Panasonic DBS 576 manual Basic Service Flow

Page 7

Built-In ACD Supervisor Guide

Section 521

 

 

Basic Service Flow

The following chart shows the basic flow of ACD services.

Commands can be used to set any call distribution operation in the ACD Call Handling Program.

At initial start-up of ACD, programming is performed automatically using default sample programs.

Figure 2.

 

 

 

 

 

 

 

Call Incoming

 

 

 

 

 

Setting of the ACD-tar-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

geted call and ACD Call

 

 

 

 

 

 

No

 

 

 

 

 

 

 

 

Handling Program num-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ACD-targeted call?

 

 

See

 

 

ber is performed by pro-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

gram setting 2101 to

 

 

 

 

 

 

 

 

 

 

Yes

 

Note

 

 

2124 and 2201 to 2224.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•

Type :CO line/pri-

 

 

 

Wait for stop of

 

 

Read ACD Call Han-

 

 

 

 

 

 

vate line

 

 

 

 

 

dling Program number

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Mode :Direct incom-

 

 

 

incoming call,

 

 

 

 

 

 

 

 

 

 

 

corresponding to target

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ing call/trans-

 

 

 

then disconnect.

 

 

 

 

 

 

 

 

 

 

 

 

 

CO line.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ferred

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

incoming call

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•

ACD Call Handling

 

 

 

 

 

 

 

 

 

Perform call distribu-

 

 

 

 

 

Program number: 1

 

 

 

 

 

 

 

 

 

tion operation accord-

 

 

 

 

 

to 4

 

 

 

 

 

 

 

 

 

ing to ACD Call

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Handling Program

 

 

 

 

Any program for the ACD

 

 

 

 

 

 

 

 

number.

 

 

 

 

Call Handling Program

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

number can be set by 4101

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

to 4104 using commands.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The built-in VM

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

corresponding

 

 

 

 

 

Call built-in VM

 

 

 

 

 

 

 

 

 

 

to VM number

 

 

 

 

 

according to specified

 

 

 

 

 

 

 

 

 

 

(1 to 4) can be

 

 

 

 

 

VM number.

 

 

 

 

 

 

 

 

 

 

set by program

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

setting 4201 to

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4204.

 

 

Agent extension line of agent group 1 or 2

Built-VM

Extension line

Disconnection

Note:

•If there is a transferred incoming call (incoming call type either CO line or private line) during an extension line incoming call, this is considered as an ACD-targeted call.

576-3.6-521 (ACD 4.0)

DBS 576 (USA) issued October 2000

3

Page 6 Page 8
Image 7
Page 6 Page 8
Contents DBS 576 Version ACD Version 4.0 issued October FCC Warning Contents MIS Report Features ACD Configuration ConfigurationSpecifications Basic Service Flow Operation Selecting Program ProcessingFF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Com Parameter1 Parameter2 Parameter3 Description Programming by CommandsEdit FF1 Search Insert FF2 Delete FF3 Outline Transfer Destination Voice NumberTo return to Customize Menu screen, press the soft key 5 or Action Result Silent MonitorFF Key Color Definition Possible Operation Activating Supervisor Menu Common Operation of Supervisor MenuDisplaying System Information Common Operation for Supervisor Customization Supervisor CustomizationDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Changing Supervisor IDs and User Information Recording ID SettingRegistering Agent IDs 33011000 Confirming Agent IDs Program Address 3401/3501/3601 Agent search method Setting on Service Flow DetailsProgram Address 4101-4104 ACD Call Handling Program Supervisor MonitoringScreen explanation Traffic InformationWaiting Call Agent Status Second and the subsequent screens MIS Report FeaturesMIS Report Outline First screenWork Unit Count Agent ActivityGroup Activity System ActivityTotal Unavail Talk Idle Incoming Answer Average MIS Function Tabulation UnitUnit Code MIS Report OperationACD Supervisor Mode Menu Flow Chart Hourly tabulation of each agent Agent ReportFirst date input + Hold key + Last date input + Hold key Weekly tabulation of each agent Daily tabulation of each agentGroup Report Work Unit Count System ReportDaily tabulation of work unit count Weekly tabulation of work unit count This feature clears all MIS data Other Features Data Clear and Output CancelMIS data clear This feature confirms/cancels MIS data output MIS data output confirmation/cancelUser Information Recording Incorrect password. Please hang Log-out procedure Log-in procedureLog-in / Log-out Work Unit Count Available/UnavailableKey Assignment Zip ToneFeature Description Fixed Feature Code Built-In ACD Supervisor Guide Index Index

DBS 576 specifications

The Panasonic DBS 576 is a highly regarded digital business telephone system designed to address the communication needs of small to medium-sized enterprises. Renowned for its reliability and extensive features, this system provides organizations with cutting-edge technology to enhance productivity and streamline communication.

One of the standout features of the Panasonic DBS 576 is its flexibility. The system can support up to 576 extensions, making it suitable for businesses experiencing growth or those that have multiple departments. This scalability allows organizations to expand their communication network without the need for a complete system overhaul.

The DBS 576 is equipped with a range of modern communication technologies, including digital, analog, and hybrid technology, which facilitates seamless integration with existing telephony infrastructure. This versatility ensures that businesses can leverage their current investments while exploring new innovative options for their communication needs.

A notable characteristic of the DBS 576 is its voicemail capabilities. The system offers integrated voicemail services that allow users to manage their messages efficiently. With features such as customizable greetings and the ability to forward voicemail to email, users can stay connected and informed even when they are away from their desks.

Further enhancing its usability, the Panasonic DBS 576 supports caller ID, allowing users to identify incoming calls before answering. This feature not only improves customer service but also aids in prioritizing calls based on urgency. Additionally, the system includes call forwarding, call waiting, and three-party conferencing, empowering users to manage their calls effectively.

The DBS 576 also prioritizes ease of use, with a user-friendly interface designed to ensure that users can navigate its features intuitively. The comprehensive programming options allow administrators to customize the system to meet specific business requirements, enhancing operational efficiency.

In terms of reliability, the Panasonic DBS 576 excels with its robust build quality and dependable performance. The system is engineered to minimize downtime, ensuring that businesses can maintain continuous communication without interruptions.

Overall, the Panasonic DBS 576 stands out as a versatile and sophisticated digital business telephone system tailored to meet the demands of modern businesses. With its array of features, user-friendly design, and reliable performance, it remains a top choice for enterprises looking to improve their communication infrastructure.
Top Page Image Contents