Panasonic DBS 576 manual Setting on Service Flow Details

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Section 521

Built-In ACD Supervisor Guide

 

 

Setting on Service Flow Details

Outline

This procedure makes a variety of settings such as service flow setting, separately for agent group 1 and agent group 2.

Operation

CUSTOMIZE MENU

LINE REGIST.

SYSTEM ID

AGENT ID

GROUP SETTING

CALL HANDLING

GROUP SETTING

GROUP1

GROUP2

GROUP3

CUSTOMIZE MENU

3401:1

GROUP 1

1:LEAST BUSY 2:LONGEST IDLE

CUSTOMIZE MENU

1.From [CUSTOMIZE MENU] screen, press the soft key 4 or 9 select [GROUP SETTING].

2.From [GROUP SETTING] screen, use soft keys to select the agent group to be set.

Agent group 1: soft key 1 or 6

Agent group 2: soft key 2 or 7

Agent group 3: soft key 3 or 8

3.First setting (3401) for the selected group is displayed. Enter a set value, then press the HOLD key to validate setting. Every time the HOLD key is pressed without set values specified, the next setting item is displayed. Press FL/R key to return to the previous setting.

4.To return to [CUSTOMIZE MENU] screen, press the soft key 5 or 10.

Setting

If the first two digits of a setting number is [34], the setting pertains to group 1, [35], to group 2 and [36], to group 3. The following explanation, therefore, shows group 1/group 2/group 3 settings.

Program Address 3401/3501/3601: Agent search method

Set the agent search method. Select either of the following:

1:LEAST BUSY FIRST setting. This mode first selects the agent whose busy rate (total busy time/total Login time) is the lowest in the group for the day.

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DBS 576 (USA) issued October 2000

576-3.6-521 (ACD 4.0)

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Contents DBS 576 Version ACD Version 4.0 issued October FCC Warning Contents MIS Report Features Configuration ACD ConfigurationSpecifications Basic Service Flow Selecting Program Processing OperationFF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Programming by Commands Com Parameter1 Parameter2 Parameter3 DescriptionEdit FF1 Search Insert FF2 Delete FF3 Transfer Destination Voice Number OutlineTo return to Customize Menu screen, press the soft key 5 or Silent Monitor Action ResultFF Key Color Definition Possible Operation Common Operation of Supervisor Menu Activating Supervisor MenuDisplaying System Information Supervisor Customization Common Operation for Supervisor CustomizationDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Setting Changing Supervisor IDs and User Information Recording IDRegistering Agent IDs 33011000 Confirming Agent IDs Setting on Service Flow Details Program Address 3401/3501/3601 Agent search methodSupervisor Monitoring Program Address 4101-4104 ACD Call Handling ProgramTraffic Information Screen explanationWaiting Call Agent Status First screen MIS Report FeaturesMIS Report Outline Second and the subsequent screensSystem Activity Agent ActivityGroup Activity Work Unit CountMIS Function Tabulation Unit Total Unavail Talk Idle Incoming Answer AverageMIS Report Operation Unit CodeACD Supervisor Mode Menu Flow Chart Agent Report Hourly tabulation of each agentFirst date input + Hold key + Last date input + Hold key Daily tabulation of each agent Weekly tabulation of each agentGroup Report System Report Work Unit CountDaily tabulation of work unit count Weekly tabulation of work unit count Other Features Data Clear and Output Cancel This feature clears all MIS dataMIS data clear MIS data output confirmation/cancel This feature confirms/cancels MIS data outputUser Information Recording Incorrect password. Please hang Log-in procedure Log-out procedureLog-in / Log-out Available/Unavailable Work Unit CountZip Tone Key AssignmentFeature Description Fixed Feature Code Built-In ACD Supervisor Guide Index Index

DBS 576 specifications

The Panasonic DBS 576 is a highly regarded digital business telephone system designed to address the communication needs of small to medium-sized enterprises. Renowned for its reliability and extensive features, this system provides organizations with cutting-edge technology to enhance productivity and streamline communication.

One of the standout features of the Panasonic DBS 576 is its flexibility. The system can support up to 576 extensions, making it suitable for businesses experiencing growth or those that have multiple departments. This scalability allows organizations to expand their communication network without the need for a complete system overhaul.

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Overall, the Panasonic DBS 576 stands out as a versatile and sophisticated digital business telephone system tailored to meet the demands of modern businesses. With its array of features, user-friendly design, and reliable performance, it remains a top choice for enterprises looking to improve their communication infrastructure.