AT&T EP5632/EP5632-2 user manual Troubleshooting, Cannot pair my cell phone to the telephone base

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Appendix

Troubleshooting

If you have difficulty with your telephone system, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222–3111. In Canada dial 1 (866) 288-4268.

I cannot pair my cell phone to the telephone base.

•Make sure the Bluetooth function of your cellular phone is turned on. See your cell phone's user's manual for more information.

•Remove the AT&T EP5632 from your cell phone's handsfree device history list (see you cell phone's user's manual for more information).

•Carefully follow the pairing instructions on page 23, making sure that your cell phone is not connected to any other Bluetooth device(s).

•Turn off your cell phone, then turn it on again.

•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions.

I cannot pair my headset to the telephone base.

•Make sure that your Bluetooth headset is in discoverable mode when pairing with the telephone base. See your headset's user's manual for more information on how to set your headset in discoverable mode.

•Carefully follow the pairing instructions on page 24, making sure that your headset is not connected to any other Bluetooth device(s).

•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions.

Icannot connect my cell phone with the telephone base.

•Make sure that the Bluetooth function of your cell phone is turned on. See your cell phone's user's manual for more information.

•Make sure that your Bluetooth cell phone is not connected to any other Bluetooth device(s).

•Turn off your cell phone, then turn it on again.

•Make sure that your cell phone is connected and on the Active Devices list (page 27).

•For some cell phone's, you must authorize the AT&T EP5632 device in your cell phone's Bluetooth feature. See your cell phone's user's manual for more information.

•Manually connect your cell phone to the AT&T EP5632. Refer to your cell phone's user's manual for more information.

I cannot connect my headset with the telephone base.

•Make sure that your Bluetooth headset is not connected to any other Bluetooth device(s).

•Make sure that your headset is connected and on the Active Devices list (page 27).

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Contents User’s manual Congratulations On your purchase This AT&T productBefore you begin Parts checklist Your new AT&T EP5632/EP5632-2 telephone system includesTable of contents Quick reference guide HandsetTelephone Base Answering system keys and NavKeys in bracketsHandset status icons 1200AM Handset main menu DirectoryTelephone base main menu DirectoryInstallation setup Avoid placing the telephone base too close toTelephone base installation Important InformationInstallation options Desktop to wall mount installationBracket grooves DSL filter For DSL users, see Mounting studs Wall mount to desktop installation DSL filter For DSL users Not included Telephone line cord Battery installation & charging StepBelt clip & optional headset Expanding your telephone system Adding new handsets optional Register HandsetSpare battery optional Introducing Bluetooth Glossary of terms Bluetooth at glance Bluetooth Setup 1200 AMSet up Cellular Set up Headset Set up HeadsetManaging your devices Paired DevicesRename a paired device Delete a paired device Delete all paired devicesView device information Active Devices Replace an active device Remove an active deviceAdd an active device Change PIN of the telephone baseHandset settings Set Time Edit Handset NameShow Handset Name Keypad ToneLanguage LCD Contrast Clear Voice MailDefault Settings restore settings Delete RegistrationRegistration? Handset Ringers Ringer Volume Ringer Melody Select a ringer melodyDelete a ringer melody Record New Ringer Handset Pictures Handset Animations Telephone base Settings 2007/01/01 1200 AMSet Date Keypad Tone LCD Contrast Default Settings Delete HandsetsTelephone base Ringers Ringer Volume Ringer for Home Ringer for CELL1 Ringer for CELL2 Answering System settings Answer On/Off To turn the answering system on or offAnnouncement Recording an announcementNumber of Rings Enter your desired four-digit code by using 5000Remote Code Msg Alert Tone Telephone operations Using a handset Using the telephone baseUsing a Bluetooth headset Make a Home callReceive a Home call Call waiting on the Home lineMake a Cellular call CellularReceive a Cellular call Press Cellular or SpeakerAdjusting the listening volume Using the telephone base Press Volume Silencing the ringersIncoming Home calls Incoming Cellular callsMute HoldReceive a Cellular call while on a Home call Cellular call, CELLULAR, and 1 orReceive a Home call while on a Cellular call Conferencing Home and Cellular calls End Cell call ends the Cellular line callCall waiting while on a conference call Using the telephone base Press Intercom IntercomDirectory Creating a new directory entry Saveerase Creating a new directory entry Using the telephone base Searching for directory entries Edit a directory entry Deleting directory entries Delete one directory entryDelete all directory entries Information about caller ID with call waiting 1200AM Call LogCall Log information Memory MatchReviewing the Call Log Dialing a call log entry Dial optionsUsing the handset Saving call log entries into the DirectoryDeleting call log entries Play recorded messages in the Call Log Clear Missed Calls Redial list Saving redial entries into the Directory Dialing a redial entry Editing a redial entryDeleting redial entries Answering system operations Message announcements Options during playbackTo delete all messages Call Screening on the telephone baseCall intercept Record MemoRemote access Remote Command and ActionAlert tones Handset and telephone base alert tonesTroubleshooting Cannot pair my cell phone to the telephone baseCannot put My headset My telephone Battery Hear other calls Charge light is off Answering Important safety information Especially about cordless telephones Precautions for users of implanted cardiac pacemakers Especially about telephones answering systemsFCC Part 68 and Acta 103 FCC Part Limited warranty 106 Please retain your original sales receipt as proof Purchase Index Cellular calls 59 Conference calls 65 Home calls109 Cellular calls 64 Hold Technical specifications Telephone operating rangeRemote access wallet card 112
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