Panasonic DBS 576 manual MIS Report Features, MIS Report Outline, First screen

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Built-In ACD Supervisor Guide

Section 521

 

 

Screen explanation

A. First screen

LOGIN AGENT: Number of agents that have logged in.

AVAILABLE: Number of log-in agents in AVAILABLE status.

BUSY(ACD CALL): Number of agents engaged in incoming calls via the ACD system.

BUSY (NON-ACD): Number of agents engaged in calls other than the above BUSY (ACD CALL) calls.

IDLE AGENT: Number of agents ready to answer incoming calls.

B. Second and the subsequent screens

ID column: Agent IDs.

EXT column: Extension numbers used by agents.

STATUS column: Current agent status. Meaning of the display is as follows:

Avail: The agent is in the AVAILABLE status.

Unav.: The agent is in the UNAVAILABLE status.

ACD: The agent is engaged in incoming calls via the ACD system.

N-ACD: The agent is engaged in calls other than the above ACD calls.

MIS Report Features

MIS Report Outline

The MIS Report feature provides the Supervisor with a variety of reports. Activity of each agent, system, or a group is tabulated on an hour, day, or week (Monday to Sunday) basis. Data is saved for 14 days.

Printing order is issued from the Supervisor monitor telephone. For details, see [MIS Report Operation]. Output destination is an RS-232C-compatible printer or an RS232C-compatible personal computer (PC). To enable output to a PC, communication software is required. For details on the MIS output and connection, see the Installation Manual.

Notice

1.MIS report data memory is saved for only 14 days regardless of main cabinet’s power switch status of past 14 days.

2.If the date and time of the main unit is changed, MIS report will not be accurate. In this case, output MIS report in advance, and clear the data (See Other Features/Data Clear)

576-3.6-521 (ACD 4.0)

DBS 576 (USA) issued October 2000

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Contents DBS 576 Version ACD Version 4.0 issued October FCC Warning Contents MIS Report Features ACD Configuration ConfigurationSpecifications Basic Service Flow Operation Selecting Program ProcessingFF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Com Parameter1 Parameter2 Parameter3 Description Programming by CommandsEdit FF1 Search Insert FF2 Delete FF3 Outline Transfer Destination Voice NumberTo return to Customize Menu screen, press the soft key 5 or Action Result Silent MonitorFF Key Color Definition Possible Operation Activating Supervisor Menu Common Operation of Supervisor MenuDisplaying System Information Common Operation for Supervisor Customization Supervisor CustomizationDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Changing Supervisor IDs and User Information Recording ID SettingRegistering Agent IDs 33011000 Confirming Agent IDs Program Address 3401/3501/3601 Agent search method Setting on Service Flow DetailsProgram Address 4101-4104 ACD Call Handling Program Supervisor MonitoringScreen explanation Traffic InformationWaiting Call Agent Status Second and the subsequent screens MIS Report FeaturesMIS Report Outline First screenWork Unit Count Agent ActivityGroup Activity System ActivityTotal Unavail Talk Idle Incoming Answer Average MIS Function Tabulation UnitUnit Code MIS Report OperationACD Supervisor Mode Menu Flow Chart Hourly tabulation of each agent Agent ReportFirst date input + Hold key + Last date input + Hold key Weekly tabulation of each agent Daily tabulation of each agentGroup Report Daily tabulation of work unit count System ReportWork Unit Count Weekly tabulation of work unit count MIS data clear Other Features Data Clear and Output CancelThis feature clears all MIS data This feature confirms/cancels MIS data output MIS data output confirmation/cancelUser Information Recording Incorrect password. Please hang Log-in / Log-out Log-in procedureLog-out procedure Work Unit Count Available/UnavailableKey Assignment Zip ToneFeature Description Fixed Feature Code Built-In ACD Supervisor Guide Index Index

DBS 576 specifications

The Panasonic DBS 576 is a highly regarded digital business telephone system designed to address the communication needs of small to medium-sized enterprises. Renowned for its reliability and extensive features, this system provides organizations with cutting-edge technology to enhance productivity and streamline communication.

One of the standout features of the Panasonic DBS 576 is its flexibility. The system can support up to 576 extensions, making it suitable for businesses experiencing growth or those that have multiple departments. This scalability allows organizations to expand their communication network without the need for a complete system overhaul.

The DBS 576 is equipped with a range of modern communication technologies, including digital, analog, and hybrid technology, which facilitates seamless integration with existing telephony infrastructure. This versatility ensures that businesses can leverage their current investments while exploring new innovative options for their communication needs.

A notable characteristic of the DBS 576 is its voicemail capabilities. The system offers integrated voicemail services that allow users to manage their messages efficiently. With features such as customizable greetings and the ability to forward voicemail to email, users can stay connected and informed even when they are away from their desks.

Further enhancing its usability, the Panasonic DBS 576 supports caller ID, allowing users to identify incoming calls before answering. This feature not only improves customer service but also aids in prioritizing calls based on urgency. Additionally, the system includes call forwarding, call waiting, and three-party conferencing, empowering users to manage their calls effectively.

The DBS 576 also prioritizes ease of use, with a user-friendly interface designed to ensure that users can navigate its features intuitively. The comprehensive programming options allow administrators to customize the system to meet specific business requirements, enhancing operational efficiency.

In terms of reliability, the Panasonic DBS 576 excels with its robust build quality and dependable performance. The system is engineered to minimize downtime, ensuring that businesses can maintain continuous communication without interruptions.

Overall, the Panasonic DBS 576 stands out as a versatile and sophisticated digital business telephone system tailored to meet the demands of modern businesses. With its array of features, user-friendly design, and reliable performance, it remains a top choice for enterprises looking to improve their communication infrastructure.
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