Nortel Networks IP Phone 1210 manual Troubleshooting Virtual Office Part 2

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Troubleshooting your IP Phone 1210

Table 10: Troubleshooting Virtual Office (Part 2 of 4)

	Displayed	Probable cause	Action
	message	Probable cause	Action
	message

	Invalid ID (2)	Incorrect User ID	Enter correct User ID.
		entered.

	Invalid ID (3)	Incorrect User ID	Enter correct User ID.
		entered.

		User ID in Gatekeeper	Notify system
		database points to	administrator.
		originating Call Server.

	Locked from	Three failed attempts to	Wait one hour for the
	Login	enter the correct	lock to clear
		Station Control	automatically, or notify
		Password.	system administrator to
			clear lock.

	Permission	Remote IP Phone has	Notify system
	Denied (1)	no Station Control	administrator.
		Password.

	Permission	Incorrect User ID	Enter correct User ID.
	Denied (3)	entered.

		Remote IP Phone has	Notify system
		no Station Control	administrator.
		Password.

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Contents Nortel IP Phone Page Revision history December Contents Customizing your IP Phone 1210-advanced features Answering a call Troubleshooting your IP Phone 1210 Welcome Feature overviewOn page 11 shows an IP Phone IP Phone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Part 2 Safety standards DenAn regulatory notice for Japan Connecting PowerConnecting to the Local Area Network OperationLocation How to get help Getting Help over the phone from a Nortel Solutions CenterGetting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller How to get help Using your IP Phone Getting startedBefore you begin IP Phone 1210 display IP Phone 1210 controlsContext-sensitive soft keys are below Using your IP Phone Using your IP Phone Using your IP Phone Using your IP Phone Call features and Flexible Feature Codes On page 31 displays the connections on an IP Phone Installing your IP PhoneConnections on the IP Phone Connecting the handset Connecting the headset optionalAttaching the foot stand optional Connecting the power optional Connecting the PC Ethernet cable Connecting the LAN Ethernet cableWall-mounting the IP Phone optional Password Admin Customizing your IP Phone 1210-basic featuresVirtual Office Login Telephone OptionsCustomizing your IP Phone 1210-basic features Options menu Adjusting volumeContrast adjustment Adjusting the display screen contrastLanguage Selecting a languageServicesDiagnostics Accessing display diagnosticsSelecting date and time format Telephone Options menuSelecting a local dialpad tone Telephone Options , and select LocalDialPad Tone Set Info Viewing IP Phone informationPerforming diagnostics Selecting a ring type Enabling or disabling Call Timer Configuring Live Dialpad Enabling OnHook Default PathHook default path Handsfree Enabled Headset EnabledDial Pad Customizing your IP Phone 1210-advanced features Electronic LockLocal Tools menu Assigning an Scpw Managing your Station Control PasswordConfiguring an Electronic Lock on your IP Phone Locking your IP PhoneDial the Electronic Lock Activate FFC Unlocking your IP Phone Dial your Station Control PasswordConfiguring the Local Tools menu Enter key Lock Menu onNavigation key functions in dialog boxes Part 2 Preferences ContrastLanguage Local Diagnostics Using Virtual Office Network ConfigurationLock Menu IP Phone Can I log on to IP Phone 1210? Logging in to Virtual Office Using Virtual Office on your office IP Phone Using Virtual Office on your remote IP PhoneLogging out of Virtual Office Disconnecting your office IP Phone from a remote IP PhoneUsing the soft keys Using the telephone dialpadOperating your IP Phone Entering and editing textMaking a call Using Off-hook dialingUsing On-hook dialing Using Handsfree dialing Terminating a handsfree callHeadset key Switching from handset mode to handsfree Switching from handsfree to handset modeUsing a headset Muting a handsfree callUsing Predial Switching from handsfree to headsetMaking a call Activating Ring Again Editing a Predial numberActivating Ring Again Enter the Ring Again Activate Flexible Calling a Ring Again party after notificationDeactivating Ring Again before notification Using Speed CallStoring a Speed Call number Press the Ring Again Deactivate FFCMaking a call using Speed Call Answering a call Using System Speed CallPress the System Speed Call Controller SScCtl soft keyUsing Call Hold Managing calls during a callPlacing a call on hold Using Call Waiting Retrieving a call on holdAnswering an call during another call Transferring a call Returning to the original callTransferring a call to a third party Transferring a call using Timed Reminder Recall Using Timed Reminder RecallUsing Attendant Recall Using Call Park Parking a call on the System Park DNParking a call on a DN Not System Park DN or own DN Retrieving a parked call Parking a call using the Spre code or FFCRecording a Calling Party Caller Number Managing calls while away from your desk Using Call ForwardDisplaying call details Activating Call ForwardUsing Internal Call Forward Deactivating Call ForwardReinstating a Call Forward number Deactivating Internal Call Forward Forwarding internal calls onlyCall Forward Activate FFC Call Forward Deactivate FFCUsing Remote Call Forward Reinstating Internal Call Forward numberActivating Remote Call Forward Dial the Remote Call Forward Deactivate FFC Deactivating Remote Call ForwardAfter you hear the dial tone, dial your DN Press the # key Using Call Join Setting up a Conference CallManaging multiparty calls Viewing active conferees Using Conferee Selectable DisplayDisconnecting a conferee Using Group Call Calling group membersGroup Call FFC Ending a group call Answering a group callManaging calls while busy at work Using Make Set BusyActivating Make Set Busy Deactivating Make Set BusyHotel applications Configuring Automatic Wake-UpEntering Automatic Wake-Up call Dial the Automatic Wake-Up Request FFCVerifying Automatic Wake-Up call Cancelling Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC Dial the Automatic Wake-Up Verify FFCUsing Call Page Connect to make an announcement Paging featuresUsing Radio Using Automatic Preselection Meet-MeDial the Radio Paging Access FFC To enter a Radio Paging Answer FFC Using Automatic Post-selectionCharging a call or charging a forced call Miscellaneous Call FeaturesAnswering a Radio Dial the Radio Page Answer FFC. You hear the paging toneDial the Call Detail Recording FFC Charging a transferred call to an accountCharging a conference call to an account Charge Press the Charge soft key Using External Server Applications Using Privacy ReleaseVirtual Office Troubleshooting your IP PhoneTroubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Flexible Feature Codes Part 2 Terms you should know 110 111 112 Index 114 115 Index 116 Page Legal Notice