Polycom IP 500 manual Troubleshooting

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Troubleshooting

No Display or Incorrect Display

If using an AC wall adapter make sure the DC jack is properly con- nected at the rear of the telephone.

If using inline powering from a switch or hub, check that the switch/hub is correctly supplying power to that particular port (con- tact your System Administrator)

If the idle display is not similar to that shown on Page 4, try reboot- ing the telephone (See Page 16) or cycling power and allow the unit to reboot. Contact your System Administrator if the display still shows problems.

No Dial Tone

Make sure that the handset cord fits the handset and the jack on the rear panel correctly.

Switch between Handset, Head- set (if connected), and Handsfree Speakerphone Modes to try to ob- tain dial tone on these other paths.

Make sure that the LAN cable is inserted properly at the rear of the telephone

No Ringing

Adjust the ringing level from the front panel using the volume up/ down keys.

Place a call to the unit from a known working telephone. Check for incoming ring signal.

No Audio on Headset

Ensure the headset is plugged into the jack marked Headset on the rear panel.

Swap the handset into the headset jack (or vice-versa) and verify that audio is now present (if so, the headset may need replacing).

Ensure the headset amplifier (if connected) is turned on and/or the volume is correctly adjusted. If the amplifier is equipped with batteries, check that they are fully charged.

No Response from Key Presses

Some keys are inactive when the telephone is not in a call. Check for a response from other feature keys or from the dial pad.

Place a call to the unit from a known working telephone. Check for display updates.

To check if the telephone is cor- rectly registered to the server, press

Menu followed by System Status and Server Status.

Contact your System Administrator before attempting to reboot your telephone, since this may allow more detailed troubleshooting to occur before losing any current status information.

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Contents Del MenuContents Part 15 Rules Parts List IntroductionInstalling SoundPoint IP 500 SIP Connecting Network and Power SourceAC Power Option In-Line Power OptionConnecting the Handset and Optional Headset Attaching the BaseFeatures Key Descriptions Key DescriptionUsing SoundPoint IP 500 SIP Using the HandsetUsing Handsfree Speakerphone Mode Using the HeadsetMicrophone Mute Answering a CallCall Hold Call Timer Local ConferencingTransferring a Call Ending a CallVolume Adjustment Call ForwardingVoice Mail Do Not DisturbHeadset Auto Mode Display ContrastRing Type See also Distinctive Ringing / Call TreatmentCall Lists Local DirectorySpeed Dial EditEndCall Multiple LinesMultiple Call Appearances Voice and Text Messaging Select Message Center*,†Distinctive Ringing / Call Treatment Presence / Status / Buddy ListsMultilingual Support Localization Phone RebootInstant Messaging Troubleshooting Safety and Compliance Installation InstructionsDisplay shows Network Link is Down Class B Digital Device or PeripheralPolycom Limited Warranty and Limitation Liability Plug Acts as Disconnect DeviceIndustry Canada IC CE and Vcci MarkWarranty Exclusive Service AgreementsExclusions Limitations of LiabilityCopyright Notice DisclaimerGoverning Law For information, visit Polycom, Inc Barber Lane Milpitas, CA
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