Polycom IP 320, IP 330 manual Managing Incoming Calls, Distinguishing Calls, Rejecting Calls

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User Guide SoundPoint IP 330/320

Managing Incoming Calls

You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, sending them directly to your voice mail, or by transferring them directly to another party.

Distinguishing Calls

You can customize your phone so that you can distinguish different parties by ring type.

	To set a distinctive ring type for a particular contact:
	1.	Press the Dir soft key.
	2.	Use	and	to scroll through the list to find the contact.
	3.	Press	to select the entry.
	4.	Press the Edit soft key.
	5.	Press	repeatedly until the Ring Type field is displayed.
	6.	Press	to edit the Ring Type.
	7.	Enter the number corresponding to one of the ring types available.
		For more information, refer to Headset Hookswitch on page 2-4.
	8.	(Optional) To remove an existing value, press			.
	9.	Press the Ok or Cancel soft keys to accept or cancel changes.
	10.	Press	repeatedly to return to the idle display.
Note
Note	This feature is local to the phone, and may be over-ridden by your organization’s
	settings. For more information, contact your system administrator.

Rejecting Calls

You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail.

Note	Rejecting calls is not available on shared lines.

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Contents User Guide for the SoundPoint IP 330/320 Phone Trademark Information About This Guide User Guide SoundPoint IP 330/320 Contents Using the Basic Features of Your SoundPoint IP 330/320 Phone Troubleshooting Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting Network and Power Source Connecting the Handset and Optional HeadsetAttaching the Base Handset HeadsetTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 330/320 Phone Line Keys Hookswitch Before You Use Your SoundPoint IP 330/320 PhoneIdle display unless an edit session is in progress Entry modes Customizing Your SoundPoint IP 330/320 Phone Configuring Basic Settings Then select Settings BasicAppearance of Time and Date Headset Memory Mode Select Settings Basic ContrastSelect Settings Basic Preferences Headset Headset Memory Display ContrastHeadset Hookswitch Select Settings Basic Ring Type Select Settings Basic Preferences LanguageRing Type Language SupportSelect Settings Basic Preferences Directory search Directory SearchManaging Call Lists Managing Contacts Adding ContactsCustomizing Your SoundPoint IP 330/320 Phone Adding Contacts From Call Lists Add Contacts From Corporate Directory Editing Contacts Deleting Contacts Placing a Call to a Contact Searching For a ContactSystem administrator Managing Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared LinesUser Guide SoundPoint IP 330/320 Using the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call Do the following steps in any order Answering a Call Duration and destination Press To put the original call on hold Ending a Call RejectAdjusting the Volume Muting the MicrophoneRedialing a Number Putting a Call on HoldSetting Up a Conference Call the first partyPress Conf soft key to create a new call Transferring a Call To transfer a call onForwarding Calls Select Features Forward Enabling Do Not Disturb Not disturb againFeatures Speed Dial Assigning Speed Dial IndexesTo assign a new speed dial key Using Voice Mail Select FeaturesUser Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUser Guide SoundPoint IP 330/320 Using Buddy Lists Select Features Presence My StatusPresence Managing BuddiesTo add or delete a contact from your buddy list Select Features Presence Buddy Status Select Features Presence Privacy ListIntegrating With Microsoft Live Communications Server Restarting Your Phone Press , then select Settings Advanced Restart Phone User Guide SoundPoint IP 330/320 Troubleshooting Your SoundPoint IP 330/320 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Check same status of handset Displays Your Phone onAudio Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP 330/320 Regulatory Notices Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index

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