Panasonic DBS 576 manual FF Key Color Definition Possible Operation

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Section 521Built-In ACD Supervisor Guide

Silent Monitor Color Definitions

Table 4.		Silent Monitor Color Definitions

	FF Key Color		Definition	Possible Operation


	Clear		Cannot Monitor	None

	Solid Red		Able to monitor	Press Silent Monitor key

	Flashing Green		Not monitoring	On-Hook or CONF

Notice

•Be sure all phone that should NOT be allowed to monitor have a COS that restricts monitoring. For programming COS (See Section 400 Programming manual on page 1-50.)

•Silent Monitor is allowed or denied by setting the appropriate extension COS.

•Only one supervisor can initiate Silent Monitor on an individual extension at any given time.

•Display telephones can initiate Silent Monitoring. SLTs cannot ini- tiate Silent Monitoring.

•Display telephones and SLTs can be monitored.

•A supervisor cannot initiate Silent Monitoring on an extension when the extension is on a conference call.

DBS 576 (USA) issued October 2000

576-3.6-521 (ACD 4.0)

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Contents DBS 576 Version ACD Version 4.0 issued October FCC Warning Contents MIS Report Features Configuration ACD ConfigurationSpecifications Basic Service Flow Selecting Program Processing OperationFF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Programming by Commands Com Parameter1 Parameter2 Parameter3 DescriptionEdit FF1 Search Insert FF2 Delete FF3 Transfer Destination Voice Number OutlineTo return to Customize Menu screen, press the soft key 5 or Silent Monitor Action ResultFF Key Color Definition Possible Operation Common Operation of Supervisor Menu Activating Supervisor MenuDisplaying System Information Supervisor Customization Common Operation for Supervisor CustomizationDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Setting Changing Supervisor IDs and User Information Recording IDRegistering Agent IDs 33011000 Confirming Agent IDs Setting on Service Flow Details Program Address 3401/3501/3601 Agent search methodSupervisor Monitoring Program Address 4101-4104 ACD Call Handling ProgramTraffic Information Screen explanationWaiting Call Agent Status First screen MIS Report FeaturesMIS Report Outline Second and the subsequent screensSystem Activity Agent ActivityGroup Activity Work Unit CountMIS Function Tabulation Unit Total Unavail Talk Idle Incoming Answer AverageMIS Report Operation Unit CodeACD Supervisor Mode Menu Flow Chart Agent Report Hourly tabulation of each agentFirst date input + Hold key + Last date input + Hold key Daily tabulation of each agent Weekly tabulation of each agentGroup Report System Report Work Unit CountDaily tabulation of work unit count Weekly tabulation of work unit count Other Features Data Clear and Output Cancel This feature clears all MIS dataMIS data clear MIS data output confirmation/cancel This feature confirms/cancels MIS data outputUser Information Recording Incorrect password. Please hang Log-in procedure Log-out procedureLog-in / Log-out Available/Unavailable Work Unit CountZip Tone Key AssignmentFeature Description Fixed Feature Code Built-In ACD Supervisor Guide Index Index

DBS 576 specifications

The Panasonic DBS 576 is a highly regarded digital business telephone system designed to address the communication needs of small to medium-sized enterprises. Renowned for its reliability and extensive features, this system provides organizations with cutting-edge technology to enhance productivity and streamline communication.

One of the standout features of the Panasonic DBS 576 is its flexibility. The system can support up to 576 extensions, making it suitable for businesses experiencing growth or those that have multiple departments. This scalability allows organizations to expand their communication network without the need for a complete system overhaul.

The DBS 576 is equipped with a range of modern communication technologies, including digital, analog, and hybrid technology, which facilitates seamless integration with existing telephony infrastructure. This versatility ensures that businesses can leverage their current investments while exploring new innovative options for their communication needs.

A notable characteristic of the DBS 576 is its voicemail capabilities. The system offers integrated voicemail services that allow users to manage their messages efficiently. With features such as customizable greetings and the ability to forward voicemail to email, users can stay connected and informed even when they are away from their desks.

Further enhancing its usability, the Panasonic DBS 576 supports caller ID, allowing users to identify incoming calls before answering. This feature not only improves customer service but also aids in prioritizing calls based on urgency. Additionally, the system includes call forwarding, call waiting, and three-party conferencing, empowering users to manage their calls effectively.

The DBS 576 also prioritizes ease of use, with a user-friendly interface designed to ensure that users can navigate its features intuitively. The comprehensive programming options allow administrators to customize the system to meet specific business requirements, enhancing operational efficiency.

In terms of reliability, the Panasonic DBS 576 excels with its robust build quality and dependable performance. The system is engineered to minimize downtime, ensuring that businesses can maintain continuous communication without interruptions.

Overall, the Panasonic DBS 576 stands out as a versatile and sophisticated digital business telephone system tailored to meet the demands of modern businesses. With its array of features, user-friendly design, and reliable performance, it remains a top choice for enterprises looking to improve their communication infrastructure.