10Frequently asked questions
Bluetooth headset does not switch on. Battery is very low.
Charge your Bluetooth headset.
No connection to mobile phone. Bluetooth disabled.
Enable Bluetooth on your mobile phone and turn the headset on after turning on the phone.
Headset falls out of ear / does not fit properly.
Chosen exchangeable rubber ear cap not fitting.
Fit the correct exchangeable rubber ear cap size for each ear and check previous pages for the “insert & twist” fitting motion.Try the earhook for
Touch controls are not working. Out-of-ear autolock engaged.
Touch & gesture controls will only work after the headset is inserted into your ear. Check for the ascending activation sound when inserting each exchangeable rubber ear cap.Try to re- insert your exchangeable rubber ear cap if you did not hear the activation sound.
Touch controls are too sensitive / not sensitive enough.
Familiarity with touch controls.
For the first few minutes you may find the headsets touch controls too sensitive or not sensitive enough.The sensitivity of the touch controls has been set to suit a range of customers. It may require a few minutes of “training” with your headset to get used to the new controls.
Mobile phone cannot find headset.
•The headset may be connected to another previously paired device. Turn the currently connected device off or move it out of range.
•Pairings may have been reset or headset has been previously paired with other device.
Start the pairing process as described in this user manual.
Voice dialing or redialing does not work. Your mobile phone may not support this feature.
Why does my phones AM/FM radio not work when using my Bluetooth headset. No AM/FM antenna available.
Most mobile phones require a corded headset, which they use as an antenna, for FM radio capability. If your phone supports Internet radio this feature will work with your Bluetooth headset.
The headset is connected to a Bluetooth stereo (A2DP profile) enabled phone, but music will play on the phone’s speaker only.
Phone may have option to listen to music via speaker or headset.
Check your phones user guide on how to transfer the music to the headset.
Audio quality when streaming from phone is very low or audio streaming does not work at all.
Phone may not be Bluetooth Stereo (A2DP profile) compatible and only support Bluetooth mono (HSP/HFP profile).
Check your phones compatibility.
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