Panasonic S-ICX Programming by Commands, Com Parameter1 Parameter2 Parameter3 Description

Built-In ACD Supervisor Guide Section 521

Programming by Commands

After you have determined the desired process by the FF key, you can customize any program using the six available commands.

The following table shows a list of commands that are used:

Table 2:

No	Com-	Parameter1		Parameter2	Parameter3	Description
	mand
1	END/					End/Disconnect
	DISK					• Ends the ACD Call Handling Program at this line.
						• When there is a call agent, ends by on-hook dis-
						connection of the agent that replied to the call.
2	FWD	Transfer Des-	No Answer			Forward EXT
		tination	Timer 001 to			• Performs an extension line tone call to the trans-
		Extension	600			fer destination extension line specified in parame-
		Line Number	(seconds)			ter 1, and performs a transfer after responding to
		Setting 0 to	(infinite when			the other party.
		9999 (max. 4	not set)			• When there is no response, the response from the
		digits)				other party is waited for until the end of the no
		(must be set)				answer timer set in parameter 2.
3	FWDVM	Transfer Des-	No Answer			Forward VM
		tination VM	Timer 001 to			• Setting of the built-in VM corresponding to the
		Number Set-	600			transfer destination VM number of parameter 1 is
		ting 1 to 4	(seconds)			set by programming setting 4201 to 4204.
		(must be set)	(infinite when			• Performs an extension line tone call to the trans-
			not set)			fer destination built-in VM specified in parameter
						1, and performs a transfer after the VM response.
						• When there is no response, the response from the
						other party is waited for until the end of the no
						answer timer set in parameter 2.
4	PLAY	Guidance	Message Play			Answer & Play Message
			Option
		Number Set-				• Plays back specified guidance in response to a
		ting	•	0: Play		call.
			•	1: Play and
						• Guidance numbers 1 to 6 are for user recording.
				Search
						• Guidance numbers 7 to 9 are for fixed recording
						messages. (i.e., 7 = “wait for available agent”
						message, 8 = “transfer” message, and 9 = “dis-
						connect” message.)
5	SEARCH	Agent Group	Search Time		No Answer	Agent Search
		Setting	Setting 001 to		Timer 001 to	• Performs a transfer to transferable agents within
		(must be set)	600		600	the agent group specified in parameter 1.
			(seconds)		(seconds)	• When there is no transferable agent, performs a
			(must be set)		(infinite when	search until end of the search time set in parame-
					not set)	ter 2.
						• When the transferred agent does not respond, a
						response from the other party is waited for until
						the end of the no answer timer set in parameter 3,
						and transfer to another Agent is moved to after
						the end of the no answer timer.

6 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)