Nortel Networks 1140E manual Troubleshooting Virtual Office Part 1

Page 148

Additional phone features

Troubleshooting Virtual Office

Virtual Office can cause error messages to display on-screen. Table 9 lists error messages and describes actions to correct the causes.

Table 9: Troubleshooting Virtual Office (Part 1 of 3)

	Displayed	Probable Cause	Actions
	Message	Probable Cause	Actions
	Message

	Busy, try again	Remote IP Phone is	Wait for remote IP
		active (not idle).	Phone to become idle
			and try again.

		ACD is logged in.	Log out of ACD IP
			Phone before initiating
			Virtual Office from
			another IP Phone.

		Make Set Busy is	Configure Make Set
		inactive on ACD IP	Busy active on ACD IP
		Phone.	Phone.

	Invalid ID (1)	Incorrect User ID	Enter correct User ID.
		entered.

		User ID is not in	Notify system
		Gatekeeper database.	administrator.

	Invalid ID (2)	Incorrect User ID	Enter correct User ID.
		entered.

	Invalid ID (3)	Incorrect User ID	Enter correct User ID.
		entered.

		User ID in Gatekeeper	Notify system
		database points to	administrator.
		originating Call Server.

	Locked from	Three failed attempts to	Wait one hour for the
	Login	enter the correct	lock to clear
		Station Control	automatically, or notify
		Password.	system administrator to
			clear lock.

