3Com 3018 (3C13618), 3015 (3C13615) manual Latin America Telephone Technical Support and Repair

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Telephone Technical Support and Repair

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Country	Telephone Number	Country	Telephone Number
From anywhere in these	+44 (0)1442 435529
regions, call:

From the following countries, you may use the numbers shown:

Austria	01 7956 7124	Luxembourg	342 0808128
Belgium	070 700 770	Netherlands	0900 777 7737
Denmark	7010 7289	Norway	815 33 047
Finland	01080 2783	Poland	00800 441 1357
France	0825 809 622	Portugal	707 200 123
Germany	01805 404 747	South Africa	0800 995 014
Hungary	06800 12813	Spain	9 021 60455
Ireland	01407 3387	Sweden	07711 14453
Israel	1800 945 3794	Switzerland	08488 50112
Italy	199 161346	U.K.	0870 241 3901

You can also obtain support in this region using the following URL: http://emea.3com.com/support/email.html

Latin America Telephone Technical Support and Repair
Antigua	1 800 988 2112	Guatemala	AT&T +800 998 2112
Argentina	0 810 444 3COM	Haiti	57 1 657 0888
Aruba	1 800 998 2112	Honduras	AT&T +800 998 2112
Bahamas	1 800 998 2112	Jamaica	1 800 998 2112
Barbados	1 800 998 2112	Martinique	571 657 0888
Belize	52 5 201 0010	Mexico	01 800 849CARE
Bermuda	1 800 998 2112	Nicaragua	AT&T +800 998 2112
Bonaire	1 800 998 2112	Panama	AT&T +800 998 2112
Brazil	0800 13 3COM	Paraguay	54 11 4894 1888
Cayman	1 800 998 2112	Peru	AT&T +800 998 2112
Chile	AT&T +800 998 2112	Puerto Rico	1 800 998 2112
Colombia	AT&T +800 998 2112	Salvador	AT&T +800 998 2112
Costa Rica	AT&T +800 998 2112	Trinidad and Tobago	1 800 998 2112
Curacao	1 800 998 2112	Uruguay	AT&T +800 998 2112
Ecuador	AT&T +800 998 2112	Venezuela	AT&T +800 998 2112
Dominican Republic	AT&T +800 998 2112	Virgin Islands	57 1 657 0888

You can also obtain support in this region using the following:

Spanish speakers, enter the URL:

http://lat.3com.com/lat/support/form.html

Portuguese speakers, enter the URL:

http://lat.3com.com/br/support/form.html

English speakers in Latin America should send e-mail to:

lat_support_anc@3com.com

US and Canada Telephone Technical Support and Repair

1 800 876 3266

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Contents Router 3000 Family Installation Guide 01752-3064 3Com CorporationCampus Drive Marlborough, MAContents T1 Cable Console Cable AUX Cable Ethernet CableText Conventions About this GuideConventions List conventions that are used throughout this guideExamples Router Introducing the Router FamilyRouter 3012 LEDs System Specifications for the RouterLists attributes of the AUX port Console PortLists attributes of the console port AUX PortSynchronous/Asynchronous Serial Port Router 3013Ethernet Port Lists attributes of the Ethernet portRouter 3013 Description Router 3015 Description System Specifications for the Router 3013 and RouterSerial Router 3013 and Router 3015 LEDsEIA/TIA-23 Attributes of Isdn S/T and U Ports Router 3016Isdn S/T and Isdn U Ports Lists attributes of the Isdn S/T and Isdn U portsRouter 3016 Description Router 3018 Description System Specifications for the Router 3016 and RouterT1-ACT/E1-ACT Router 3016 LEDsAttributes of the CT1/PRI Port CT1/PRI and E1/CE1/PRI PortsLists attributes of the CT1/PRI and and E1/CE1/PRI ports Attributes of the Ethernet PortIsdn PRI Installing the Router Static Electricity Temperature and HumidityDust GasesLightning Damage Electromagnetic DischargeBottom of the Router On a Workbench Installing the RouterConnecting WireTerminal To the ConsoleTo the Ethernet Connecting the Router to the WAN Installing the Router Verifying InstallationInstalling the Router To a Local Console Booting and Configuring RouterConnecting the Router SettingConnection Description Dialog Box Parity None Stop bits Set the following parameters Bits per second 9600 Data bitsHyperTerminal Window Startup Process Powering on RouterInformation displays on the terminal screen Configuration Online help, available by typing ? at any time Help for the Configuration Maintaining the Router Software MaintenanceXmodem Protocol DownloadingSend File Dialog Box Applications with the copy from Tftp Protocol Creating the Tftp Upgrade ConfigurationProtocol Terminal displays the following menuPress Enter. The following information displays Configuring the RouterUploading Using FTPCreating a Local FTP Upload/Download Configuration Upgrading the ApplicationCreating a Remote FTP Upload/Download Configuration Add the user name and passwordFTP server ready on R3000 at User10.110.10.10none R3000 quit R3000 save Router Chassis HardwaretoolsCover Boot ROM LocationMaintaining the Router Power LED is Off TroubleshootingNothing is Displayed on the Terminal after Power-On Terminal after Power-OnIllegible Characters Display onDescribes the console cable pinouts Console Cable Pinouts Optional Cable SpecificationsConsole Cable AUX CableDescribes the AUX cable pinouts AUX Cable Pinouts Ethernet CableThat uses category-5 twisted pair cable, as shown in Figure Crossover Network Cable Pinouts Serial Port CableDescribes crossover network cable pinouts Straight-through Network Cable PinoutsEIA/TIA-232 Maximum Transmission Baud Rate bps Distance m DTE and DCE modeCable Pinouts Typical DTE and DCE24 EIA/TIA-232 DTE Cable Pinout Describes V.24 EIA/TIA-232 DTE cable pinouts24 EIA/TIA-232 DCE illustrates the V.24 DCE cable Describes V.24 EIA/TIA-232 DCE cable pinoutsRTS/CTS CTS/RTS DTR/DSR LL/DCD DCE Cable Pinouts illustrates the V.35 DCE cable DB-50 Signal Signal DirectionDTE Cable Pinouts illustrates the V.35 DTE cable Describes V.35 DTE cable pinoutsDescribes V.35 DCE cable pinouts 35 DCE cable Pinouts Signal DB-50 DirectionDTE Cable Pinouts illustrates the X.21 DTE cable 21 DTE Cable Pinouts Describes X.21 DTE cable pinoutsDCE Cable Pinouts illustrates the X.21 DCE cable Describes X.21 DCE cable pinoutsDescribes EIA/TIA-449 DTE cable pinouts DB50 Signal Signal Direction DB37EIA/TIA-449 DTE Cable illustrates the EIA/TIA-449 DTE cable PinoutsEIA/TIA-449 DCE Cable illustrates the EIA/TIA-449 DCE cable EIA/TIA-449 DCE Cable AssemblyEIA-530 DTE Cable Pinouts DB50 Signal Signal Direction DB25EIA-530 DTE Cable illustrates the EIA-530 DTE cable Describes EIA-530 DTE cable pinoutsDescribes Isdn S/T port cable pinouts T1 CableIsdn BRI Cables Describes T1 cable pinoutsIsdn U Port Cable Obtaining Support for Your Router Telephone Technical Contact UsSupport and Repair US and Canada Telephone Technical Support and Repair Latin America Telephone Technical Support and RepairAppendix B Obtaining Support for Your Router