TROUBLESHOOTING
If you have difficulty with your telephone, please try the suggestions below.
My telephone doesn’t work at all
•Make sure the power cord is securely plugged in.
•Make sure that the battery connector is securely plugged into the cordless handset.
•Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.
•Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.
•If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows Low battery.
•Reset the telephone base. Unplug the electrical power.Wait for approximately 15 seconds, then plug it back in.Allow up to one minute for the cordless handset and telephone base to reset.
•You may need to purchase a new battery. Use only the supplied rechargeable battery or contact the customer service helpline found in this User Guide to purchase the correct replacement batteries.
I cannot get a dial tone
•First try all the suggestions above.
•Move the cordless handset closer to the telephone base.You might have moved out of range.
•If the previous suggestions don’t work, disconnect the telephone base from the telephone wall jack and connect to a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).
•Your telephone line cord might be malfunctioning.Try installing a new telephone line cord.
TROUBLESHOOTING
I cannot dial out
•First try all the suggestions in the item I cannot get a dial tone.
•Make sure you have a dial tone before dialing.The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal.Wait an extra second before dialing.
•Check that all the telephones connected to the same telephone line are hung up.
•Make sure to set the dial mode to the correct setting (pulse dialing or tone dialing) for the service in your area.
•Eliminate any background noise. Noise from a television, radio or other appliances may cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise.
•If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).
My cordless handset isn’t performing normally
•Make sure the power cord is securely plugged into the telephone base.
•Plug the power adapter into a different, working electrical outlet not controlled by a wall switch.
•Move the cordless handset closer to the telephone base.You might have moved out of range.
•Reset the telephone base. Unplug the electrical power.Wait for 15 seconds then plug it back in.Allow up to one minute for the cordless handset and telephone base to reset.
•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless telephone.Try installing your telephone as far away as possible from these types of electronic devices.
40 | 41 |