu bar Status BarFile menu File menu containsEdit menu View menuEdit menu contains View menu containsTools menu Transfer menuTools menu contains Transfer menu containsCaller menu Caller menu containsTarget menu Attendant menuHelp menu Target menu containsUsing keyboard shortcuts Access keysShortcut keys defined on the menus Help menu containsUsing right-click capability Shortcuts initiated by pressing the Alt key and another keyUsing the toolbar Linking and Joining calls onUsing Caller Information options Words and colors on Loop buttonsEdit Caller Information dialog box To the caller’s name Using the call processing area Following buttons are in the call processing areaUsing the Directory options Search and edit functions in the Directory optionsEdit Employee Information dialog box Entered Directory list tab views Directory list employee and extension informationSorting information in the Directory list tabs Other columns in the Directory list areP0936571 Chapter Handling calls Answering calls as an attendantP0936571 Using the Contacts boxes Using the Directory tab views Using the Directory Find boxUsing the Department list box Transferring a callParking, holding and screening calls Parking calls and paging employeesAttendant Console User Guide Placing and retrieving calls on hold Contacting employees using Voice Call Screening callsLinking and Joining calls Joining a call on holdCreating a conference call Handling a callback call Responding to a callback that an extension did not answerResponding to a callback that a called party returned Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Chapter Maintaining caller and employee information Maintaining caller informationCreating a new caller record P0936571 Finding and editing caller information Maintaining employee information Using the Directory list Finding an employee recordResetting the Full tab view Using the Make Caller button Editing employee informationCreating a new name for an extension Adding notes to employee records Attendant Console User Guide P0936571 Chapter Generating reports Report typesCalls by Customers report Calls to Employees reportUsing the Reports window Extension Directory reportDatabase box Information list boxPeriod list box Employees and Customers optionsCreating and viewing reports Customer and Employee Selection dialog boxSetting the report period Loading the databaseSelecting a report type P0936571 Clearing a date Selecting employees and customers for the reportCreate Report button Viewing the report Printing a reportAttendant Console User Guide P0936571 Glossary Do not disturbTelephone system that Attendant Console works with Local area network Voice mail or voice message mailbox Glossary P0936571 Index NumbersP0936571 LAN P0936571