Polycom IP 450 manual Getting Started with Your Phone

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Getting Started with Your Phone

This chapter includes overview information that you may find helpful when you’re just starting to learn about your Polycom ® SoundPoint® IP 450 desktop phone or when you have experience, but need a quick refresher.

Certain phone settings are configurable by your system administrator and may not be available on your phone.

The SoundPoint IP 450 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution colorgraphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 450 supports advanced functionality, including multiple call and flexible line appearances, HTTPS secure provisioning, simplified configuration, presence, custom ring tones, local conferencing, applications, and Polycom® HD™ Voice technology.

For the package parts list and instructions on how to assemble your phone, refer to the SoundPoint IP 450 Quick Start Guide.

Topics in this chapter include:

•Introducing Phone Components

•What Displays on the Screen?

•Navigating Menus and Entering Data

•Registering Your Phone

•Troubleshooting Phone Issues

•Using the Polycom Web Configuration Utility

To customize your phone, refer to Customizing Your Phone on page 1. To read about the phone’s basic features, refer to Using the Basic Features of Your Phone on page 9. To read the phone’s advanced features, refer to Using the Advanced Features of Your Phone on page 53.

If you require additional information or assistance with your new phone, contact your system administrator.

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Contents Polycom SoundPoint IP 450 Phone User Guide Trademark Information How This Guide is Organized About This GuideWho Should Read This Guide? Bold What’s New in This Guide?Conventions Used in This Guide Preferences Recommended References Getting Help and SupportCustomer Feedback Contents Viii Customizing Your Phone Using the Advanced Features of Your PhoneTroubleshooting Your Phone Productivity Suite Testing Phone Hardware Getting Started with Your Phone Description Introducing Phone ComponentsGetting Started with Your Phone What Displays on the Screen? Icon Description Phone IconsIf you want to Then do this Navigating Menus and Entering DataRegistering Your Phone Troubleshooting Phone IssuesUsing the Polycom Web Configuration Utility Using the Basic Features of Your Phone Locking and Unlocking the Phone Logging Into Phones Placing CallsTo place a call using the handset Answering Calls Answering When Not in Another Call Answering When in Another Call Ending Calls Select Settings Basic Preferences Headset Headset Memory Using a HeadsetEnabling Headset Memory Mode Redialing Numbers Using Electronic HookswitchMultiple Calls on Hold Placing Calls on HoldHosting Conference Calls Setting Up Conference CallsPolycom SoundPoint IP 450 User Guide Managing Conference Calls Polycom SoundPoint IP 450 User Guide Adding Parties to Conference Calls Ending Conference Calls Transferring CallsJoining Conferences Splitting Conference CallsSee Placing Calls on Performing a Consultative TransferForwarding Calls Using Static Forwarding Using Dynamic Forwarding Multiple Lines and Do Not Disturb Press , then select Features Do Not DisturbEnabling Do Not Disturb Managing Incoming CallsRejecting Calls Select Features Contact DirectoryDistinguishing Calls Diverting Calls Press , and then select Features Call Lists Missed Calls Using Call ListsAdding Contacts Using Your Contact DirectoryPolycom SoundPoint IP 450 User Guide Editing Contacts Placing Calls to Contacts Deleting ContactsSearching the Corporate Directory Using Your Corporate DirectorySelect Features Corporate Directory Searching for ContactsPolycom SoundPoint IP 450 User Guide Placing Calls From the Corporate Directory Adding Contacts From the Corporate DirectoryManaging Speed Dials To assign a new speed dial key Supporting Multiple Lines Using Voice MailUsing Multiple and Shared Lines Supporting Multiple Call Appearances Supporting Multiple Line Keys Per LinePolycom SoundPoint IP 450 User Guide Supporting Shared Lines Locking and Unlocking the PhoneLocking and Unlocking Your Phone About Your User PasswordPress the Lock soft key. Your phone is locked Press , then select Settings Basic Lock PhoneCalling and Answering from a Locked Phone Logging In and Out of a Phone Logging Into PhonesTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User PasswordPolycom SoundPoint IP 450 User Guide Using Text Messaging Using the Advanced Features of Your PhoneSelect Features Messages Instant Messages Select Features Presence My Status Using Buddy ListsUpdating Your Presence Settings Managing Buddies Integrating With Microsoft Live Communications Server Integrating With Microsoft Lync Server Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List Adding Buddies Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingPress the Talk soft key to select a channel to broadcast on Sending PTT BroadcastsPolycom SoundPoint IP 450 User Guide Receiving PTT Broadcasts During Active Calls Receiving PTT Broadcasts When You’re Not in an Active CallReceiving PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Sending Pages Group Paging ModeReceiving Pages Receiving Pages During Active Calls Receiving Pages When You’re Not in an Active CallChanging Where Pages are Played Accessing Features with Your Login Credentials Restarting Your Phone Updating Your Phone’s ConfigurationSelect Settings Basic Restart Phone Changing the Time and Date Display Customizing Your PhoneChanging the Backlight Brightness Changing the BacklightTo modify the backlight intensity Select Maximum Intensity Changing the Backlight TimeoutSelect Backlight Idle Intensity Changing the Ring Type Select Settings Basic Backlight TimeoutSelect Settings Basic Ring Type Changing the Language Select Settings Basic Preferences Audible RingerSelect Settings Basic Preferences Language Changing the Audible RingerSelect Background Prioritize Background Select Settings Basic Preferences BackgroundsChanging the Background Picture Changing the Soft Key Label Color Select Settings Basic Preferences Label ColorMuting the Microphone Adjusting the VolumePolycom SoundPoint IP 450 User Guide Troubleshooting Your Phone Symptom Problem Corrective Action Power and StartupThen select Status Network ControlsLines Line Information. From Access to Screens and SystemsCalling Symptom Problem Corrective Action Brightness on DisplaysProductivity Suite Testing Phone HardwareAudio To test your phone hardware Polycom SoundPoint IP 450 User Guide Polycom UC Software Menu System Page Polycom UC Software Menu System Page Governing Law Service AgreementsExclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or PeripheralRussian Compliance SoundPoint IP Safety and Compliance CE and Vcci MarkAustralia Echo cancellationUse of IP Networks through the Pstn Use of Voice Compression through the PstnUser Guide for the SoundPoint IP 450 Desktop Phone End User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office

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