Panasonic DBS 576 manual Zip Tone, Key Assignment

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Section 521

Built-In ACD Supervisor Guide

 

 

2.When the call is placed on hold, the LED remains on. It goes off if another telephone retrieves the call placed on hold. If the same telephone retrieves the call placed on hold the LED remains on, and goes off when the call is released.

Zip Tone

Zip mode automatically answers calls when an agent is using the Headset mode. With the Zip mode enabled, the agent hears a brief alert tone via the headset before the system automatically answers the incoming call.

Operation

The user hears the notification (ZIP) tone and the call is automatically connected.

Setting

When in Headset mode:

1.Press the ON/OFF key.

2.Press the PROG key.

3.Dial 80 to toggle ZIP Mode ON and OFF.

4.The telephone LCD panel displays ZIP MODE ON or ZIP MODE OFF.

Notes:

1. Call Forwarding takes precedence over the Zip mode.

Key Assignment

Assign the following keys to the Flexible Function (FF) keys of each telephone (setting at installation work). You must not assign more or less than one LOGIN or AVAILABLE key to one telephone:

•LOGIN (mandatory)

•UNAVAILABLE (mandatory)

•WORK UNIT COUNT (01-20: optional)

48

DBS 576 (USA) issued October 2000

576-3.6-521 (ACD 4.0)

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Contents DBS 576 Version ACD Version 4.0 issued October FCC Warning Contents MIS Report Features Configuration ACD ConfigurationSpecifications Basic Service Flow Selecting Program Processing OperationFF1 Edit FF2 Insert FF3 Delete FF6 ALL Delete Programming by Commands Com Parameter1 Parameter2 Parameter3 DescriptionEdit FF1 Search Insert FF2 Delete FF3 Transfer Destination Voice Number OutlineTo return to Customize Menu screen, press the soft key 5 or Silent Monitor Action ResultFF Key Color Definition Possible Operation Common Operation of Supervisor Menu Activating Supervisor MenuDisplaying System Information Supervisor Customization Common Operation for Supervisor CustomizationDirect Incoming Call Setting 2103005 Transferring Incoming Call Setting 2203005 Setting Changing Supervisor IDs and User Information Recording IDRegistering Agent IDs 33011000 Confirming Agent IDs Setting on Service Flow Details Program Address 3401/3501/3601 Agent search methodSupervisor Monitoring Program Address 4101-4104 ACD Call Handling ProgramTraffic Information Screen explanationWaiting Call Agent Status MIS Report Features MIS Report OutlineFirst screen Second and the subsequent screensAgent Activity Group ActivitySystem Activity Work Unit CountMIS Function Tabulation Unit Total Unavail Talk Idle Incoming Answer AverageMIS Report Operation Unit CodeACD Supervisor Mode Menu Flow Chart Agent Report Hourly tabulation of each agentFirst date input + Hold key + Last date input + Hold key Daily tabulation of each agent Weekly tabulation of each agentGroup Report Work Unit Count System ReportDaily tabulation of work unit count Weekly tabulation of work unit count This feature clears all MIS data Other Features Data Clear and Output CancelMIS data clear MIS data output confirmation/cancel This feature confirms/cancels MIS data outputUser Information Recording Incorrect password. Please hang Log-out procedure Log-in procedureLog-in / Log-out Available/Unavailable Work Unit CountZip Tone Key AssignmentFeature Description Fixed Feature Code Built-In ACD Supervisor Guide Index Index

DBS 576 specifications

The Panasonic DBS 576 is a highly regarded digital business telephone system designed to address the communication needs of small to medium-sized enterprises. Renowned for its reliability and extensive features, this system provides organizations with cutting-edge technology to enhance productivity and streamline communication.

One of the standout features of the Panasonic DBS 576 is its flexibility. The system can support up to 576 extensions, making it suitable for businesses experiencing growth or those that have multiple departments. This scalability allows organizations to expand their communication network without the need for a complete system overhaul.

The DBS 576 is equipped with a range of modern communication technologies, including digital, analog, and hybrid technology, which facilitates seamless integration with existing telephony infrastructure. This versatility ensures that businesses can leverage their current investments while exploring new innovative options for their communication needs.

A notable characteristic of the DBS 576 is its voicemail capabilities. The system offers integrated voicemail services that allow users to manage their messages efficiently. With features such as customizable greetings and the ability to forward voicemail to email, users can stay connected and informed even when they are away from their desks.

Further enhancing its usability, the Panasonic DBS 576 supports caller ID, allowing users to identify incoming calls before answering. This feature not only improves customer service but also aids in prioritizing calls based on urgency. Additionally, the system includes call forwarding, call waiting, and three-party conferencing, empowering users to manage their calls effectively.

The DBS 576 also prioritizes ease of use, with a user-friendly interface designed to ensure that users can navigate its features intuitively. The comprehensive programming options allow administrators to customize the system to meet specific business requirements, enhancing operational efficiency.

In terms of reliability, the Panasonic DBS 576 excels with its robust build quality and dependable performance. The system is engineered to minimize downtime, ensuring that businesses can maintain continuous communication without interruptions.

Overall, the Panasonic DBS 576 stands out as a versatile and sophisticated digital business telephone system tailored to meet the demands of modern businesses. With its array of features, user-friendly design, and reliable performance, it remains a top choice for enterprises looking to improve their communication infrastructure.
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