Panasonic DBS 576 manual Programming by Commands, Com Parameter1 Parameter2 Parameter3 Description

Page 10

Section 521

Built-In ACD Supervisor Guide

 

 

Programming by Commands

After you have determined the desired process by the FF key, you can customize any program using the six available commands.

The following table shows a list of commands that are used:

Table 2.

No

Com-

Parameter1

 

Parameter2

Parameter3

Description

mand

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

END/

 

 

 

 

End/Disconnect

 

DISK

 

 

 

 

• Ends the ACD Call Handling Program at this line.

 

 

 

 

 

 

• When there is a call agent, ends by on-hook dis-

 

 

 

 

 

 

connection of the agent that replied to the call.

 

 

 

 

 

 

2

FWD

Transfer Des-

No Answer

 

Forward EXT

 

 

tination

Timer 001 to

 

• Performs an extension line tone call to the trans-

 

 

Extension

600

 

fer destination extension line specified in parame-

 

 

Line Number

(seconds)

 

ter 1, and performs a transfer after responding to

 

 

Setting 0 to

(infinite when

 

the other party.

 

 

9999 (max. 4

not set)

 

• When there is no response, the response from the

 

 

digits)

 

 

 

other party is waited for until the end of the no

 

 

(must be set)

 

 

 

answer timer set in parameter 2.

 

 

 

 

 

 

3

FWDVM

Transfer Des-

No Answer

 

Forward VM

 

 

tination VM

Timer 001 to

 

• Setting of the built-in VM corresponding to the

 

 

Number Set-

600

 

transfer destination VM number of parameter 1 is

 

 

ting 1 to 4

(seconds)

 

set by programming setting 4201 to 4204.

 

 

(must be set)

(infinite when

 

• Performs an extension line tone call to the trans-

 

 

 

not set)

 

fer destination built-in VM specified in parameter

 

 

 

 

 

 

1, and performs a transfer after the VM response.

 

 

 

 

 

 

• When there is no response, the response from the

 

 

 

 

 

 

other party is waited for until the end of the no

 

 

 

 

 

 

answer timer set in parameter 2.

 

 

 

 

 

 

4

PLAY

Guidance

Message Play

 

Answer & Play Message

Option

 

 

 

Number Set-

 

• Plays back specified guidance in response to a

 

 

ting

•

0: Play

 

call.

 

 

•

1: Play and

 

 

 

 

 

• Guidence numbers 1 to 6 are for user recording.

 

 

 

 

Search

 

 

 

 

 

 

• Guidence numbers 7 to 9 are for fixed recording

 

 

 

 

 

 

 

 

 

 

 

 

messages. (i.e., 7 = “wait for available agent”

 

 

 

 

 

 

message, 8 = “transfer” message, and 9 = “dis-

 

 

 

 

 

 

connect” message.)

 

 

 

 

 

 

5

SEARCH

Agent Group

Search Time

No Answer

Agent Search

 

 

Setting

Setting 001 to

Timer 001 to

• Performs a transfer to transferable agents within

 

 

(must be set)

600

600

the agent group specified in parameter 1.

 

 

 

(seconds)

(seconds)

• When there is no transferable agent, performs a

 

 

 

(must be set)

(infinite when

search until end of the search time set in parame-

 

 

 

 

 

not set)

ter 2.

 

 

 

 

 

 

• When the transferred agent does not respond, a

 

 

 

 

 

 

response from the other party is waited for until

 

 

 

 

 

 

the end of the no answer timer set in parameter 3,

 

 

 

 

 

 

and transfer to another Agent is moved to after

 

 

 

 

 

 

the end of the no answer timer.

 

 

 

 

 

 

 

6

DBS 576 (USA) issued October 2000

576-3.6-521 (ACD 4.0)

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Contents DBS 576 Version ACD Version 4.0 issued October FCC Warning Contents MIS Report Features Configuration ACD ConfigurationSpecifications Basic Service Flow Selecting Program Processing OperationFF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Programming by Commands Com Parameter1 Parameter2 Parameter3 DescriptionEdit FF1 Search Insert FF2 Delete FF3 Transfer Destination Voice Number OutlineTo return to Customize Menu screen, press the soft key 5 or Silent Monitor Action ResultFF Key Color Definition Possible Operation Common Operation of Supervisor Menu Activating Supervisor MenuDisplaying System Information Supervisor Customization Common Operation for Supervisor CustomizationDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Setting Changing Supervisor IDs and User Information Recording IDRegistering Agent IDs 33011000 Confirming Agent IDs Setting on Service Flow Details Program Address 3401/3501/3601 Agent search methodSupervisor Monitoring Program Address 4101-4104 ACD Call Handling ProgramTraffic Information Screen explanationWaiting Call Agent Status First screen MIS Report FeaturesMIS Report Outline Second and the subsequent screensSystem Activity Agent ActivityGroup Activity Work Unit CountMIS Function Tabulation Unit Total Unavail Talk Idle Incoming Answer AverageMIS Report Operation Unit CodeACD Supervisor Mode Menu Flow Chart Agent Report Hourly tabulation of each agentFirst date input + Hold key + Last date input + Hold key Daily tabulation of each agent Weekly tabulation of each agentGroup Report Work Unit Count System ReportDaily tabulation of work unit count Weekly tabulation of work unit count This feature clears all MIS data Other Features Data Clear and Output CancelMIS data clear MIS data output confirmation/cancel This feature confirms/cancels MIS data outputUser Information Recording Incorrect password. Please hang Log-out procedure Log-in procedureLog-in / Log-out Available/Unavailable Work Unit CountZip Tone Key AssignmentFeature Description Fixed Feature Code Built-In ACD Supervisor Guide Index Index

DBS 576 specifications

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Overall, the Panasonic DBS 576 stands out as a versatile and sophisticated digital business telephone system tailored to meet the demands of modern businesses. With its array of features, user-friendly design, and reliable performance, it remains a top choice for enterprises looking to improve their communication infrastructure.
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