Panasonic S-ICX technical manual For details on settings see, Basic Service Flow

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Section 521					Built-In ACD Supervisor Guide


No	Com-	Parameter1	Parameter2	Parameter3	Description
No	mand	Parameter1	Parameter2	Parameter3	Description
	mand

6	RET	Program Line	Count Set-		Return
		Number Set-	ting 1 to 255		• Repeats the program from the line number speci-
		ting 1 to 20	(times)		fied in parameter 1 up to this line for the count
		(max. 20	(must be set)		specified in parameter 2.
		lines)
		(must be set)

For details on settings see, “Basic Service Flow” .

Operation

The following describes the operation in each of the processes.

EDIT (FF1)

This command resets the current setting of displayed program lines. Edit is repeated from the specified program line through to the currently registered final program line (excluding the END/DISC line).

The following screen display shows an example of selection and setting of the SEARCH command.

1. Press soft keys (1, 2, 3, 6 or 7) for the command to be set, and

SEARCH 1,020,010		press the HOLD key.
03:Select Cmd.		Example: Press soft key 3 to select SEARCH.
03:Select Cmd.
FWD	FWDVM
PLAY	RET
SEARCH

List→

SEARCH 1

2.Set parameter 1, and press the HOLD key. Example: Press key 2 to set group 2.

03:AGENT GRP.

AGENT GROUP NUMBER (1-3)

List→

S-ICX-5.0-521 (ACD 4.0)

S-ICX (International) issued October 2000

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Contents Panasonic ICX Version 5.0 International ACD Version Issued OctoberPage Contents Index Agent FeaturesGeneral System Information ConfigurationSpecifications Basic Service Flow Operation ACD Call Handling ProgramSelecting Program Processing FF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Com Parameter1 Parameter2 Parameter3 Description Programming by CommandsFollowing describes the operation in each of the processes For details on settings see, Basic Service FlowSearch 2,020 Insert FF2 Delete FF3 ALL Delete FF6 Outline Transfer Destination Voice NumberFor further operations, see desired section in this manual Common Supervisor Menu OperationsActivating Supervisor Menu From Large Display Telephone Press the Log-in button FF keyCommon Supervisor Customisation Operations Supervisor CustomisationDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Did Call Setting Enter the did ID using the 10-key pad Ext. Group Call Setting Enter the last incoming ACD port using the 10-key pad 3201 SettingChanging Supervisor IDs and User Information Recording ID Program Address 3301~3364 Setting Agent IDsThis procedure sets agent ID numbers and their groups Registration Confirming Agent IDs Setting Service Flow DetailsProgram Address 3401/3501/3601 Agent search method From the Supervisor Menu screen select System Supervisor MonitoringScreen explanation Traffic InformationAgent Status Waiting CallsFirst screen Press the Next key for additional informationSecond and the subsequent screens MIS Report FeaturesMIS Report Outline Agent Activity MIS Function Tabulation UnitGroup Following shows available reportCommon Operation of MIS Report MIS Report OperationACD Supervisor Mode Menu Flow Chart System ID Agent ID Group Setting Call Handling Hourly tabulation of each agent Agent ReportFirst date input + Hold key + Last date input + Hold key Weekly tabulation of each agent Group Report Daily tabulation of work unit count System ReportWork Unit Count Weekly tabulation of work unit count MIS data clear Other Features Data Clear and Output CancelIs the same as that for item O MIS data output confirmation/cancelUser Information Recording Built-In ACD Supervisor Guide Your Information Message Deletion Message. To Log-in / Log-out Log-in procedureLog-out procedure Work Unit Count Available/UnavailableSet the program setting for the Wrap function as follows Wrap FeaturePress the ON/OFF key and Prog key Select a vacant FF key Zip ToneKey Assignment Press Hold key to store Press ON/OFF key to end Press Redial key Select to feature code to assign∗73 Index FF1 ICX-5.0-521 ACD ICX International issued October Index-3

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