Polycom IP 330, IP 320 manual Controls

Page 71

		Troubleshooting Your SoundPoint IP 330/320 Phone

Controls

Symptom	Problem	Corrective Action

The dial pad does not work.	The dial pad on the SoundPoint	Do one of the following steps:
	IP 330/320 phone does not	• Check for a response from other
	respond.	• Check for a response from other
	respond.		feature keys or from the dialpad.
			feature keys or from the dialpad.
		• Place a call to the phone from a known
			working telephone. Check for display
			updates.
		• Press the Menu key followed by
			System Status and Server Status to
			check if the telephone is registered
			correctly to the server.
		• Press the Menu key followed by
			System Status and Network Statistics.
			Scroll down to see if LAN port shows
			active or Inactive.
		• Check the termination at the switch or
			hub end of the network LAN cable.
			Ensure that the switch/hub port
			connected to the telephone is
			operational (if not accessible, contact
			your system administrator).
		•	Before restarting your phone, contact
			your system administrator, since this
			may allow more detailed
			troubleshooting to occur before losing
			any current status information.

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Contents User Guide for the SoundPoint IP 330/320 Phone Trademark Information About This Guide User Guide SoundPoint IP 330/320 Contents Troubleshooting Your SoundPoint IP 330/320 Phone Using the Basic Features of Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting the Handset and Optional Headset Connecting Network and Power SourceHandset Headset Attaching the BaseTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 330/320 Phone Line Keys Before You Use Your SoundPoint IP 330/320 Phone HookswitchIdle display unless an edit session is in progress Entry modes Customizing Your SoundPoint IP 330/320 Phone Appearance of Time and Date Configuring Basic SettingsThen select Settings Basic Display Contrast Headset Memory ModeSelect Settings Basic Contrast Select Settings Basic Preferences Headset Headset MemoryHeadset Hookswitch Language Support Select Settings Basic Ring TypeSelect Settings Basic Preferences Language Ring TypeDirectory Search Select Settings Basic Preferences Directory searchManaging Call Lists Adding Contacts Managing ContactsCustomizing Your SoundPoint IP 330/320 Phone Adding Contacts From Call Lists Add Contacts From Corporate Directory Editing Contacts Deleting Contacts Searching For a Contact Placing a Call to a ContactSystem administrator Rejecting Calls Managing Incoming CallsDistinguishing Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Shared Lines Supporting Multiple Line Keys Per LineUser Guide SoundPoint IP 330/320 Using the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call Do the following steps in any order Answering a Call Duration and destination Press To put the original call on hold Reject Ending a CallPutting a Call on Hold Adjusting the VolumeMuting the Microphone Redialing a NumberCall the first party Setting Up a ConferencePress Conf soft key to create a new call To transfer a call on Transferring a CallForwarding Calls Select Features Forward Not disturb again Enabling Do Not DisturbAssigning Speed Dial Indexes Features Speed DialTo assign a new speed dial key Select Features Using Voice MailUser Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUser Guide SoundPoint IP 330/320 Managing Buddies Using Buddy ListsSelect Features Presence My Status PresenceTo add or delete a contact from your buddy list Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Privacy List Restarting Your Phone Press , then select Settings Advanced Restart Phone User Guide SoundPoint IP 330/320 Troubleshooting Your SoundPoint IP 330/320 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Check same status of handset Your Phone on DisplaysAudio Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP 330/320 Regulatory Notices Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index

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