Xantrex Technology HF 1000, HF 1800 manual General Troubleshooting Guidelines

General Troubleshooting Guidelines

WARNING: Shock and Energy hazard

Do not disassemble the Freedom HF. It does not contain any user-serviceable parts. Attempting to service the unit yourself could result in an electrical shock or burn.

Important: If you need to obtain service, see page WA–1.

Before you call Xantrex Customer Service, record the information that is asked for in “Information About Your System” on page WA–5.

This section will help you narrow down the source of any problem you encounter. Before contacting Xantrex, please work through the steps listed below:

1.Check for any error codes displayed on the display screen. If a message is displayed, record it before doing anything further.

2.As soon as possible, record (on page WA–5) the conditions at the time the problem occurred so you can provide details when you contact customer service for help. Include the following as well as details noted on page WA–5:

•What loads the Freedom HF was running or attempting to run

•What the battery condition was at the time (voltage, state of charge, etc.) if known

•Recent sequence of events

•Any known unusual AC shore power factors such as low voltage, unstable generator output, etc.

•Whether any extreme ambient conditions existed at the time (temperature, vibrations, moisture, etc.)

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