Panasonic S-ICX technical manual FF1

Page 58

	Index			Built-In ACD Supervisor Guide

Introduction	INSERT (FF2)	9	Report Outline	............................................................ 32
Introduction

0 System Configuration

FF1

System

FF2

Trunks

FF3

Extensions

FF4

FF-/Soft Keys

FF5

Groups

FF6

TRS/ARS

FF7

Applications

FF8

Maintenance

Appendix A

Appendix B

K
Key Assignment	50, 51
L
Log-in / Log-out	48
M
MIS Report Data
Output	38
MIS Report Features	32
MIS Report Operation	35
MIS Report Outline	32
Monitoring	28
O
Other Features (Data Clear and Output Cancel)	44
Output Cancel	44
Output of MIS Report Data	38
P
Programming by Commands	6
R
Recording
User Information	45
Report Features	32
Report Operation
MIS	35

S
Service Flow	3
Service Flow Details
Setting	26
Setting Service Flow Details	26
Specifications	2
Supervisor Customisation	14
Supervisor Features	13
Supervisor IDs and User Information Recording ID
Changing	23
Supervisor Menu
Activating	13
Supervisor Monitoring	23, 28
System Report	42
T
Traffic Information	29
Transfer Destination Voice Number	12
Transferring Incoming Call Setting	17
U
Unavailable	49
User Information Recording	45
User Information Recording ID
Changing	23
W
Waiting Calls	30
Work Unit Count	42, 49
Wrap-up
Wrap Feature	50

Index

Index-2

S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

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Contents ICX Version 5.0 International ACD Version Issued October PanasonicPage Contents Agent Features IndexConfiguration General System InformationSpecifications Basic Service Flow Selecting Program Processing ACD Call Handling ProgramOperation FF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Programming by Commands Com Parameter1 Parameter2 Parameter3 DescriptionFor details on settings see, Basic Service Flow Following describes the operation in each of the processesSearch 2,020 Insert FF2 Delete FF3 ALL Delete FF6 Transfer Destination Voice Number OutlineFrom Large Display Telephone Press the Log-in button FF key Common Supervisor Menu OperationsActivating Supervisor Menu For further operations, see desired section in this manualSupervisor Customisation Common Supervisor Customisation OperationsDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Did Call Setting Enter the did ID using the 10-key pad Ext. Group Call Setting Enter the last incoming ACD port using the 10-key pad Changing Supervisor IDs and User Information Recording ID Setting3201 This procedure sets agent ID numbers and their groups Setting Agent IDsProgram Address 3301~3364 Registration Setting Service Flow Details Confirming Agent IDsProgram Address 3401/3501/3601 Agent search method Supervisor Monitoring From the Supervisor Menu screen select SystemTraffic Information Screen explanationWaiting Calls Agent StatusPress the Next key for additional information First screenMIS Report Outline MIS Report FeaturesSecond and the subsequent screens MIS Function Tabulation Unit Agent ActivityFollowing shows available report GroupMIS Report Operation Common Operation of MIS ReportACD Supervisor Mode Menu Flow Chart System ID Agent ID Group Setting Call Handling Agent Report Hourly tabulation of each agentFirst date input + Hold key + Last date input + Hold key Weekly tabulation of each agent Group Report Work Unit Count System ReportDaily tabulation of work unit count Weekly tabulation of work unit count Other Features Data Clear and Output Cancel MIS data clearUser Information Recording MIS data output confirmation/cancelIs the same as that for item O Built-In ACD Supervisor Guide Your Information Message Deletion Message. To Log-out procedure Log-in procedureLog-in / Log-out Available/Unavailable Work Unit CountWrap Feature Set the program setting for the Wrap function as followsKey Assignment Zip TonePress the ON/OFF key and Prog key Select a vacant FF key ∗73 Press Redial key Select to feature code to assignPress Hold key to store Press ON/OFF key to end Index FF1 ICX-5.0-521 ACD ICX International issued October Index-3

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