Polycom IP 450 manual Access to Screens and Systems, Lines Line Information. From

Page 96

Polycom SoundPoint IP 450 User Guide

Access to Screens and Systems

Symptom	Problem	Corrective Action

There is no response when you	The SoundPoint IP 450 phone is	Do one of the following:
press a feature key.	not in an active state.	• Press the keys more slowly.
		• Press the keys more slowly.
		• Check with your system administrator
		to see if the key has been mapped to
		a different function or is disabled.
		• Place a call to the phone to check that
		inbound call display and ringing is
		normal. If successful, try to press
		feature keys within the call to access
		the Main Menu, for example.
		• To confirm that the line is active, press
		the Menu key, and then select Status
		> Lines > Line Information. From the
		Line Information page, verify that your
		phone line is registered.
		• Contact your system administrator
		about restarting the phone to attempt
		re-registration to the call server.

The screen shows “Network Link	The LAN cable is not properly	Do one of the following:
is Down”.	connected.	• Check termination at the switch or hub
		(furthest end of the cable from the
		phone).
		• Check that the switch or hub is
		operational (flashing link/status lights)
		or contact your system administrator.
		• Check if the LAN port is active or
		inactive. Press the Menu key, and
		then select Status > Network >
		Ethernet. From the Ethernet page,
		scroll to the LAN port field and verify
		that it is active.
		• Contact your system administrator
		about restarting the phone to attempt
		re-registration to the call server.

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Contents Polycom SoundPoint IP 450 Phone User Guide Trademark Information About This Guide Who Should Read This Guide?How This Guide is Organized What’s New in This Guide? Conventions Used in This GuideBold Recommended References Getting Help and Support PreferencesCustomer Feedback Contents Viii Using the Advanced Features of Your Phone Troubleshooting Your PhoneCustomizing Your Phone Productivity Suite Testing Phone Hardware Getting Started with Your Phone Introducing Phone Components DescriptionGetting Started with Your Phone What Displays on the Screen? Phone Icons Icon DescriptionNavigating Menus and Entering Data If you want to Then do thisTroubleshooting Phone Issues Registering Your PhoneUsing the Polycom Web Configuration Utility Using the Basic Features of Your Phone Placing Calls Locking and Unlocking the Phone Logging Into PhonesTo place a call using the handset Answering Calls Answering When Not in Another Call Answering When in Another Call Ending Calls Using a Headset Enabling Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Using Electronic Hookswitch Redialing NumbersPlacing Calls on Hold Multiple Calls on HoldSetting Up Conference Calls Hosting Conference CallsPolycom SoundPoint IP 450 User Guide Managing Conference Calls Polycom SoundPoint IP 450 User Guide Adding Parties to Conference Calls Transferring Calls Joining ConferencesSplitting Conference Calls Ending Conference CallsPerforming a Consultative Transfer See Placing Calls onForwarding Calls Using Static Forwarding Using Dynamic Forwarding Press , then select Features Do Not Disturb Enabling Do Not DisturbManaging Incoming Calls Multiple Lines and Do Not DisturbSelect Features Contact Directory Distinguishing CallsRejecting Calls Diverting Calls Using Call Lists Press , and then select Features Call Lists Missed CallsUsing Your Contact Directory Adding ContactsPolycom SoundPoint IP 450 User Guide Editing Contacts Deleting Contacts Placing Calls to ContactsUsing Your Corporate Directory Select Features Corporate DirectorySearching for Contacts Searching the Corporate DirectoryPolycom SoundPoint IP 450 User Guide Adding Contacts From the Corporate Directory Placing Calls From the Corporate DirectoryManaging Speed Dials To assign a new speed dial key Using Voice Mail Using Multiple and Shared LinesSupporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Multiple Call AppearancesPolycom SoundPoint IP 450 User Guide Locking and Unlocking the Phone Supporting Shared LinesAbout Your User Password Locking and Unlocking Your PhonePress , then select Settings Basic Lock Phone Press the Lock soft key. Your phone is lockedCalling and Answering from a Locked Phone Logging Into Phones Logging In and Out of a PhoneTo log out of a phone Changing Your User Password Placing Calls from Phones that are in the Logged Out StatePolycom SoundPoint IP 450 User Guide Using the Advanced Features of Your Phone Using Text MessagingSelect Features Messages Instant Messages Using Buddy Lists Updating Your Presence SettingsSelect Features Presence My Status Managing Buddies Integrating With Microsoft Live Communications Server Select Features Presence Buddy Status Select Features Presence Buddy Status Privacy ListIntegrating With Microsoft Lync Server Adding Buddies Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending PTT Broadcasts Press the Talk soft key to select a channel to broadcast onPolycom SoundPoint IP 450 User Guide Receiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT BroadcastsReceiving PTT Broadcasts During Active Calls Ending PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending PagesReceiving Pages Receiving Pages When You’re Not in an Active Call Receiving Pages During Active CallsChanging Where Pages are Played Accessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your PhoneSelect Settings Basic Restart Phone Customizing Your Phone Changing the Time and Date DisplayChanging the Backlight Changing the Backlight BrightnessTo modify the backlight intensity Changing the Backlight Timeout Select Backlight Idle IntensitySelect Maximum Intensity Select Settings Basic Backlight Timeout Select Settings Basic Ring TypeChanging the Ring Type Select Settings Basic Preferences Audible Ringer Select Settings Basic Preferences LanguageChanging the Audible Ringer Changing the LanguageSelect Settings Basic Preferences Backgrounds Changing the Background PictureSelect Background Prioritize Background Select Settings Basic Preferences Label Color Changing the Soft Key Label ColorAdjusting the Volume Muting the MicrophonePolycom SoundPoint IP 450 User Guide Troubleshooting Your Phone Power and Startup Symptom Problem Corrective ActionControls Then select Status NetworkAccess to Screens and Systems Lines Line Information. FromCalling Symptom Problem Corrective Action Displays Brightness onTesting Phone Hardware AudioProductivity Suite To test your phone hardware Polycom SoundPoint IP 450 User Guide Polycom UC Software Menu System Page Polycom UC Software Menu System Page Service Agreements Governing LawPolycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral ModificationsSafety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IPEcho cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn AustraliaUser Guide for the SoundPoint IP 450 Desktop Phone End User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office

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