12Frequently asked questions
No signal bar displays on the screen.
•• The handset is out of range. Move it closer to the base station.
•• If the handset displays [Unregister], register your handset .
Tip
•• For more information, see “Register the handsets” on the Services section.
If I fail to register the additional handsets to the base station, what do I do?
Your base memory is full. Unregister the unused handsets and try again.
No dialing tone
•• Check your phone connections.
•• The handset is out of range. Move it closer to the base station.
I cannot change the settings of my voice mail, what do I do?
The voice mail service is managed by your service provider but not the phone itself. Contact your service provider to change the settings.
The handset on the charger does not charge.
•• Ensure the batteries are inserted correctly.
•• Ensure the handset is placed properly on the charger. The battery icon animates when charging.
•• The charging contacts are dirty. Disconnect the power supply first and clean the contacts with a damp cloth.
•• Batteries are defective. Purchase new ones from your dealer.
No display
•• Ensure the batteries are charged.
•• Ensure there are power and phone connections.
Bad audio (crackles, echo, etc.)
•• The handset is nearly out of range. Move it closer to the base station.
•• The phone receives interference from the nearby electrical appliances. Move the base station away from them.
•• The phone is at a location with thick walls. Move the base away from them.
The handset does not ring.
Ensure the handset ringtone is turned on. The caller ID does not display.
•• The service is not activated. Check with your service provider.
•• The caller’s information is withheld or unavailable.
The handset loses connection with the base or the sound is distorted during a call. Check if the ECO mode is activated. Turn it off to increase the handset range and enjoy the optimal call conditions.
Note
•• If the above solutions do not help, disconnect the power supply from both the handset and base station. Try again after 1 minute.
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