Panasonic DBS 576 manual Available/Unavailable, Work Unit Count

Page 51

Built-In ACD Supervisor Guide

Section 521

 

 

Available/Unavailable

Pressing the UNAVAILABLE key from an idle terminal which is logged in places the extension in the Unavailable status temporarily. This UNAVAILABLE excludes the telephone from candidates of ACD incoming calls. Pressing the key again returns the telephone into the Available status. This key’s LED illuminates in green for the Available status and red for the Unavailable status. Same as the LOGIN key, the UNAVAILABLE key LED goes off with log-out procedure.

Operation

To activate UNAVAILABLE status:

Press the green/UNAVAILABLE key (the key LED illuminates in red).

To return to AVAILABLE status:

Press the red/UNAVAILABLE key (the key LED illuminates in green).

Notice

1.UNAVAILABLE key must be assigned in advance (See key Assignment).

2.If an agent does not answer an ACD incoming call before a specific time (Initial: 10 sec.), the agent will become UNAVAILABLE automatically.

Work Unit Count

Work Unit Codes can be preset with the Work Unit Count key. When used, the appear in the MIS report. For example, 01 for claims 02 for sales, 03 for brochure. A maximum of 20 codes can be entered (set at installation).

Operation

1. Press Work Unit key while ACD call.

This lights the LED in red. Pressing the key again turns off the LED and deletes code. The number of codes per call is not restricted (multiple count is allowed).

Notice

1.The Work Unit Count key is effective only from an agent telephone and while the telephone is engaged in an ACD call.

576-3.6-521 (ACD 4.0)

DBS 576 (USA) issued October 2000

47

Page 50 Page 52
Image 51
Page 50 Page 52
Contents DBS 576 Version ACD Version 4.0 issued October FCC Warning Contents MIS Report Features ACD Configuration ConfigurationSpecifications Basic Service Flow Operation Selecting Program ProcessingFF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Com Parameter1 Parameter2 Parameter3 Description Programming by CommandsEdit FF1 Search Insert FF2 Delete FF3 Outline Transfer Destination Voice NumberTo return to Customize Menu screen, press the soft key 5 or Action Result Silent MonitorFF Key Color Definition Possible Operation Activating Supervisor Menu Common Operation of Supervisor MenuDisplaying System Information Common Operation for Supervisor Customization Supervisor CustomizationDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Changing Supervisor IDs and User Information Recording ID SettingRegistering Agent IDs 33011000 Confirming Agent IDs Program Address 3401/3501/3601 Agent search method Setting on Service Flow DetailsProgram Address 4101-4104 ACD Call Handling Program Supervisor MonitoringScreen explanation Traffic InformationWaiting Call Agent Status Second and the subsequent screens MIS Report FeaturesMIS Report Outline First screenWork Unit Count Agent ActivityGroup Activity System ActivityTotal Unavail Talk Idle Incoming Answer Average MIS Function Tabulation UnitUnit Code MIS Report OperationACD Supervisor Mode Menu Flow Chart Hourly tabulation of each agent Agent ReportFirst date input + Hold key + Last date input + Hold key Weekly tabulation of each agent Daily tabulation of each agentGroup Report System Report Work Unit CountDaily tabulation of work unit count Weekly tabulation of work unit count Other Features Data Clear and Output Cancel This feature clears all MIS dataMIS data clear This feature confirms/cancels MIS data output MIS data output confirmation/cancelUser Information Recording Incorrect password. Please hang Log-in procedure Log-out procedureLog-in / Log-out Work Unit Count Available/UnavailableKey Assignment Zip ToneFeature Description Fixed Feature Code Built-In ACD Supervisor Guide Index Index

DBS 576 specifications

The Panasonic DBS 576 is a highly regarded digital business telephone system designed to address the communication needs of small to medium-sized enterprises. Renowned for its reliability and extensive features, this system provides organizations with cutting-edge technology to enhance productivity and streamline communication.

One of the standout features of the Panasonic DBS 576 is its flexibility. The system can support up to 576 extensions, making it suitable for businesses experiencing growth or those that have multiple departments. This scalability allows organizations to expand their communication network without the need for a complete system overhaul.

The DBS 576 is equipped with a range of modern communication technologies, including digital, analog, and hybrid technology, which facilitates seamless integration with existing telephony infrastructure. This versatility ensures that businesses can leverage their current investments while exploring new innovative options for their communication needs.

A notable characteristic of the DBS 576 is its voicemail capabilities. The system offers integrated voicemail services that allow users to manage their messages efficiently. With features such as customizable greetings and the ability to forward voicemail to email, users can stay connected and informed even when they are away from their desks.

Further enhancing its usability, the Panasonic DBS 576 supports caller ID, allowing users to identify incoming calls before answering. This feature not only improves customer service but also aids in prioritizing calls based on urgency. Additionally, the system includes call forwarding, call waiting, and three-party conferencing, empowering users to manage their calls effectively.

The DBS 576 also prioritizes ease of use, with a user-friendly interface designed to ensure that users can navigate its features intuitively. The comprehensive programming options allow administrators to customize the system to meet specific business requirements, enhancing operational efficiency.

In terms of reliability, the Panasonic DBS 576 excels with its robust build quality and dependable performance. The system is engineered to minimize downtime, ensuring that businesses can maintain continuous communication without interruptions.

Overall, the Panasonic DBS 576 stands out as a versatile and sophisticated digital business telephone system tailored to meet the demands of modern businesses. With its array of features, user-friendly design, and reliable performance, it remains a top choice for enterprises looking to improve their communication infrastructure.
Top Page Image Contents