Avaya 500 operation manual Troubleshooting, Problem or Indication Possible cause and solution

Page 15

TROUBLESHOOTING

If you have trouble installing or operating the SoundBrick 500, refer to the table below to help find a solution. If you are unable to solve the problem yourself, contact your dealer for further assistance.

 

Problem or

 

 

 

 

 

 

 

 

Indication

 

 

Possible cause and solution

 

 

 

 

 

 

No message plays

 

Adjust output level knob.

 

 

Re-load tape.

 

 

 

 

Check amplifier or speakers.

 

 

 

 

Tape is worn out or not prepared to guidelines – obtain

 

Tape load error

 

another tape from your messaging provider.

 

 

Power interruption occurred during loading.

 

(play + load lights

 

 

 

Possible interference from strong electromagnetic field

 

flashing alternately)

 

 

 

(i.e. computer monitor or fluorescent lights) – relocate

 

 

 

 

 

 

 

 

unit away from source of interference.

 

Tape drawer won’t

 

If the drawer doesn’t open when you press the eject

 

open

 

button, press eject again.

 

Tape stuck in deck

 

Never eject tape during download. Follow proper tape

 

 

load procedure.

 

or deck is “eating”

 

To remove stuck tape: Turn power off, wait 10

 

tapes

 

seconds, turn power on. Wait for deck to disengage play

 

 

 

 

head before ejecting.

 

Doesn’t trigger

 

Check trigger wiring. Check option switch 1 setting.

 

 

 

 

 

 

 

 

 

Check the power switch (should be on).

 

No power-main

 

Check power pack for correct DC output voltage &

 

 

current.

 

power light is off

 

 

 

Check power outlet to make sure it is not controlled by a

 

 

 

 

 

 

 

 

switch.

 

 

 

 

Table 5 - Troubleshooting

SoundBrick500

15

01/08/2001

Image 15
Contents Quick install instructions on back cover List of Figures For Technical Assistance To Order Additional SystemsSoundBrick  01/08/2001 What is the Soundbrick 500?Front Panel System OverviewPlay Light + Load Light Indications Play Light Load Light IndicationConnections Panel Side Panel DiagramSample Min 16 Min 32 Min Rate Tape Preparation InstructionsMessage Length Table Memory SizeOff InstallationSet the option switches Switch # Option Possible ValuesBandwidth, Switches Speaker On/Off SwitchConnections Connect to trigger hardware Connect to phone system’s MOH portConnection Instructions Load Light Indication Load the tapeMessage Play Operation Continuous PlayExternal Trigger Wall Mounting Instructions Troubleshooting Problem or Indication Possible cause and solutionTroubleshooting Limited Warranty and Limitation of Liability Radio and Television Interference FCC NoticeQuick Install Instructions

500 specifications

The Avaya 500 series, part of the Avaya IP Office platform, is designed to provide businesses with a powerful communication system. It is especially suited for small to mid-sized enterprises, delivering a range of features that enhance productivity, collaboration, and customer interaction.

One of the standout features of the Avaya 500 series is its flexibility. The system supports a range of devices, including traditional digital, analog, and IP-based phones, allowing businesses to leverage their existing infrastructure while modernizing their communications. This flexibility extends to the deployment options as well, with on-premise, cloud, and hybrid models available to cater to different organizational needs.

Central to the Avaya 500 series is its robust voice and data capabilities. The system supports high-definition voice quality, ensuring clear and reliable communication. Additionally, it includes advanced call handling features such as call forwarding, voicemail, and automatic call distribution. These features can significantly enhance customer service, allowing businesses to manage incoming calls more efficiently and provide timely responses to customer inquiries.

Another key technology integrated into the Avaya 500 series is unified communications. This feature enables users to integrate voice, video, messaging, and conferencing into a single seamless experience. Employees can collaborate in real-time, regardless of their location, thus fostering teamwork and increasing overall productivity.

Moreover, the Avaya 500 series includes strong security measures to protect sensitive communication. Features such as encryption, secure socket layer (SSL) support, and authentication processes ensure that voice and data exchanges remain secure, making it suitable for businesses that prioritize safety and compliance.

The system also includes extensive management tools, allowing IT teams to easily configure, monitor, and maintain their communication infrastructure. Through a user-friendly interface, administrators can manage calls, users, and settings, providing the flexibility needed to adapt to changing business demands.

In summary, the Avaya 500 series offers a feature-rich communication solution that combines flexibility, advanced technology, and strong security measures. Its ability to integrate various communication forms fosters collaboration, while its management tools empower organizations to maintain an efficient infrastructure. This series is ideal for businesses looking to elevate their communication capabilities and respond effectively to customer needs.