Polycom IP 450 manual Placing Calls on Hold, Multiple Calls on Hold

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Polycom SoundPoint IP 450 User Guide

Placing Calls on Hold

During a call, press		or the Hold soft key. The hold icon will display on


the line key label.

Press

again or the Resume soft key to retrieve the call. The registered

line icon displays as the line indicator.

The Hold feature typically generates music or a beeping tone. Therefore, avoid putting a conference call on hold. Use the mute button instead.

Multiple Calls on Hold

If multiple calls are on hold on a single Line Key, use and to switch between the calls, and then press the Resume soft key to retrieve the desired call.

If more than two calls are on hold on a single Line Key, an indication displays on the screen, for example “2/3”, indicating that this is the second call out of three calls.

If calls are on hold on more than one Line Key, you can view the details of the calls on any Line Key by pressing and holding the Line Key for more than two seconds. If a Line Key is depressed for less than one second, the first call on hold on that Line Key will be retrieved.

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Contents Polycom SoundPoint IP 450 Phone User Guide Trademark Information Who Should Read This Guide? About This GuideHow This Guide is Organized Conventions Used in This Guide What’s New in This Guide?Bold Recommended References Getting Help and Support PreferencesCustomer Feedback Contents Viii Troubleshooting Your Phone Using the Advanced Features of Your PhoneCustomizing Your Phone Productivity Suite Testing Phone Hardware Getting Started with Your Phone Introducing Phone Components DescriptionGetting Started with Your Phone What Displays on the Screen? Phone Icons Icon DescriptionNavigating Menus and Entering Data If you want to Then do thisTroubleshooting Phone Issues Registering Your PhoneUsing the Polycom Web Configuration Utility Using the Basic Features of Your Phone Placing Calls Locking and Unlocking the Phone Logging Into PhonesTo place a call using the handset Answering Calls Answering When Not in Another Call Answering When in Another Call Ending Calls Enabling Headset Memory Mode Using a HeadsetSelect Settings Basic Preferences Headset Headset Memory Using Electronic Hookswitch Redialing NumbersPlacing Calls on Hold Multiple Calls on HoldSetting Up Conference Calls Hosting Conference CallsPolycom SoundPoint IP 450 User Guide Managing Conference Calls Polycom SoundPoint IP 450 User Guide Adding Parties to Conference Calls Transferring Calls Joining ConferencesSplitting Conference Calls Ending Conference CallsPerforming a Consultative Transfer See Placing Calls onForwarding Calls Using Static Forwarding Using Dynamic Forwarding Press , then select Features Do Not Disturb Enabling Do Not DisturbManaging Incoming Calls Multiple Lines and Do Not DisturbDistinguishing Calls Select Features Contact DirectoryRejecting Calls Diverting Calls Using Call Lists Press , and then select Features Call Lists Missed CallsUsing Your Contact Directory Adding ContactsPolycom SoundPoint IP 450 User Guide Editing Contacts Deleting Contacts Placing Calls to ContactsUsing Your Corporate Directory Select Features Corporate DirectorySearching for Contacts Searching the Corporate DirectoryPolycom SoundPoint IP 450 User Guide Adding Contacts From the Corporate Directory Placing Calls From the Corporate DirectoryManaging Speed Dials To assign a new speed dial key Using Multiple and Shared Lines Using Voice MailSupporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Multiple Call AppearancesPolycom SoundPoint IP 450 User Guide Locking and Unlocking the Phone Supporting Shared LinesAbout Your User Password Locking and Unlocking Your PhonePress , then select Settings Basic Lock Phone Press the Lock soft key. Your phone is lockedCalling and Answering from a Locked Phone Logging Into Phones Logging In and Out of a PhoneTo log out of a phone Changing Your User Password Placing Calls from Phones that are in the Logged Out StatePolycom SoundPoint IP 450 User Guide Using the Advanced Features of Your Phone Using Text MessagingSelect Features Messages Instant Messages Updating Your Presence Settings Using Buddy ListsSelect Features Presence My Status Managing Buddies Integrating With Microsoft Live Communications Server Select Features Presence Buddy Status Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Lync Server Adding Buddies Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending PTT Broadcasts Press the Talk soft key to select a channel to broadcast onPolycom SoundPoint IP 450 User Guide Receiving PTT Broadcasts Receiving PTT Broadcasts When You’re Not in an Active CallReceiving PTT Broadcasts During Active Calls Ending PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending PagesReceiving Pages Receiving Pages When You’re Not in an Active Call Receiving Pages During Active CallsChanging Where Pages are Played Accessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your PhoneSelect Settings Basic Restart Phone Customizing Your Phone Changing the Time and Date DisplayChanging the Backlight Changing the Backlight BrightnessTo modify the backlight intensity Select Backlight Idle Intensity Changing the Backlight TimeoutSelect Maximum Intensity Select Settings Basic Ring Type Select Settings Basic Backlight TimeoutChanging the Ring Type Select Settings Basic Preferences Audible Ringer Select Settings Basic Preferences LanguageChanging the Audible Ringer Changing the LanguageChanging the Background Picture Select Settings Basic Preferences BackgroundsSelect Background Prioritize Background Select Settings Basic Preferences Label Color Changing the Soft Key Label ColorAdjusting the Volume Muting the MicrophonePolycom SoundPoint IP 450 User Guide Troubleshooting Your Phone Power and Startup Symptom Problem Corrective ActionControls Then select Status NetworkAccess to Screens and Systems Lines Line Information. FromCalling Symptom Problem Corrective Action Displays Brightness onAudio Testing Phone HardwareProductivity Suite To test your phone hardware Polycom SoundPoint IP 450 User Guide Polycom UC Software Menu System Page Polycom UC Software Menu System Page Service Agreements Governing LawWarranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral ModificationsSafety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IPEcho cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn AustraliaUser Guide for the SoundPoint IP 450 Desktop Phone End User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office

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