Panasonic S-ICX technical manual FF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete

Page 9

Section 521	Built-In ACD Supervisor Guide

SEARCH 1,015,010 01:Select FFKey

PLAY 2

SEARCH 1,020,010

RET 02,010

PLAY 9

END/DISC

5.The List Mode screen is displayed.

This screen displays the current setup status.

The program lines currently displayed at 1st LCD are the target of processing.

The NEXT or HOLD keys move to the next line. The PREV or FL/R keys return to the previous line.

6.Press the FF key to determine processing on the currently displayed program line on the 1st LCD.

FF1 : EDIT

FF2 : INSERT

FF3 : DELETE

FF6 : ALL DELETE

The following items describe the details of subsequent processing.

Note:

•Pressing the PROG key returns to the ACD Call Handling Program number in step 1.

Figure 3.

		Enter ACD Call Han-
		dling Program number.
		HOLD
List Mode screen		SEARCH 1,015,010
		SEARCH 1,015,010
		01:Select FFKey
NEXT/HOLD: to next line		PLAY	2	2nd LCD display
PREV/FLR: to previous line				2nd LCD display
PREV/FLR: to previous line		SEARCH	1,020,010	“01: Select FF Key”
		RET	02,010	“01: Select FF Key”
		RET	02,010	“01: Program line number”
		PLAY	9	“01: Program line number”
		PLAY	9	“Select FF Key: Operation Guide”
		END/DISC		“Select FF Key: Operation Guide”
		END/DISC
FF1		FF2	FF3		FF6
EDIT		INSERT	DELETE		ALL DELETE
S-ICX-5.0-521 (ACD 4.0)	S-ICX (International) issued October 2000				5

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Contents Panasonic ICX Version 5.0 International ACD Version Issued OctoberPage Contents Index Agent FeaturesGeneral System Information ConfigurationSpecifications Basic Service Flow ACD Call Handling Program Selecting Program ProcessingOperation FF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Com Parameter1 Parameter2 Parameter3 Description Programming by CommandsFollowing describes the operation in each of the processes For details on settings see, Basic Service FlowSearch 2,020 Insert FF2 Delete FF3 ALL Delete FF6 Outline Transfer Destination Voice NumberActivating Supervisor Menu Common Supervisor Menu OperationsFrom Large Display Telephone Press the Log-in button FF key For further operations, see desired section in this manualCommon Supervisor Customisation Operations Supervisor CustomisationDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Did Call Setting Enter the did ID using the 10-key pad Ext. Group Call Setting Enter the last incoming ACD port using the 10-key pad Setting Changing Supervisor IDs and User Information Recording ID3201 Setting Agent IDs This procedure sets agent ID numbers and their groupsProgram Address 3301~3364 Registration Confirming Agent IDs Setting Service Flow DetailsProgram Address 3401/3501/3601 Agent search method From the Supervisor Menu screen select System Supervisor MonitoringScreen explanation Traffic InformationAgent Status Waiting CallsFirst screen Press the Next key for additional informationMIS Report Features MIS Report OutlineSecond and the subsequent screens Agent Activity MIS Function Tabulation UnitGroup Following shows available reportCommon Operation of MIS Report MIS Report OperationACD Supervisor Mode Menu Flow Chart System ID Agent ID Group Setting Call Handling Hourly tabulation of each agent Agent ReportFirst date input + Hold key + Last date input + Hold key Weekly tabulation of each agent Group Report System Report Work Unit CountDaily tabulation of work unit count Weekly tabulation of work unit count MIS data clear Other Features Data Clear and Output CancelMIS data output confirmation/cancel User Information RecordingIs the same as that for item O Built-In ACD Supervisor Guide Your Information Message Deletion Message. To Log-in procedure Log-out procedureLog-in / Log-out Work Unit Count Available/UnavailableSet the program setting for the Wrap function as follows Wrap FeatureZip Tone Key AssignmentPress the ON/OFF key and Prog key Select a vacant FF key Press Redial key Select to feature code to assign ∗73Press Hold key to store Press ON/OFF key to end Index FF1 ICX-5.0-521 ACD ICX International issued October Index-3

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