Panasonic KX-TG4312BX, KX-TG4311BX Troubleshooting, General use Problem Cause/solution

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TG4311BX.book Page 35 Monday, November 10, 2008 9:32 AM

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem	Cause/solution
The unit does not work.	L Make sure the batteries are installed correctly
	(page 10).
	L Fully charge the batteries (page 11).
	L Check the connections (page 9).
	L Unplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	L The handset has not been registered to the
	base unit. Register the handset (page 38).
I cannot hear a dial tone.	L The base unit’s AC adaptor or telephone line
	cord is not connected. Check the connections.
	L If you are using a splitter to connect the unit,
	remove the splitter and connect the unit to the
	wall jack directly. If the unit operates properly,
	check the splitter.
	L Disconnect the base unit from the telephone
	line and connect the line to a known working
	telephone. If the working telephone operates
	properly, contact our service personnel to
	have the unit repaired. If the working
	telephone does not operate properly, contact
	your service provider/telephone company.

Programmable settings

Problem	Cause/solution
While programming, the	L A call is being received. Answer the call and
handset starts to ring.	start again after hanging up.

Battery recharge

Problem	Cause/solution
The handset beeps and/or	L Battery charge is low. Fully charge the
7flashes.	batteries (page 11).

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Contents Operating Instructions Preparation Caller ID ServiceVoice Mail Service IntroductionKX-TG4311 series Product informationNotable differences between the models Thank you for purchasing a Panasonic digital cordless phoneQuantity KX-TG4311 KX-TG4312 Accessory informationSupplied accessories Replacement battery informationFor your safety Base unit location/avoiding noise Important safety instructionsBattery For best performanceRoutine care EnvironmentSpeaker ControlsBase unit Handset Charge contactsBase unit DisplayConnections Charger Battery installation and replacementDuring a power failure If you subscribe to a DSL/ADSL serviceBattery level Battery icon Battery chargeSymbols used in these operating instructions Save iOFF Setting up the unit before useDialing mode Date and timeAnswering calls Making callsMute Useful features during a callAdjusting the handset ringer volume HoldCall share Temporary tone dialing for rotary/pulse service usersDial lock Handset clarity boosterFinding and calling a phonebook entry PhonebookAdding entries Next Editing entriesErasing entries Chain dialMain menu Sub-menu Programmable settingsProgramming by scrolling through the display menus MenuTG4311BX.book Page 20 Monday, November 10, 2008 932 AM Feature Setting code System Code Programming using the direct commandsCaller IDauto Adjustment*7 Feature Setting code System Code Setting*1Setting the start and end time Special instructions for programmable settingsNight mode AlarmTG4311BX.book Page 24 Monday, November 10, 2008 932 AM Ringer ID Using Caller ID serviceCaller ID features Caller listErasing selected caller Editing a caller’s phoneNumber before calling back Storing your area codeTG4311BX.book Page 27 Monday, November 10, 2008 932 AM Voice mail service Answering an intercom call IntercomTransferring calls, conference calls Making an intercom callHandset Press OFF Handset locatorBase unit Locator Wall mounting To remove the wall mounting adaptor Display message Cause/solution Error messagesPhonebook full Battery recharge Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Programmable settings Problem Cause/solutionMaking/answering calls, intercom Problem Cause/solutionCaller ID Problem Cause/solution Base unit Press and hold Locator Registration Problem Cause/solutionHandset Menu i#130 Dial lock Important Liquid damage Problem Cause/solutionSpecifications Index TG4311BX.book Page 42 Monday, November 10, 2008 932 AM TG4311BX.book Page 43 Monday, November 10, 2008 932 AM Copyright PNQX1829ZA CC1108PA0For your future reference