Nortel Networks P0936571 02 manual Caller menu contains

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3rd Contact	transfers the active call to the caller’s third contact.
	3rd Contact is enabled if there is an active call and a contact in
	the third box of the Contacts list.

Transfer to Target	transfers the active call to the extension in the Target list box.
	The Transfer button performs the same function.

Screen Transfer	screens a call transfer of an active call to the extension number
	in the Target list box. The caller is put on hold when you click
	Screen Transfer. The caller is connected when you click Transfer
	Now in the Screen Transfer dialog box. The Screen button
	performs the same function.
	Refer to “Parking, holding and screening calls” on page 48.

Transfer to VMail	transfers the active call to the voice message mailbox of the
	extension in the Target list box. The VMTransfer button performs
	the same function.

Caller menu

The Caller menu contains:

Answer Next	answers the next call in the queue.

Hold	places an active call on hold. The Hold button performs the
	same function. Refer to “Parking, holding and screening calls”
	on page 48.

Release	disconnects the active call. The Release button performs the
	same function.

Park	parks the active call so you can page the person whose
	extension is in the Target list box. A list of all parked calls
	appears in the Parked Calls dialog box when you click View
	Parked Calls on the Caller menu. You can retrieve the call from
	the View Parked Calls dialog box by pressing the Retrieve
	button. For more information on viewing parked calls, refer to
	“Parking, holding and screening calls” on page 48. The Park/
	Page button performs the same function.

Join Caller	connects two callers by joining the active call with the call on
	hold. Refer to “Linking and Joining calls” on page 52.

View Parked Calls	opens the Parked Calls dialog box, which displays calls parked
	by all attendants. A call can be retrieved by any attendant or
	from any telephone on the Business Communications Manager
	base unit. For more information, refer to “Linking and Joining
	calls” on page52 .

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Contents Business Communications Manager Attendant Console User Guide Copyright 2001 Nortel Networks TrademarksContents Chapter Handling calls Glossary Index Contents P0936571 Indicates command names and options and text that Example Use the dinfo commandPreface Text conventionsBootP Bootstrap Protocol Carrier sense multiple access/collision detectionEllipsis points BothIntegrated Services Digital Network Media access controlMedia access unit Nonbroadcast multi-accessAcronyms P0936571 Components of the Attendant Console Chapter Introduction to Attendant ConsoleServer component Attendant Console features Client componentReports component PC compatibilityGraphical User Interface GUI Advanced software capabilitiesAttendant types Attendant Console’s advanced software capabilitiesChapter Getting started Starting the Client componentMinimizing and maximizing the Attendant Console window Quitting the Client componentInitializing and configuring the Client component Starting the Client component for the first timeTypes of attendant setups Full-time main attendant setupPart-time main attendant setup Backup attendant setupOverflow attendant setup Assistant attendant setupSetting up other attendant features Call notificationSetting the Attendant Selected option Restoring the Attendant Console windowDisabling Transfer options Components of the Attendant Console window Chapter Using the Attendant Console windowAttendant Console window components are shown in Figure Title bar Menu barToolbar Loop buttonsUsing the menu bar Status BarFile menu File menu containsEdit menu View menuEdit menu contains View menu containsTools menu Transfer menuTools menu contains Transfer menu containsCaller menu Caller menu containsTarget menu Attendant menuHelp menu Target menu containsUsing keyboard shortcuts Access keysShortcut keys defined on the menus Help menu containsUsing right-click capability Shortcuts initiated by pressing the Alt key and another keyUsing the toolbar Linking and Joining calls onUsing Caller Information options Words and colors on Loop buttonsEdit Caller Information dialog box To the caller’s name Using the call processing area Following buttons are in the call processing areaUsing the Directory options Search and edit functions in the Directory optionsEdit Employee Information dialog box Entered Directory list tab views Directory list employee and extension informationSorting information in the Directory list tabs Other columns in the Directory list areP0936571 Chapter Handling calls Answering calls as an attendantP0936571 Using the Contacts boxes Using the Directory tab views Using the Directory Find boxUsing the Department list box Transferring a callParking, holding and screening calls Parking calls and paging employeesAttendant Console User Guide Placing and retrieving calls on hold Contacting employees using Voice Call Screening callsJoining a call on hold Linking and Joining callsCreating a conference call Responding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Maintaining caller information Chapter Maintaining caller and employee informationCreating a new caller record P0936571 Finding and editing caller information Maintaining employee information Using the Directory list Finding an employee recordResetting the Full tab view Editing employee information Using the Make Caller buttonCreating a new name for an extension Adding notes to employee records Attendant Console User Guide P0936571 Chapter Generating reports Report typesCalls by Customers report Calls to Employees reportUsing the Reports window Extension Directory reportDatabase box Information list boxPeriod list box Employees and Customers optionsCreating and viewing reports Customer and Employee Selection dialog boxLoading the database Setting the report periodSelecting a report type P0936571 Selecting employees and customers for the report Clearing a dateCreate Report button Viewing the report Printing a reportAttendant Console User Guide P0936571 Do not disturb GlossaryTelephone system that Attendant Console works with Local area network Voice mail or voice message mailbox Glossary P0936571 Index NumbersP0936571 LAN P0936571