Nortel Networks IP Phone 1210 manual Troubleshooting Virtual Office Part 3

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Troubleshooting your IP Phone 1210

Table 10: Troubleshooting Virtual Office (Part 3 of 4)

	Displayed	Probable cause	Action
	message	Probable cause	Action
	message

	Permission	Incorrect User ID	Enter correct User ID.
	Denied (4)	entered.

		Attempt to log on to a	Go to an IP Phone
		remote IP Phone	1120E or a IP
		1120E or a IP	Softphone 2050 and try
		Softphone 2050 from	again, or consult your
		an IP Phone	local system
		1140E(some	administrator.
		restrictions apply).

	Permission	Incorrect User ID	Enter correct User ID.
	Denied (5)	entered.

		Remote IP Phone does	Notify system
		not have VOUA Class	administrator.
		of Service.

	Permission	Incorrect User ID	Enter correct User ID.
	Denied (6)	entered.

		Incorrect Station	Select Retry, and try
		Control Password	again with the correct
		entered.	Station Control
			Password.

	Server	Network problem.	Notify system
	Unreachable (1)		administrator if the
			problem persists.

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Contents Nortel IP Phone Page Revision history December Contents Customizing your IP Phone 1210-advanced features Answering a call Troubleshooting your IP Phone 1210 Feature overview WelcomeOn page 11 shows an IP Phone IP Phone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Part 2 Safety standards Connecting Power DenAn regulatory notice for JapanOperation Connecting to the Local Area NetworkLocation Getting Help over the phone from a Nortel Solutions Center How to get helpGetting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller How to get help Getting started Using your IP PhoneBefore you begin IP Phone 1210 controls IP Phone 1210 displayContext-sensitive soft keys are below Using your IP Phone Using your IP Phone Using your IP Phone Using your IP Phone Call features and Flexible Feature Codes Installing your IP Phone On page 31 displays the connections on an IP PhoneConnections on the IP Phone Connecting the headset optional Connecting the handsetAttaching the foot stand optional Connecting the power optional Connecting the LAN Ethernet cable Connecting the PC Ethernet cableWall-mounting the IP Phone optional Virtual Office Login Customizing your IP Phone 1210-basic featuresPassword Admin Telephone OptionsCustomizing your IP Phone 1210-basic features Adjusting volume Options menuAdjusting the display screen contrast Contrast adjustmentSelecting a language LanguageSelecting date and time format Accessing display diagnosticsServicesDiagnostics Telephone Options menuTelephone Options , and select Local Selecting a local dialpad toneDialPad Tone Viewing IP Phone information Set InfoPerforming diagnostics Selecting a ring type Enabling or disabling Call Timer Hook default path Enabling OnHook Default PathConfiguring Live Dialpad Handsfree Enabled Headset EnabledDial Pad Electronic Lock Customizing your IP Phone 1210-advanced featuresLocal Tools menu Managing your Station Control Password Assigning an ScpwLocking your IP Phone Configuring an Electronic Lock on your IP PhoneDial the Electronic Lock Activate FFC Dial your Station Control Password Unlocking your IP PhoneConfiguring the Local Tools menu Lock Menu on Enter keyNavigation key functions in dialog boxes Part 2 Contrast PreferencesLanguage Local Diagnostics Network Configuration Using Virtual OfficeLock Menu IP Phone Can I log on to IP Phone 1210? Logging in to Virtual Office Using Virtual Office on your remote IP Phone Using Virtual Office on your office IP PhoneDisconnecting your office IP Phone from a remote IP Phone Logging out of Virtual OfficeOperating your IP Phone Using the telephone dialpadUsing the soft keys Entering and editing textUsing Off-hook dialing Making a callUsing On-hook dialing Terminating a handsfree call Using Handsfree dialingHeadset key Using a headset Switching from handsfree to handset modeSwitching from handset mode to handsfree Muting a handsfree callSwitching from handsfree to headset Using PredialMaking a call Editing a Predial number Activating Ring AgainActivating Ring Again Calling a Ring Again party after notification Enter the Ring Again Activate FlexibleStoring a Speed Call number Using Speed CallDeactivating Ring Again before notification Press the Ring Again Deactivate FFCMaking a call using Speed Call Press the System Speed Call Using System Speed CallAnswering a call Controller SScCtl soft keyManaging calls during a call Using Call HoldPlacing a call on hold Retrieving a call on hold Using Call WaitingAnswering an call during another call Returning to the original call Transferring a callTransferring a call to a third party Using Timed Reminder Recall Transferring a call using Timed Reminder RecallUsing Attendant Recall Parking a call on the System Park DN Using Call ParkParking a call on a DN Not System Park DN or own DN Parking a call using the Spre code or FFC Retrieving a parked callRecording a Calling Party Caller Number Displaying call details Using Call ForwardManaging calls while away from your desk Activating Call ForwardDeactivating Call Forward Using Internal Call ForwardReinstating a Call Forward number Call Forward Activate FFC Forwarding internal calls onlyDeactivating Internal Call Forward Call Forward Deactivate FFCReinstating Internal Call Forward number Using Remote Call ForwardActivating Remote Call Forward Deactivating Remote Call Forward Dial the Remote Call Forward Deactivate FFCAfter you hear the dial tone, dial your DN Press the # key Setting up a Conference Call Using Call JoinManaging multiparty calls Using Conferee Selectable Display Viewing active confereesDisconnecting a conferee Calling group members Using Group CallGroup Call FFC Answering a group call Ending a group callActivating Make Set Busy Using Make Set BusyManaging calls while busy at work Deactivating Make Set BusyEntering Automatic Wake-Up call Configuring Automatic Wake-UpHotel applications Dial the Automatic Wake-Up Request FFCDial the Automatic Wake-Up Quit FFC Cancelling Automatic Wake-Up callVerifying Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFCPaging features Using Call Page Connect to make an announcementUsing Automatic Preselection Meet-Me Using RadioDial the Radio Paging Access FFC Using Automatic Post-selection To enter a Radio Paging Answer FFCAnswering a Radio Miscellaneous Call FeaturesCharging a call or charging a forced call Dial the Radio Page Answer FFC. You hear the paging toneCharging a transferred call to an account Dial the Call Detail Recording FFCCharging a conference call to an account Charge Press the Charge soft key Using Privacy Release Using External Server ApplicationsTroubleshooting your IP Phone Virtual OfficeTroubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Flexible Feature Codes Part 2 Terms you should know 110 111 112 Index 114 115 Index 116 Page Legal Notice