3Com 3015 (3C13615), 3013 (3C13613), 3018 (3C13618) manual Obtaining Support for Your Router

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OBTAINING SUPPORT FOR YOUR

B ROUTER

Register Your Product

To take advantage of warranty and other service benefits, you must first register

to Gain Service

your product at http://eSupport.3com.com/. 3Com eSupport services are based

Benefits

on accounts that you create or have authorization to access. First time users must

 

apply for a user name and password that provides access to a number of eSupport

 

features including Product Registration, Repair Services, and Service Request.

 

 

Purchase Value-Added

To enhance response times or extend warranty benefits, contact 3Com or your

Services

authorized 3Com reseller. Value-added services can include 24x7 telephone

 

technical support, software upgrades, onsite assistance or advance hardware

 

replacement. Experienced engineers are available to manage your installation with

 

minimal disruption to your network. Expert assessment and implementation

 

services are offered to fill resource gaps and ensure the success of your networking

 

projects. More information on 3Com Extended Warranty and Professional Services

 

is available at http://www.3com.com/

 

Contact your authorized 3Com reseller or 3Com for additional product and

 

support information.

 

 

Troubleshoot Online

You will find support tools posted on the 3Com web site at

 

http://www.3com.com/

 

3Com Knowledgebase helps you troubleshoot 3Com products. This

 

query-based interactive tool is located at http://knowledgebase.3com.com

 

and contains thousands of technical solutions written by 3Com support

 

engineers.

 

Connection Assistant helps you install, configure and troubleshoot 3Com

 

desktop and server NICs, wireless cards and Bluetooth devices. This diagnostic

 

software is located at:

 

http://www.3com.com/prodforms/software/connection_assistant/ca_th

 

ankyou.html

 

 

Access Software

Software Updates are the bug fix / maintenance releases for the version of

Downloads

software initially purchased with the product. In order to access these Software

 

Updates you must first register your product on the 3Com web site at

 

http://eSupport.3com.com/.

 

First time users will need to apply for a user name and password. A link to

 

software downloads can be found at http://eSupport.3com.com/, or under the

 

Product Support heading at http://www.3com.com/

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Contents Router 3000 Family Installation Guide Campus Drive 3Com CorporationMarlborough, MA 01752-3064Contents T1 Cable Console Cable AUX Cable Ethernet CableConventions About this GuideList conventions that are used throughout this guide Text ConventionsExamples Router Introducing the Router FamilyRouter 3012 LEDs System Specifications for the RouterLists attributes of the console port Console PortAUX Port Lists attributes of the AUX portEthernet Port Router 3013Lists attributes of the Ethernet port Synchronous/Asynchronous Serial PortRouter 3013 Description Router 3015 Description System Specifications for the Router 3013 and RouterSerial Router 3013 and Router 3015 LEDsEIA/TIA-23 Isdn S/T and Isdn U Ports Router 3016Lists attributes of the Isdn S/T and Isdn U ports Attributes of Isdn S/T and U PortsRouter 3016 Description Router 3018 Description System Specifications for the Router 3016 and RouterT1-ACT/E1-ACT Router 3016 LEDsLists attributes of the CT1/PRI and and E1/CE1/PRI ports CT1/PRI and E1/CE1/PRI PortsAttributes of the Ethernet Port Attributes of the CT1/PRI PortIsdn PRI Installing the Router Dust Temperature and HumidityGases Static ElectricityLightning Damage Electromagnetic DischargeBottom of the Router Connecting Installing the RouterWire On a WorkbenchTo the Ethernet To the ConsoleTerminal Connecting the Router to the WAN Installing the Router Verifying InstallationInstalling the Router Connecting the Router Booting and Configuring RouterSetting To a Local ConsoleConnection Description Dialog Box Parity None Stop bits Set the following parameters Bits per second 9600 Data bitsHyperTerminal Window Information displays on the terminal screen Powering on RouterStartup Process Configuration Online help, available by typing ? at any time Help for the Configuration Maintaining the Router Software MaintenanceXmodem Protocol DownloadingSend File Dialog Box Protocol Creating the Tftp Upgrade ConfigurationTerminal displays the following menu Applications with the copy from Tftp ProtocolPress Enter. The following information displays Configuring the RouterCreating a Local FTP Upload/Download Configuration Using FTPUpgrading the Application UploadingCreating a Remote FTP Upload/Download Configuration Add the user name and passwordFTP server ready on R3000 at User10.110.10.10none R3000 quit R3000 save Router Chassis HardwaretoolsCover Boot ROM LocationMaintaining the Router Nothing is Displayed on the Terminal after Power-On TroubleshootingPower LED is Off Illegible Characters Power-OnDisplay on Terminal afterConsole Cable Optional Cable SpecificationsAUX Cable Describes the console cable pinouts Console Cable PinoutsThat uses category-5 twisted pair cable, as shown in Figure Ethernet CableDescribes the AUX cable pinouts AUX Cable Pinouts Describes crossover network cable pinouts Serial Port CableStraight-through Network Cable Pinouts Crossover Network Cable PinoutsCable Pinouts DTE and DCE modeTypical DTE and DCE EIA/TIA-232 Maximum Transmission Baud Rate bps Distance m24 EIA/TIA-232 DCE illustrates the V.24 DCE cable Describes V.24 EIA/TIA-232 DTE cable pinoutsDescribes V.24 EIA/TIA-232 DCE cable pinouts 24 EIA/TIA-232 DTE Cable PinoutRTS/CTS CTS/RTS DTR/DSR LL/DCD DTE Cable Pinouts illustrates the V.35 DTE cable DB-50 Signal Signal DirectionDescribes V.35 DTE cable pinouts DCE Cable Pinouts illustrates the V.35 DCE cableDTE Cable Pinouts illustrates the X.21 DTE cable Signal DB-50 DirectionDescribes V.35 DCE cable pinouts 35 DCE cable Pinouts DCE Cable Pinouts illustrates the X.21 DCE cable Describes X.21 DTE cable pinoutsDescribes X.21 DCE cable pinouts 21 DTE Cable PinoutsEIA/TIA-449 DTE Cable illustrates the EIA/TIA-449 DTE cable DB50 Signal Signal Direction DB37Pinouts Describes EIA/TIA-449 DTE cable pinoutsEIA/TIA-449 DCE Cable illustrates the EIA/TIA-449 DCE cable EIA/TIA-449 DCE Cable AssemblyEIA-530 DTE Cable illustrates the EIA-530 DTE cable DB50 Signal Signal Direction DB25Describes EIA-530 DTE cable pinouts EIA-530 DTE Cable PinoutsIsdn BRI Cables T1 CableDescribes T1 cable pinouts Describes Isdn S/T port cable pinoutsIsdn U Port Cable Obtaining Support for Your Router Support and Repair Contact UsTelephone Technical US and Canada Telephone Technical Support and Repair Latin America Telephone Technical Support and RepairAppendix B Obtaining Support for Your Router