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Contents IP Phone 1140E Page Revision history Revision history Contents Configuring Local Menu options Making a callIncoming calls While away from your deskAdditional call features Additional phone featuresTalking with more than one person Working without interruption169 Using Hospitality features173 Contents Basic features About the Nortel IP Phone 1140EAbout the Nortel IP Phone 1140E IP Phone 1140E Telephone controls Context-sensitive soft keys are locatedAbout the Nortel IP Phone 1140E Use the Enter key, at the center About the Nortel IP Phone 1140E About the Nortel IP Phone 1140E About the Nortel IP Phone 1140E Call features and Flexible Feature Codes Telephone displaySecurity features Using encrypted callingManaging your Station Control Password Scpw To change your ScpwHighlight New Password To turn Password Protection on or offEnable Password Protection Disable Password Protection ModeEntering and editing text Entering text using the IP phone dialpadApplication text entry Editing text using the soft keys Entering text using the USB keyboardUSB keyboard function keys during IP Phone calls To edit text with the soft keys Editing soft key descriptionConnecting the components IP Phone 1140E connectionsConnecting the components of the phone Before you beginRelease the IP Phone 1140E from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Connecting the components Configuring Telephone Options Telephone Options menuUsing the Telephone Options menu To use the Telephone Options menuTo adjust the volume Adjusting the volumeTelephone Options menu Adjusting the display screen contrast Selecting a language To adjust the display screen contrastLanguage… To select a language Selecting date and time formatTo select a date and time format To use Display diagnostics Accessing display diagnosticsChoosing a local dialpad tone Viewing IP Phone information To choose a local dialpad toneTo view diagnostic information DiagnosticsTo view IP Phone information Configuring the Callers List log Configuring call log optionsTo log only unanswered calls To configure New Call Indication Configuring New Call IndicationNew call indication off New call indication on Configuring Preferred Name Match To configure Preferred Name MatchConfiguring Area Code Setup Preferred name match on Preferred name match offTo configure default area codes maximum of three To edit area code display Choosing a ring typeRing type… To enable or disable Call Timer Enabling or disabling Call TimerTo select a ring type Enabling OnHook Default Path Changing feature key labelsTo enable OnHook Default Path Handsfree enable Headset enableTo restore the default labels To rename the labelsConfiguring the name display format To configure name display formatTo configure Live Dialpad Configuring Live DialpadFirst name, last name Last name, first name Configuring Normal mode indication Configuring Caller ID display orderNumber, name default Name, number Off Navigation key functions in menus Part 1 Configuring Local Menu optionsEnter key Navigation key functions in menus Part 2 Navigation key functions in Edit mode Part 1Navigation key functions in dialog boxes Using the 1. Preferences submenu Changing 1. Display SettingsNavigation key functions in Edit mode Part 2 Display SettingsChanging 2. Language To adjust Contrast or Sleep settingsContrast Sleep Configuring 3. Headsets LanguageTo select the language used in local menus Selecting Active Headset DeviceeTo enable HID Commands Enabling HID CommandsTo select the active headset device To enable USB headset Select the Enable HID Commands checkboxEnabling USB Headset Configuring Local Menu options Configuring Local Menu options Limitations and Advisories Nortel Mobile Headset Adapter properties Configuring 4. Bluetooth Nortel Mobile Headset Adaptor elements and functionsTo pair a wireless headset with your phone Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Dual Pairing Headsets Interaction with wired headsets To switch between a wired headset and a wireless headsetTo unpair a wireless headset Configuring Local Menu options Using the 2. Local Diagnostics submenu Using 1. IP Set&DHCP InformationUsing 2. Network Diagnostic Tools Using 3. Ethernet StatisticsUsing the 3. Network Configuration menu Using the 4. Lock MenuUsing 5. USB Devices USB DevicesUsing Off-hook dialing Making a callUsing On-hook dialing To discontinue a handsfree call Using handsfree dialingTo mute a handsfree call To switch from handsfree to handset mode To switch from handset mode to handsfree modeTo use a headset To release a callUsing the Directory applications Making a call using the Corporate DirectoryTo switch from handsfree to headset To search for a specific numberMaking a call using the Personal Directory To scroll to a specific numberMaking a call using the Callers List To make a call using the Personal DirectoryTo make a call using the Callers List Callers ListUsing Predial Making a call using the Redial ListTo make a call using the Redial List To use PredialTo edit a Predial number Using AutoDialTo store an AutoDial number To display an AutoDial number To use AutoDialUsing Ring Again To call a Ring Again party when you receive notificationTo activate Ring Again Enter the Ring Again Activate FFCUsing Last Number Redial Using Speed CallTo deactivate Ring Again before notification Press the Ring Again Deactivate FFCTo make a Speed Call To store a Speed Call numberPress the Speed Call Controller soft key Using HotLine Using System Speed CallUsing intercom calling To make an intercom call Answering a call To answer a callWhile on an active call Placing a call on holdTo place a call on hold To retrieve a call on holdTo transfer a call to a third party Transferring a callDirectory , Redial List , or Callers List Using Timed Reminder Recall To use Timed Reminder RecallUsing Call Park Using Attendant RecallTo contact the attendant while on a call To park a call using the Spre code or FFC System Park DN is enabled toTo park a call on the System Park DN or your own DN To retrieve a parked call Displaying incoming calls Recording a Calling Party NumberTo record a caller number for accounting purposes To use Call Trace while on a call Tracing a malicious callTo use Call Trace without a Call Trace key Using Automatic Answerback Using Call PickupIncoming calls Press the Automatic Answerback keyTo answer an incoming call in another call pickup group Enter the Pickup Ringing Number FFCEnter the Pickup Directory Number FFC To answer an incoming call while on another call Using Call WaitingTo return to the first IP Phone call If you do not have a Call Waiting key While away from your desk Using Call ForwardTo forward your calls or change the forward number Press the Internal Call Forward key Using Internal Call ForwardInternal Call Forward Activate FFC Using Remote Call Forward To deactivate Internal Call ForwardInternal Call Forward Deactivate FFC To activate Remote Call ForwardTo deactivate Remote Call Forward Securing your IP Phone To lock your IP PhoneTo unlock your IP Phone Setting up a conference call Using the Call Join featureTalking with more than one person To set up a conference call Using Conferee Selectable Display To view active confereesTo disconnect a conferee Using Group CallTo call group members Group Call FFC To answer a group callTo end a group call Using Make Set Busy Working without interruptionTo activate Make Set Busy To deactivate Make Set BusyAdditional call features Using AutoDial TransferUsing the Buzz signal Using Call Page Connect to make an announcementTo buzz the IP Phone linked to your IP Phone To connect to CallUsing Centrex/Exchange Line Switchhook Flash To use Centrex/Exchange Line Switchhook FlashDial the Call Detail Recording FFC Charging a call or charging a forced callTo charge a call in progress To charge a call to an account when you transfer a call Transfer soft key Using Enhanced Override To use Enhanced OverrideUsing Forced Camp-on feature To use Forced Camp-onTo override a busy signal Overriding a busy signalAnswering a call camped-on to your extension Using Radio Using Privacy ReleaseTo use Privacy Release in an established state To use Automatic Preselection Meet-me To use Automatic Post-selectionDial the Radio Paging Access FFC. The ringback tone sounds Using Voice CallTo answer a Radio To make a voice call To respond to a voice callUsing the Personal Directory Additional phone featuresTo add an entry To edit an entry To delete an entry To search for an entryUsing the Callers List To dial an entry Using the Redial List To delete the entire Callers ListTo delete the entire Redial List Using Virtual Office Virtual Office connection availabilityLogging in to Virtual Office Using Virtual Office on your Remote IP Phone Logged in to an IP Phone 1140E Using Virtual Office on your Office IP Phone Logged in to an IP Phone 1140E using an IP SoftphoneOffice phone displays the message Logged Out Logging out of Virtual Office To log out from a Remote IP PhoneTroubleshooting Virtual Office Troubleshooting Virtual Office Part 1Troubleshooting Virtual Office Part 2 Using Media Gateway 1000B Troubleshooting Virtual Office Part 3Normal Mode Local ModeUsing Test Local Mode Using Resume Normal ModeTroubleshooting MG 1000B Troubleshooting MG 1000BUsing Hospitality features Configuring Automatic Wake-UpTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up RequestTo cancel an Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCTo verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up VerifyActivating Message Registration To read metersPress the Message Registration key To change a meterTo reset a meter to zero Using Maid IdentificationTo enter cleaning status Displaying Room Status To display the status of a roomChanging the status of a room 159 Accessing External Server Applications Flexible Feature Codes FFCs Flexible Feature CodesFlexible Feature Codes FFCs 162 Regulatory and safety information EMC compliance Part 1 Jurisdiction Standard DescriptionSafety compliance EMC compliance Part 2Other DenAn regulatory notice for Japan Regulatory and safety information 168 Terms you should know Information display 171 172 Index 174 175 Index 176 Page Legal Notice

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