BT BT Versatility manual Recommendations for customer training

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BT Versatility

Installation and maintenance Manual

Recommendations for customer training

As part of the installation, the customer is entitled to a 30 minute, system familiarisation tutorial. This should cover the following:

•Use of the Featurephone menus and associated keys

•Taking, making and transferring calls on Featurephones and two-wire phones

•Accessing system programming

The customer may wish to use the 30 minutes to explain a selection of other features, such as:

•Call transferring capabilities

•Programming Featurephone keys

•Time and date programming

•System and /or personal speed dial programming

•Incoming call handling

•Call barring, class of service parameters

•Extension reset facilities

•Connecting modems, fax machines, EPOS machines, etc.

•Use of Voice module features.

The features should be explained by using the BT Versatility Quick Reference User Guide and the Getting Started User Guide.

Ensure the customer has a Quick Reference User Guide for each extension, one copy of the Getting Started User Guide and the CD-ROM.

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Contents BT Versatility Contents General overview IntroductionLightning and surge voltage protection Safety Precautions during installation and system upgradesElectrostatic precaution ESP BT Versatility Pro. PlusIncludes System, VM, 1M,2V8 Maintenance items Installation checklist CCU LocationCCU Installing the Central Control UnitMounting the CCU Wall mount bracketCCU Bracket + Backplane Bracket CCU Mounting bracket clearancesCCU Mounting Bracket 300mm min Module location Modules located in the CCUMounting the CCU with two brackets Installing the Backplane wall bracketSystem Expansion Mounting screw hole Mounting the BackplaneExpansion Modules Push up to lock Installing an Expansion moduleAnalogue line module Installing the Analogue Module in the CCUAnalogue Module Remove the cover Locate the Module First network moduleTo Locate the Analogue Module in the Ports Module Digital Line Module Isdn First network module Installing the Basic Rate Isdn Module in the CCUBasic Rate Isdn expansion module Second Module. Can be external T or internal S To Locate the Digital Line Module Isdn 2 in the Ports moduleS0 interface termination System Isdn settingsT0 interface termination Back up Voice Module voice messages and Greetings Voicemail modulePrimary Rate Interface Availability TBC Battery charger connector on the PSU Connecting the battery backup unit to the systemLed Indicators Connecting the BatteryV16 Featurephone connections underside of phone FeaturephoneV8 Featurephone connections underside of phone Position at 35 degrees Attaching the Featurephone desk plinth V8To connect the V16 Console to a Featurephone V16 only Feature phone with consoleV16 expansion console Expansion consoleClip, Plinth and installation of the V16 expansion console Line cord rails Wall-mounting a FeaturephoneDoor Intercom Wall hook when the V8/V16 is wall mountedCabling Break outs Connecting the extensionsCabling the unit Speech Pin Data Door Intercom Doorstrike Connecting a MOH Music On Hold ModuleCCU connections Connecting a PC or Printer to the Serial Port Connecting a PA public Address amplifierPorts Module MDF Connections MOH Module containsInternet Module MDF Connections Central Bell Options Module MDF ConnectionsExternal Extension Cable limitationsExpanding an Existing system Installing an additional Network Analogue or Isdn moduleInstalling additional modules Hot Swapping faulty modules Maintenance proceduresReplacing a faulty Module MDF Replacing the 008 extension board Replacing Faulty PCBsReplacing the CCU Control PCB Power supply unit spare fuse Spare Fuse Replacing the Power Supply UnitReplacing the CCU MDF Line position Power failAnalogue Commissioning Power up and testSwitch on Incoming ringing ProgrammingEquipped exchange lines Call Barring Internet Module Programming Installation WizardAdsl Isdn Recommendations for customer training Troubleshooting 230 ± 10% V 50 Hz Technical specificationLAN Full remote support from a BT Maintenance Centre Index Offices Worldwide