Panasonic S-ICX technical manual Insert FF2

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Section 521	Built-In ACD Supervisor Guide

INSERT (FF2)

This command inserts a new line in the current setting of displayed program lines. Insertion can be repeated up to 19 lines.

The following screen display shows an example of insertion and setting of the SEARCH command.

01:Select Cmd.

FWDFWDVM

PLAYRET

SEARCH

List→

SEARCH

01:AGENT GRP.

Enter The AGENT GROUP NUMBER. (1-3)

List→

1.Press the soft keys 1, 2, 3, 6 or 7 for the commands to be set, and press the HOLD key.

Example: Press soft key 3 to select SEARCH.

2.Set parameter 1, and press the HOLD key. Example: Press key 1 to set group 1.

Example:

SEARCH 1,

01:Search Timer

Enter The AGENT

Search Time.

1 to 600 sec.

List→

3.Set parameter 2, and press the HOLD key.

Example: Press the 0, 1 and 0 keys to set the Search Timer to 10 seconds.

Example:

SEARCH 1,010,

01:No Ans Timer

Enter The AGENT No Answer Time. 1 to 600 sec.

List→

4.Set parameter 3, and press the HOLD key. Example: Enter three digits to set the No Ans Timer.

The program line that was set is updated when the final parameter is set. The next line is moved to, and the screen in step 1 is redisplayed.

S-ICX-5.0-521 (ACD 4.0)

S-ICX (International) issued October 2000

9

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Contents Panasonic ICX Version 5.0 International ACD Version Issued OctoberPage Contents Index Agent FeaturesGeneral System Information ConfigurationSpecifications Basic Service Flow Selecting Program Processing ACD Call Handling ProgramOperation FF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Com Parameter1 Parameter2 Parameter3 Description Programming by CommandsFollowing describes the operation in each of the processes For details on settings see, Basic Service FlowSearch 2,020 Insert FF2 Delete FF3 ALL Delete FF6 Outline Transfer Destination Voice NumberActivating Supervisor Menu Common Supervisor Menu OperationsFrom Large Display Telephone Press the Log-in button FF key For further operations, see desired section in this manualCommon Supervisor Customisation Operations Supervisor CustomisationDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Did Call Setting Enter the did ID using the 10-key pad Ext. Group Call Setting Enter the last incoming ACD port using the 10-key pad Changing Supervisor IDs and User Information Recording ID Setting3201 This procedure sets agent ID numbers and their groups Setting Agent IDsProgram Address 3301~3364 Registration Confirming Agent IDs Setting Service Flow DetailsProgram Address 3401/3501/3601 Agent search method From the Supervisor Menu screen select System Supervisor MonitoringScreen explanation Traffic InformationAgent Status Waiting CallsFirst screen Press the Next key for additional informationMIS Report Outline MIS Report FeaturesSecond and the subsequent screens Agent Activity MIS Function Tabulation UnitGroup Following shows available reportCommon Operation of MIS Report MIS Report OperationACD Supervisor Mode Menu Flow Chart System ID Agent ID Group Setting Call Handling Hourly tabulation of each agent Agent ReportFirst date input + Hold key + Last date input + Hold key Weekly tabulation of each agent Group Report Work Unit Count System ReportDaily tabulation of work unit count Weekly tabulation of work unit count MIS data clear Other Features Data Clear and Output CancelUser Information Recording MIS data output confirmation/cancelIs the same as that for item O Built-In ACD Supervisor Guide Your Information Message Deletion Message. To Log-out procedure Log-in procedureLog-in / Log-out Work Unit Count Available/UnavailableSet the program setting for the Wrap function as follows Wrap FeatureKey Assignment Zip TonePress the ON/OFF key and Prog key Select a vacant FF key ∗73 Press Redial key Select to feature code to assignPress Hold key to store Press ON/OFF key to end Index FF1 ICX-5.0-521 ACD ICX International issued October Index-3

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