Polycom IP 330, IP 320 manual Supporting Multiple Line Keys Per Line, Supporting Shared Lines

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Customizing Your SoundPoint IP 330/320 Phone

Supporting Multiple Line Keys Per Line

Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure:

Incoming calls to this line will be distributed evenly among the available Line Keys. Similarly, outgoing calls will be distributed.

The SoundPoint IP 330/320 combines the call appearances for multiple line keys into a single call list.

The line key that a call belongs to is indicated by the reverse colored icon.

Supporting Shared Lines

Your SoundPoint IP 330/320 phone supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 3413 is private and the line 3416 is shared.

	If two phones share a line, an incoming call to that number will cause both
	phones to ring. The call can be answered on either phone but not both.
	Calls on shared lines can be transferred, put on hold, or added to a conference.
Note
Note	Shared lines are an optional feature and may not be supported on your particular
	system. For more information, contact your system administrator.
Note

	Call Forwarding is not available on shared lines.
	Do Not Disturb (DND) on shared lines disables the ringing option only, the visual
	indication is still in place.

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Contents User Guide for the SoundPoint IP 330/320 Phone Trademark Information About This Guide User Guide SoundPoint IP 330/320 Contents Troubleshooting Your SoundPoint IP 330/320 Phone Using the Basic Features of Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting the Handset and Optional Headset Connecting Network and Power SourceHandset Headset Attaching the BaseTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 330/320 Phone Line Keys Before You Use Your SoundPoint IP 330/320 Phone HookswitchIdle display unless an edit session is in progress Entry modes Customizing Your SoundPoint IP 330/320 Phone Configuring Basic Settings Then select Settings BasicAppearance of Time and Date Display Contrast Headset Memory ModeSelect Settings Basic Contrast Select Settings Basic Preferences Headset Headset MemoryHeadset Hookswitch Language Support Select Settings Basic Ring TypeSelect Settings Basic Preferences Language Ring TypeDirectory Search Select Settings Basic Preferences Directory searchManaging Call Lists Adding Contacts Managing ContactsCustomizing Your SoundPoint IP 330/320 Phone Adding Contacts From Call Lists Add Contacts From Corporate Directory Editing Contacts Deleting Contacts Searching For a Contact Placing a Call to a ContactSystem administrator Managing Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Shared Lines Supporting Multiple Line Keys Per LineUser Guide SoundPoint IP 330/320 Using the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call Do the following steps in any order Answering a Call Duration and destination Press To put the original call on hold Reject Ending a CallPutting a Call on Hold Adjusting the VolumeMuting the Microphone Redialing a NumberCall the first party Setting Up a ConferencePress Conf soft key to create a new call To transfer a call on Transferring a CallForwarding Calls Select Features Forward Not disturb again Enabling Do Not DisturbAssigning Speed Dial Indexes Features Speed DialTo assign a new speed dial key Select Features Using Voice MailUser Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUser Guide SoundPoint IP 330/320 Managing Buddies Using Buddy ListsSelect Features Presence My Status PresenceTo add or delete a contact from your buddy list Select Features Presence Buddy Status Select Features Presence Privacy ListIntegrating With Microsoft Live Communications Server Restarting Your Phone Press , then select Settings Advanced Restart Phone User Guide SoundPoint IP 330/320 Troubleshooting Your SoundPoint IP 330/320 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Check same status of handset Your Phone on DisplaysAudio Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP 330/320 Regulatory Notices Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index

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