Polycom IP 330, IP 320 manual Transferring a Call, To transfer a call on

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Using the Basic Features of Your SoundPoint IP 330/320 Phone

Transferring a Call

A call can be transferred in one of three ways:

• Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer.

— To transfer a call: on page 3-11.

• Blind transfer—The call is automatically transferred after you dial the number of the party to whom you want to transfer the call.

— To perform a blind transfer: on page 3-12.

• Attended transfer—The parties are automatically connected to each other after you exit the conference.

— Set up a conference call and then end your participation. For more information, refer to Setting Up a Conference on page 3-9.

To transfer a call:

1. During a call, press Trans soft key. The active call is placed on hold.

2. Enter the number to which you want to transfer the call. A normal (or consultative) transfer is assumed.

Note	Access to the local contact directory, corporate directory, or received callers list at
	this point will be added in a future release. For more information, contact your
	system administrator.

	3. As soon as the ring-back sound is heard or after the party answers, press
	Trans soft key to complete the transfer.
	You can talk privately to the party to which you are transferring the call
	before the transfer is completed.
	If you are using a handset, the transfer can be completed by putting the
	handset on the cradle.
	You can cancel the transfer before the call connects by pressing the Cancel
	soft key.

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Contents User Guide for the SoundPoint IP 330/320 Phone Trademark Information About This Guide User Guide SoundPoint IP 330/320 Contents Troubleshooting Your SoundPoint IP 330/320 Phone Using the Basic Features of Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting the Handset and Optional Headset Connecting Network and Power SourceHandset Headset Attaching the BaseTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 330/320 Phone Line Keys Before You Use Your SoundPoint IP 330/320 Phone HookswitchIdle display unless an edit session is in progress Entry modes Customizing Your SoundPoint IP 330/320 Phone Configuring Basic Settings Then select Settings BasicAppearance of Time and Date Display Contrast Headset Memory ModeSelect Settings Basic Contrast Select Settings Basic Preferences Headset Headset MemoryHeadset Hookswitch Language Support Select Settings Basic Ring TypeSelect Settings Basic Preferences Language Ring TypeDirectory Search Select Settings Basic Preferences Directory searchManaging Call Lists Adding Contacts Managing ContactsCustomizing Your SoundPoint IP 330/320 Phone Adding Contacts From Call Lists Add Contacts From Corporate Directory Editing Contacts Deleting Contacts Searching For a Contact Placing a Call to a ContactSystem administrator Managing Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Shared Lines Supporting Multiple Line Keys Per LineUser Guide SoundPoint IP 330/320 Using the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call Do the following steps in any order Answering a Call Duration and destination Press To put the original call on hold Reject Ending a Call Putting a Call on Hold Adjusting the Volume Muting the Microphone Redialing a NumberCall the first party Setting Up a ConferencePress Conf soft key to create a new call To transfer a call on Transferring a CallForwarding Calls Select Features Forward Not disturb again Enabling Do Not DisturbAssigning Speed Dial Indexes Features Speed DialTo assign a new speed dial key Select Features Using Voice MailUser Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUser Guide SoundPoint IP 330/320 Managing Buddies Using Buddy ListsSelect Features Presence My Status PresenceTo add or delete a contact from your buddy list Select Features Presence Buddy Status Select Features Presence Privacy ListIntegrating With Microsoft Live Communications Server Restarting Your Phone Press , then select Settings Advanced Restart Phone User Guide SoundPoint IP 330/320 Troubleshooting Your SoundPoint IP 330/320 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Check same status of handset Your Phone on DisplaysAudio Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP 330/320 Regulatory Notices Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index

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