Section 521 | |
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Program Address
Supervisor Monitoring
The ACD system can be monitored by the supervisor. Note that data is updated every 10 seconds while the monitoring screen is displayed.
Operation
Details are given in each feature section. The following shows the operation of the supervisor monitoring from the [SUPERVISOR MENU] screen:
1. From the [SUPERVISOR MENU] screen select [SYSTEM
SUPERVISOR MENU | INFO]. |
SYSTEM INFO | → |
MIS REPORT | → |
CUSTOMIZE | → |
SYSTEM INFO MENU
AGENT GROUP 1 | → |
AGENT GROUP 2 | → |
AGENT GROUP 3 | → |
SYSTEM | → |
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO →
WAITING CALL →
AGENT STATUS →
2.Group 1 monitoring: Press the soft key 1 or 6 to select Agent Group 1.
Group 2 monitoring: Press the soft key 2 or 7 to select Agent Group 2.
Group 3 monitoring: Press the soft key 3 or 8 to select Agent Group 3.
3.After selecting one of the above groups, the following menu selection screen appears. Use soft keys to select a desired item. This figure shows the case where [AGENT GROUP 1] is
selected.
4. Select desired menu. For further operations, see next page.
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