Panasonic S-ICX technical manual Agent Report, Hourly tabulation of each agent

Page 42

Built-In ACD Supervisor Guide	Section 521

• Output of MIS Report Data

The following explains the procedure for outputting each function. The procedures below are operations from [MIS REPORT MENU] screen.

Agent Report

A. Hourly tabulation of each agent

MIS REPORT MENU

←	AGENT	REPORT	→
←	GROUP	REPORT	→

←SYSTEM REPORT →

←	WORK UNIT	→
←	OTHERS	→

1.From [MIS REPORT] screen, press the soft key 1 or 6 to select [AGENT REPORT].

AGENT REPORT

←	PERSONAL	→
←	ALL AGENT	→

MIS REPORT MENU

AGENT ID:XXXX

ENTER THE AGENT ID CODE AND PRESS HOLD KEY

MIS REPORT MENU →

AGENT ID:XXXX

←	HOURLY	→
←	DAILY	→
←	WEEKLY	→
MIS REPORT MENU		→

START DATE:

ENTER THE START DATE (DD) AND PRESS HOLD KEY

MIS REPORT MENU →

2.The following screen appears. Press the soft key 1 or 6 to select [PERSONAL].

Pressing the soft key 5 or 10 returns to [MIS REPORT MENU] screen (the same for the subsequent screens).

3.The following screen appears. Enter the 4-digit ID code of the target agent by using the 10-key pad.

4.The following screen appears. Press the soft key 1 or 6 to Select [HOURLY].

5.The following screen appears. Enter the starting date and ending date of the data to be output. First enter the starting date, press HOLD key to validate, then enter the ending date and press HOLD key again. No month is needed to be entered. For example, data for a period beginning with April 25 and ending with May 2, Enter 25 as the starting date, 2 as the ending date. For 1 through 9, 01 through 09 can be entered instead.

38

S-ICX (International) issued October 2000

S-ICX-5.0-521 (ACD 4.0)

Image 42

Contents ICX Version 5.0 International ACD Version Issued October PanasonicPage Contents Agent Features IndexConfiguration General System InformationSpecifications Basic Service Flow ACD Call Handling Program Selecting Program ProcessingOperation FF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Programming by Commands Com Parameter1 Parameter2 Parameter3 DescriptionFor details on settings see, Basic Service Flow Following describes the operation in each of the processesSearch 2,020 Insert FF2 Delete FF3 ALL Delete FF6 Transfer Destination Voice Number OutlineFrom Large Display Telephone Press the Log-in button FF key Common Supervisor Menu OperationsActivating Supervisor Menu For further operations, see desired section in this manualSupervisor Customisation Common Supervisor Customisation OperationsDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Did Call Setting Enter the did ID using the 10-key pad Ext. Group Call Setting Enter the last incoming ACD port using the 10-key pad Setting Changing Supervisor IDs and User Information Recording ID3201 Setting Agent IDs This procedure sets agent ID numbers and their groupsProgram Address 3301~3364 Registration Setting Service Flow Details Confirming Agent IDsProgram Address 3401/3501/3601 Agent search method Supervisor Monitoring From the Supervisor Menu screen select SystemTraffic Information Screen explanationWaiting Calls Agent StatusPress the Next key for additional information First screenMIS Report Features MIS Report OutlineSecond and the subsequent screens MIS Function Tabulation Unit Agent ActivityFollowing shows available report GroupMIS Report Operation Common Operation of MIS ReportACD Supervisor Mode Menu Flow Chart System ID Agent ID Group Setting Call Handling Agent Report Hourly tabulation of each agentFirst date input + Hold key + Last date input + Hold key Weekly tabulation of each agent Group Report System Report Work Unit CountDaily tabulation of work unit count Weekly tabulation of work unit count Other Features Data Clear and Output Cancel MIS data clearMIS data output confirmation/cancel User Information RecordingIs the same as that for item O Built-In ACD Supervisor Guide Your Information Message Deletion Message. To Log-in procedure Log-out procedureLog-in / Log-out Available/Unavailable Work Unit CountWrap Feature Set the program setting for the Wrap function as followsZip Tone Key AssignmentPress the ON/OFF key and Prog key Select a vacant FF key Press Redial key Select to feature code to assign ∗73Press Hold key to store Press ON/OFF key to end Index FF1 ICX-5.0-521 ACD ICX International issued October Index-3

Related manuals

Manual 102 pages 45.16 Kb