Panasonic S-ICX technical manual Search 2,020

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Built-In ACD Supervisor Guide	Section 521

SEARCH 2,020

03:Search Timer

AGENT SEARCH

TIME

1 to 600 sec. List→

3.Set parameter 2, and press the HOLD key.

Example: Press keys 0, 1 and 5 to set the Search Timer to 15.

Example:

SEARCH 2,015,010

4.Set parameter 3, and press the HOLD key. Example: Enter three digits to set the No Ans Timer.

03:No Ans Timer

Enter The AGENT NO Ans Time.

1 to 600 sec.

List→

The program line that was set is updated when the final parameter is set. The next line is moved to, and the screen in step 1 is redisplayed.

5.Repeat steps 1 to 4 to set other program lines, and end programming at the END/DISC line.

Note:

•The program line is updated when the final parameter setup is completed at each command, and the next line is moved to. (Example: In the case of the FWD command, the program line is updated when the no answer timer of parameter 2 is input, and the next line is moved to.)

•If you press soft key 10 and select List at any of the above steps, the List Mode screen is redisplayed.

•The END/DISC line cannot be changed nor deleted.

8

S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

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Contents ICX Version 5.0 International ACD Version Issued October PanasonicPage Contents Agent Features IndexConfiguration General System InformationSpecifications Basic Service Flow ACD Call Handling Program Selecting Program ProcessingOperation FF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Programming by Commands Com Parameter1 Parameter2 Parameter3 DescriptionFor details on settings see, Basic Service Flow Following describes the operation in each of the processesSearch 2,020 Insert FF2 Delete FF3 ALL Delete FF6 Transfer Destination Voice Number OutlineCommon Supervisor Menu Operations Activating Supervisor MenuFrom Large Display Telephone Press the Log-in button FF key For further operations, see desired section in this manualSupervisor Customisation Common Supervisor Customisation OperationsDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Did Call Setting Enter the did ID using the 10-key pad Ext. Group Call Setting Enter the last incoming ACD port using the 10-key pad Setting Changing Supervisor IDs and User Information Recording ID3201 Setting Agent IDs This procedure sets agent ID numbers and their groupsProgram Address 3301~3364 Registration Setting Service Flow Details Confirming Agent IDsProgram Address 3401/3501/3601 Agent search method Supervisor Monitoring From the Supervisor Menu screen select SystemTraffic Information Screen explanationWaiting Calls Agent StatusPress the Next key for additional information First screenMIS Report Features MIS Report OutlineSecond and the subsequent screens MIS Function Tabulation Unit Agent ActivityFollowing shows available report GroupMIS Report Operation Common Operation of MIS ReportACD Supervisor Mode Menu Flow Chart System ID Agent ID Group Setting Call Handling Agent Report Hourly tabulation of each agentFirst date input + Hold key + Last date input + Hold key Weekly tabulation of each agent Group Report System Report Work Unit CountDaily tabulation of work unit count Weekly tabulation of work unit count Other Features Data Clear and Output Cancel MIS data clearMIS data output confirmation/cancel User Information RecordingIs the same as that for item O Built-In ACD Supervisor Guide Your Information Message Deletion Message. To Log-in procedure Log-out procedureLog-in / Log-out Available/Unavailable Work Unit CountWrap Feature Set the program setting for the Wrap function as followsZip Tone Key AssignmentPress the ON/OFF key and Prog key Select a vacant FF key Press Redial key Select to feature code to assign ∗73Press Hold key to store Press ON/OFF key to end Index FF1 ICX-5.0-521 ACD ICX International issued October Index-3

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