Polycom IP 450 manual Calling

Page 97

		Troubleshooting Your Phone

Calling

Symptom	Problem	Corrective Action

There is no dial tone.	Power is not correctly applied to	Do one of the following:
	the SoundPoint IP 450 phone.	• Check that the screen is illuminated.
		• Check that the screen is illuminated.
		• Make sure the LAN cable is inserted
		properly at the back of the phone (try
		unplugging and re-inserting the
		cable).
		• If using in-line powering, have your
		system administrator check that the
		switch is supplying power to the
		phone.

	Dial tone is not present on one of	Do one of the following:
	the audio modes.	• Switch between Handset, Headset (if
		present) or Hands-Free
		Speakerphone to see if the dial tone is
		present for one of audio modes.
		• If the dial tone exists on another audio
		mode, connect a different handset or
		headset to isolate the problem.

	The phone is not registered.	Contact your system administrator.

The phone does not ring.	Ring setting or volume is low.	Do one of the following:
		• Adjust the ringing level from the front
		panel using the volume up/down keys.
		• Check status of Handset, Headset (if
		connected), and Hands-Free
		Speakerphone.

	Outbound or inbound calling is	Do one of the following:
	unsuccessful.	• Place a call to the phone under
		investigation. Check that the screen
		indicates incoming call information.
		• Lift the handset. Ensure the dial tone
		is present and place a call to another
		extension or number. Check that the
		screen changes in response.

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Contents Polycom SoundPoint IP 450 Phone User Guide Trademark Information Who Should Read This Guide? About This GuideHow This Guide is Organized Conventions Used in This Guide What’s New in This Guide?Bold Preferences Recommended References Getting Help and SupportCustomer Feedback Contents Viii Troubleshooting Your Phone Using the Advanced Features of Your PhoneCustomizing Your Phone Productivity Suite Testing Phone Hardware Getting Started with Your Phone Description Introducing Phone ComponentsGetting Started with Your Phone What Displays on the Screen? Icon Description Phone IconsIf you want to Then do this Navigating Menus and Entering DataRegistering Your Phone Troubleshooting Phone IssuesUsing the Polycom Web Configuration Utility Using the Basic Features of Your Phone Locking and Unlocking the Phone Logging Into Phones Placing CallsTo place a call using the handset Answering Calls Answering When Not in Another Call Answering When in Another Call Ending Calls Enabling Headset Memory Mode Using a HeadsetSelect Settings Basic Preferences Headset Headset Memory Redialing Numbers Using Electronic HookswitchMultiple Calls on Hold Placing Calls on HoldHosting Conference Calls Setting Up Conference CallsPolycom SoundPoint IP 450 User Guide Managing Conference Calls Polycom SoundPoint IP 450 User Guide Adding Parties to Conference Calls Joining Conferences Transferring CallsSplitting Conference Calls Ending Conference CallsSee Placing Calls on Performing a Consultative TransferForwarding Calls Using Static Forwarding Using Dynamic Forwarding Enabling Do Not Disturb Press , then select Features Do Not DisturbManaging Incoming Calls Multiple Lines and Do Not DisturbDistinguishing Calls Select Features Contact DirectoryRejecting Calls Diverting Calls Press , and then select Features Call Lists Missed Calls Using Call ListsAdding Contacts Using Your Contact DirectoryPolycom SoundPoint IP 450 User Guide Editing Contacts Placing Calls to Contacts Deleting ContactsSelect Features Corporate Directory Using Your Corporate DirectorySearching for Contacts Searching the Corporate DirectoryPolycom SoundPoint IP 450 User Guide Placing Calls From the Corporate Directory Adding Contacts From the Corporate DirectoryManaging Speed Dials To assign a new speed dial key Using Multiple and Shared Lines Using Voice MailSupporting Multiple Lines Supporting Multiple Call Appearances Supporting Multiple Line Keys Per LinePolycom SoundPoint IP 450 User Guide Supporting Shared Lines Locking and Unlocking the PhoneLocking and Unlocking Your Phone About Your User PasswordPress the Lock soft key. Your phone is locked Press , then select Settings Basic Lock PhoneCalling and Answering from a Locked Phone Logging In and Out of a Phone Logging Into PhonesTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User PasswordPolycom SoundPoint IP 450 User Guide Using Text Messaging Using the Advanced Features of Your PhoneSelect Features Messages Instant Messages Updating Your Presence Settings Using Buddy ListsSelect Features Presence My Status Managing Buddies Integrating With Microsoft Live Communications Server Select Features Presence Buddy Status Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Lync Server Adding Buddies Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingPress the Talk soft key to select a channel to broadcast on Sending PTT BroadcastsPolycom SoundPoint IP 450 User Guide Receiving PTT Broadcasts Receiving PTT Broadcasts When You’re Not in an Active CallReceiving PTT Broadcasts During Active Calls Ending PTT Broadcasts Updating Channel Subscriptions Sending Pages Group Paging ModeReceiving Pages Receiving Pages During Active Calls Receiving Pages When You’re Not in an Active CallChanging Where Pages are Played Accessing Features with Your Login Credentials Restarting Your Phone Updating Your Phone’s ConfigurationSelect Settings Basic Restart Phone Changing the Time and Date Display Customizing Your PhoneChanging the Backlight Brightness Changing the BacklightTo modify the backlight intensity Select Backlight Idle Intensity Changing the Backlight TimeoutSelect Maximum Intensity Select Settings Basic Ring Type Select Settings Basic Backlight TimeoutChanging the Ring Type Select Settings Basic Preferences Language Select Settings Basic Preferences Audible RingerChanging the Audible Ringer Changing the LanguageChanging the Background Picture Select Settings Basic Preferences BackgroundsSelect Background Prioritize Background Changing the Soft Key Label Color Select Settings Basic Preferences Label ColorMuting the Microphone Adjusting the VolumePolycom SoundPoint IP 450 User Guide Troubleshooting Your Phone Symptom Problem Corrective Action Power and StartupThen select Status Network ControlsLines Line Information. From Access to Screens and SystemsCalling Symptom Problem Corrective Action Brightness on DisplaysAudio Testing Phone HardwareProductivity Suite To test your phone hardware Polycom SoundPoint IP 450 User Guide Polycom UC Software Menu System Page Polycom UC Software Menu System Page Governing Law Service AgreementsWarranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral ModificationsRussian Compliance SoundPoint IP Safety and Compliance CE and Vcci MarkUse of IP Networks through the Pstn Echo cancellationUse of Voice Compression through the Pstn AustraliaUser Guide for the SoundPoint IP 450 Desktop Phone End User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office

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